Houston 311 Service Request Index
Use this index to help you report an issue or problem, request a service, or file a complaint by clicking on the Service Request link. Updated 04/16/2019 Link to form or email Calendar Days to Complete
(* Working Days)
A
Air Quality
Air Pollution, Outdoor
Service Request Available
30
Animals
Dead Animal Collection from City Street or Curb 311@houstontx.gov 4
Live Animal in Storm Sewer
Service Request Available
10
Apartments
Alarm/Sprinkler Panel Out of Date
Service Request Available
6
Blocked Fire Lane
Service Request Available
6
Blocked/Locked Exit
Service Request Available
6
Building Concern in a Multi-Family Habitation
Service Request Available
7
Code Violation Report for Multi-Family Housing with 3 or More Units
Service Request Available
7
Damage/Hole in Fire-Resistant Ceiling or Walls
Service Request Available
6
Damaged/Missing Fire Extinguisher
Service Request Available
6
Illegal use of grill/BBQ pit (apartment)
Service Request Available,Service Request Available,Service Request Available
6
Landlord Violation in a Multi-Family Habitation
Service Request Available
7
Red-tagged Fire Protection systems (panels/sprinklers)
Service Request Available
6
Unregulated Residential Facility
Service Request Available
7
B
Ballfield
Ballfield Dugout Repair 311@houstontx.gov 42
Ballfield Maintenance and Repairs
Service Request Available
14
Litter to be Picked Up in a City Park
Service Request Available
6
Building Break-in at a City Park 311@houstontx.gov 4
Birth Certificates
Birth Certificate
Service Request Available
7
Boarding House
Unregulated Residential Facility
Service Request Available,Service Request Available
7
Bridges
Graffiti Removal
Service Request Available
30
Maintenance/Repair
Service Request Available
27
Buildings
Alarm/Sprinkler Panel Out of Date
Service Request Available
Service Request Available
6
Bar/Club/Restaurant Over Maximum Occupany 6
Blocked Fire Lane (apartment/business)
Service Request Available
6
Blocked/Locked Exit (apartment/business)
Service Request Available
6
Building Concern in a Multi-Family Habitation
Service Request Available
7
Code Violation
Service Request Available
7
Code Violation Report for Multi-Family Housing with 3 or More Units
Service Request Available
7
Damage/Hole in Fire-Resistant Ceiling or Walls (apartment/business)
Service Request Available
6
Damaged/Missing Fire Extinguisher in a Multi-Family Habitation
Service Request Available
6
Dangerous Building Open and Vacant - Commercial Building or Multi Family Structure
Service Request Available
10
Dangerous Building Open and Vacant - Single Family Residence
Service Request Available
365*
Fire Alarm/Sprinkler/Emergency Lights Not Working
Service Request Available
6
Graffiti Report regarding Private Residential or Commercial Property
Service Request Available
30*
Illegal use of grill/BBQ pit (apartment)
Service Request Available,Service Request Available,Service Request Available
6
Permit Violation 311@houstontx.gov 7
Overcrowding at a Business/Commerical Property
Service Request Available
6
Red-tagged Fire Protection systems (panels/sprinklers)
Service Request Available
6
Sign Violations on Private or Commercial Property
Service Request Available
7
Trash/Rubbish Inside Commercial Building
Service Request Available
6
Unregulated Residential Facility
Service Request Available
7
Violation of the Minimum Standards Housing Code for Single Family Buildings
Service Request Available
153*
C
Capital Improvement Projects
City Projects Concerns that Affect at Least One City Block
Service Request Available
5
Current or Future Project Plans by Area
Service Request Available
5
Current Status of a CIP Project
Service Request Available
5
New Capital Improvement Project Request
Service Request Available
Certificates
Birth Certificates
Service Request Available
7
Death Certificates
Service Request Available
7
Citizen Complaint
Alley Repair Request Due to Utility Work
Service Request Available
30
Complaint on a 311 City Employee 311@houstontx.gov 14
Complaint Regarding a City Vehicle 311@houstontx.gov 14
Complaint Regarding a City Employee 311@houstontx.gov 14
Complaint Regarding a Vehicle for Hire
Service Request Available
14
Complaint Regarding Driver or Vehicle Assigned to Solid Waste Management
Service Request Available
5
Complaint Regarding Driver or Vehicle Assigned to Public Works and Engineering Dept 311@houstontx.gov 14
Driveway Repair due to Utility Work
Service Request Available
30
General Repair Due to Utility Work
Service Request Available
30
Junk/Inoperable Vehicle on Private Property
Service Request Available
176*
Landscaping due to Utility Work
Service Request Available
30
Mailbox Repair Due to Utility Work
Service Request Available
30
Nuisance on Property - Trash, Foul Substances, Weeds
Service Request Available
180*
Nuisance on Business/Commercial Property - Trash, Foul Substances
Service Request Available
7
Parking Lot Repair Request Due to Utility Work
Service Request Available
30
Pothole
Service Request Available
Next Business Day
Private Property Damage Caused by a City Project
Service Request Available
5
Property Damage Caused by SWM Employee or Vehicle
Service Request Available
34
Sidewalk Repair Due to Utility Work
Service Request Available
30
Sidewalk Repairs 311@houstontx.gov 15
Street Light Repair
Information Available
Service Request Available
Top Soil Landscaping Due to Utility Work 30
Code Violations
Alarm/Sprinkler Panel Out of Date
Service Request Available,Service Request Available
6
Bar/Club/Restaurant Over Maximum Occupany
Service Request Available
Service Request Available
6
Blocked Fire Lane (apartment/business) 6
Blocked/Locked Exit (apartment/business)
Service Request Available
6
Code Violation Report for Multi-Family Housing with 3 or More Units
Service Request Available
7
Construction Code Violation
Service Request Available
7
Damage/Hole in Fire-Resistant Ceiling or Walls (apartment/business)
Service Request Available,Service Request Available
6
Damaged/Missing Fire Extinguisher in a Multi-Family Habitation
Service Request Available,Service Request Available
6
Fire Alarm/Sprinkler/Emergency Lights Not Working
Service Request Available,Service Request Available
6
Flammable/Hazardous Chemicals Improperly Stored
Service Request Available,Service Request Available
6
Illegal Burning
Service Request Available,Service Request Available
6
Illegal use of grill/BBQ pit (apartment)
Service Request Available,Service Request Available,Service Request Available
6
Overcrowding at a Business/Commerical Property
Service Request Available
6
Red-tagged Fire Protection systems (panels/sprinklers)
Service Request Available
6
Sign Violations on Private or Commercial Property
Service Request Available
7
Trash/Rubbish Inside Commercial/Business
Service Request Available,Service Request Available
6
Violation of the Minimum Standards Housing Code for Single Family Buildings
Service Request Available
153*
D
Dangerous Buildings/Property
Alarm/Sprinkler Panel Out of Date
Service Request Available,Service Request Available
6
Bar/Club/Restaurant Over Maximum Occupany
Service Request Available,Service Request Available
6
Blocked/Locked Exit (apartment/business)
Service Request Available,Service Request Available
6
Code Violation
Service Request Available
7
Code Violation Report for Multi-Family Housing with 3 or More Units
Service Request Available
7
Damaged/Missing Fire Extinguisher in a Multi-Family Habitation
Service Request Available,Service Request Available
6
Dangerous Building Open and Vacant - Commercial Building or Multi Family Structure
Service Request Available
10
Dangerous Building Open and Vacant - Single Family Residence
Service Request Available,Service Request Available,Service Request Available
365*
Flammable/Hazardous Chemicals Improperly Stored
Service Request Available,Service Request Available
6
Neighborhood Danger or Nuisance
Service Request Available
180*
Overcrowding at a Business/Commerical Property
Service Request Available
6
Red-tagged Fire Protection systems (panels/sprinklers)
Service Request Available
Service Request Available
6
Violation of the Minimum Standards Housing Code for Single Family Buildings 153*
Death Certificates
Death Certificate
Service Request Available
7
Ditches
Clean Off Road Ditch
Service Request Available
30
Damage or Encroachment in Ditch
Service Request Available
5
Evaluate Roadside Ditch for Poor Drainage
Service Request Available
30
Remove Debris from Culvert/Pipe Under Driveway/Street
Service Request Available
30
Drainage
Clean Storm Sewer Drain Inlet
Service Request Available
30
Dumping in Drainage System - oil, paint, chemicals
Service Request Available,Service Request Available
23
Evaluate Roadside Ditch for Poor Drainage
Service Request Available
30
Install Culvert /Pipe under Driveway
Service Request Available
30
Install Drain Inlet
Service Request Available
30
Missing Inlet Cover
Service Request Available
10
Missing Storm Sewer Manhole Cover
Service Request Available
10
Repair Drain Inlet
Service Request Available
Service Request Available
30
Repair Storm Sewer Manhole 30
Reset Shifted Inlet Cover
Service Request Available
10
Reset Shifted Storm Sewer Manhole Cover
Service Request Available
10
Round Rattling Cover on Manhole
Service Request Available
10
Stagnant water or deposit of any foul/decaying substance on Residential property
Service Request Available
Service Request Available
180*
Stagnant water or deposit of any foul/decaying substance on Commercial property 7
Storm Sewer Inspection
Service Request Available
30
Storm Sewer Odor
Service Request Available
30
Drainage Billing Inquiry and Review Request
Service Request Available
14
Water Standing on Street, Will Not Drain
Service Request Available
30
Dumping
Dumping in Ditch or Inlet - oil, paint, chemicals
Service Request Available
23
Dumping in Gully, Stream or Bayou - oil, paint, chemical pollution
Service Request Available
30
Pick Up Trash Dumped on City Property or Illegal Dumpsite
Service Request Available
29
Nuisance on Property - Trash, Foul Substances, Weeds
Service Request Available
180*
Nuisance on Business/Commercial Property - Trash, Foul Substances
Service Request Available
7
E
Electric
Electrical Hazard in a City Park 311@houstontx.gov 3
Employee Complaint
Complaint on a 311 City Employee 311@houstontx.gov 14
Complaint Regarding Driver or Vehicle Assigned to Solid Waste Management
Service Request Available
5
Complaint Regarding Driver or Vehicle Assigned to Public Works and Engineering Dept 311@houstontx.gov 14
Evacuations
Transportation Request (Metro) 311@houstontx.gov 1
Transportation for Persons with Specific Medical Conditions 311@houstontx.gov 1
F
Fire Code Complaint
Alarm/Sprinkler Panel Out of Date
Service Request Available,Service Request Available
6
Bar/Club/Restaurant Over Maximum Occupany
Service Request Available,Service Request Available
6
Blocked Fire Lane (apartment/business)
Service Request Available,Service Request Available
6
Blocked/Locked Exit (apartment/business)
Service Request Available,Service Request Available
6
Damage/Hole in Fire-Resistant Ceiling or Walls (apartment/business)
Service Request Available,Service Request Available
Service Request Available,Service Request Available
6
Damaged/Missing Fire Extinguisher in a Multi-Family Habitation 6
Expired Fire Permit
Service Request Available,Service Request Available
6
Fire Alarm/Sprinkler/Emergency Lights Not Working
Service Request Available,Service Request Available
6
Flammable/Hazardous Chemicals Improperly Stored
Service Request Available,Service Request Available
6
Illegal Burning
Service Request Available,Service Request Available,Service Request Available
6
Illegal use of grill/BBQ pit (apartment)
Service Request Available,Service Request Available,Service Request Available
6
Overcrowding at a Business/Commerical Property
Service Request Available
6
Red-tagged Fire Protection systems (panels/sprinklers)
Service Request Available,Service Request Available
6
Trash/Rubbish Inside Commercial Building
Service Request Available
6
Fire Hydrants
Blocked Fire Hydrant
Service Request Available,Service Request Available
6
Leaking Hydrant
Service Request Available
12
Leaning / Damaged Fire Hydrant
Service Request Available
12
Missing Fire Hydrant Cap
Service Request Available
12
Missing or Damaged Fire Hydrant Reflectors
Service Request Available
12
No Visible Fire Hydrant at Location
Service Request Available
Service Request Available
12
No Water 2
Open Running Fire Hydrant
Service Request Available
12
Flooding
Clean Storm Sewer Drain Inlet
Service Request Available
30
Evaluate Roadside Ditch for Poor Drainage
Service Request Available
30
Flooding
Service Request Available
4
Water Standing on Street, Will Not Drain
Service Request Available
30
G
Garbage
Add an Additional Trash Can or Cart 311@houstontx.gov 14
Apply for Back Door Collections Due to Physical Limitations
Service Request Available
30
Cancel Add a Can or Cart 311@houstontx.gov 19
Cancel Automated Recycling for Business 311@houstontx.gov 7
Cancel Non Residentail Garbage Collection 311@houstontx.gov 30
Cancel Participaton in Recycling Program (Pick-up cart only, do not pick up bins) 311@houstontx.gov 7
Clean-up Trash or Fluids from Solid Waste Vehicle 311@houstontx.gov 5
Container Placement Issue Service Request Available311@houstontx.gov 12
Debris or Sand Removal from Street 10
Debris Removal from Culvert/Pipe Under Driveway/Street
Service Request Available
30
Dumping in Ditch or Inlet - oil, paint, chemicals
Service Request Available
23
Dumping in Gully, Stream or Bayou - oil, paint, chemical pollution
Service Request Available
30
Dumpster Complaint 311@houstontx.gov 36
Dumpster Permit Violation 311@houstontx.gov 10
Heavy Trash Violation
Service Request Available
25*
Litter Removal From Esplanade/Median