Houston 311 Service Request Index
Use this index to help you report an issue or problem, request a service, or file a complaint by clicking on the Service Request link. Updated 11/17/2016 Link to form or email Calendar Days to Complete
*Working Days
A
Air Quality
Air Pollution, Outdoor
Service Request Available
30
Animals
Dead Animal Collection from City Street or Curb 311@houstontx.gov 4
Live Animal in Storm Sewer
Service Request Available
10
Apartments
Building Concern in a Multi-Family Habitation
Service Request Available
7
Code Violation Report for Multi-Family Housing with 3 or More Units
Service Request Available
7
Landlord Violation in a Multi-Family Habitation
Service Request Available
7
Unregulated Boarding House
Service Request Available
71*
Unsafe Boarding House
Service Request Available
71*
B
Ballfield
Ballfield Dugout Repair Service Request Available311@houstontx.gov 42
Ballfield Maintenance and Repairs 14
Litter to be Picked Up in a City Park
Service Request Available
6
Building Break-in at a City Park 311@houstontx.gov 4
Birth Certificates
Birth Certificate
Service Request Available
7
Boarding House
Unregulated Boarding House
Service Request Available
71*
Unsafe Boarding House
Service Request Available
71*
Bridges Service Request Available
Graffiti Removal 30
Maintenance/Repair
Service Request Available
27
Buildings
Building Concern in a Multi-Family Habitation
Service Request Available
7
Code Violation
Service Request Available
7
Code Violation Report for Multi-Family Housting with 3 or More Units
Service Request Available
7
Dangerous Building Open and Vacant - Commercial Building or Multi Family Structure
Service Request Available
10
Dangerous Building Open and Vacant - Single Family Residence
Service Request Available
365*
Graffiti Report regarding Private Residential or Commercial Property
Service Request Available
30*
Permit Violation 311@houstontx.gov 7
Sign Violations on Private or Commercial Property
Service Request Available
7
Unregulated Boarding House
Service Request Available
71*
Unsafe Boarding House
Service Request Available
71*
Violation of the Minimum Standards Housing Code for Single Family Buildings
Service Request Available
153*
C
Capital Improvement Projects
City Projects Concerns that Affect at Least One City Block
Service Request Available
5
Current or Future Project Plans by Area
Service Request Available
5
Current Status of a CIP Project
Service Request Available
5
New Capital Improvement Project Request
Service Request Available
Certificates
Birth Certificates
Service Request Available
7
Death Certificates
Service Request Available
7
Citizen Complaint
Alley Repair Request Due to Utility Work
Service Request Available
30
Complaint on a 311 City Employee 311@houstontx.gov 14
Complaint Regarding a City Vehicle 311@houstontx.gov 14
Complaint Regarding a City Employee 311@houstontx.gov 14
Complaint Regarding a Vehicle for Hire
Service Request Available
Service Request Available
14
Complaint Regarding Driver or Vehicle Assigned to Solid Waste Management 5
Complaint Regarding Driver or Vehicle Assigned to Public Works and Engineering Dept 311@houstontx.gov 14
Driveway Repair due to Utility Work
Service Request Available
30
General Repair Due to Utility Work
Service Request Available
Service Request Available
30
Junk/Inoperable Vehicle 176*
Landscaping due to Utility Work
Service Request Available
30
Mailbox Repair Due to Utility Work
Service Request Available
30
Nuisance on Property - Trash, Substances, Weeds
Service Request Available
180*
Parking Lot Repair Request Due to Utility Work
Service Request Available
30
Pothole
Service Request Available
Next Business Day
Private Property Damage Caused by a City Project
Service Request Available
5
Property Damage Caused by SWM Employee or Vehicle
Service Request Available
34
Sidewalk Repair Due to Utility Work
Service Request Available
30
Sidewalk Repairs Information Available311@houstontx.gov 15
Street Light Repair
Top Soil Landscaping Due to Utility Work
Service Request Available
30
Code Violations Service Request Available
Code Violation Report for Multi-Family Housing with 3 or More Units 7
Construction Code Violation
Service Request Available
7
Sign Violations on Private or Commercial Property
Service Request Available
7
Violation of the Minimum Standards Housing Code for Single Family Buildings
Service Request Available
153*
D
Dangerous Buildings/Property
Code Violation
Service Request Available
7
Code Violation Report for Multi-Family Housing with 3 or More Units
Service Request Available
7
Dangerous Building Open and Vacant - Commercial Building or Multi Family Structure
Service Request Available
10
Dangerous Building Open and Vacant - Single Family Residence
Service Request Available,Service Request Available,Service Request Available
365*
Neighborhood Danger or Nuisance
Service Request Available
180*
Unsafe Boarding House
Service Request Available,Service Request Available
71*
Violation of the Minimum Standards Housing Code for Single Family Buildings
Service Request Available
153*
Death Certificates
Death Certificate
Service Request Available
7
Ditches
Clean Off Road Ditch
Service Request Available
30
Damage or Encroachment in Ditch
Service Request Available
5
Evaluate Roadside Ditch for Poor Drainage
Service Request Available
30
Remove Debris from Cuvert/Pipe Under Driveway/Street
Service Request Available
30
Drainage
Clean Storm Sewer Drain Inlet
Service Request Available
30
Dumping in Drainage System
Service Request Available,Service Request Available
23
Evaluate Roadside Ditch for Poor Drainage
Service Request Available
30
Install Culvert /Pipe under Driveway
Service Request Available
30
Install Drain Inlet
Service Request Available
30
Missing Inlet Cover
Service Request Available
10
Missing Storm Sewer Manhole Cover
Service Request Available
10
Repair Drain Inlet
Service Request Available
30
Repair Storm Sewer Manhole
Service Request Available
30
Reset Shifted Inlet Cover
Service Request Available
10
Reset Shifted Storm Sewer Manhole Cover
Service Request Available
10
Round Rattling Cover on Manhole
Service Request Available
10
Stagnant water or deposit of any foul/decaying substance on property
Service Request Available
180*
Storm Sewer Inspection
Service Request Available
30
Storm Sewer Odor
Service Request Available
30
Drainage Billing Inquiry and Review Request
Service Request Available
14
Water Standing on Street, Will Not Drain
Service Request Available
30
Dumping
Dumping in Ditch or Inlet
Service Request Available
23
Dumping in Gully, Stream or Bayou
Service Request Available
30
Pick Up Trash Dumped on City Property or Illegal Dumpsite
Service Request Available
Service Request Available
29
Nuisance on Property - Trash, Substances, Weeds 180*
E
Electric
Electrical Hazard in a City Park 311@houstontx.gov 3
Employee Complaint
Complaint on a 311 City Employee 311@houstontx.gov 14
Complaint Regarding Driver or Vehicle Assigned to Solid Waste Management
Service Request Available
5
Complaint Regarding Driver or Vehicle Assigned to Public Works and Engineering Dept 311@houstontx.gov 14
Evacuations
Transportation Request (Metro) 311@houstontx.gov 1
Transportation for Persons with Specific Medical Conditions 311@houstontx.gov 1
F
Fire Hydrants
Leaking Hydrant
Service Request Available
12
Leaning / Damaged Fire Hydrant
Service Request Available
12
Missing Fire Hydrant Cap
Service Request Available
12
Missing or Damaged Fire Hydrant Reflectors
Service Request Available
12
No Visible Fire Hydrant at Location
Service Request Available
12
No Water 311@houstontx.gov 2
Open Running Fire Hydrant
Service Request Available
12
Flooding
Clean Storm Sewer Drain Inlet
Service Request Available
30
Evaluate Roadside Ditch for Poor Drainage
Service Request Available
30
Flooding
Service Request Available
4
Water Standing on Street, Will Not Drain
Service Request Available
30
G
Garbage
Add an Additional Trash Can or Cart 311@houstontx.gov 14
Apply for Back Door Collections Due to Physical Limitations
Service Request Available
30
Cancel Add a Can or Cart 311@houstontx.gov 19
Cancel Automated Recycling for Business 311@houstontx.gov 7
Cancel Non Residentail Garbage Collection 311@houstontx.gov 30
Cancel Participaton in Recycling Program (Pick-up cart only, do not pick up bins) 311@houstontx.gov 7
Clean-up Trash or Fluids from Solid Waste Vehicle 311@houstontx.gov 5
Container Placement Issue 311@houstontx.gov 12
Debris or Sand Removal from Street
Service Request Available
10
Debris Removal from Cuvert/Pipe Under Driveway/Street
Service Request Available
30
Dumping in Ditch or Inlet
Service Request Available
23
Dumping in Gully, Stream or Bayou
Service Request Available
30
Dumpster Complaint 311@houstontx.gov 36
Dumpster Permit Violation 311@houstontx.gov 10
Heavy Trash Violation
Service Request Available
25*
Litter Removal From Esplanade/Median
Service Request Available,Service Request Available,Service Request Available,Service Request Available,Service Request Available,Service Request Available,Service Request Available,Service Request Available,Service Request Available,Service Request Available,Service Request Available,Service Request Available
6
Litter to be Picked Up in a City Park
Service Request Available
6
Missed Garbage Collection
Service Request Available
4*
Missed Heavy Trash Pick-up
Service Request Available
7*
Missed Recycling Collection
Service Request Available,Service Request Available
4*
Missed Yard Waste Collection
Service Request Available
6*
Neighborhood Danger or Nuisance
Service Request Available
180*
New Non Residential Garbage Collection (up to 3 containers allowed) 311@houstontx.gov 66
New Recycling Participation and Provide Container
Service Request Available
24
New Resident Container 311@houstontx.gov 12
Nuisance on Property - Trash, Substances, Weeds
Service Request Available
180*
Pick-up Schedule and Other Trash Facts 311@houstontx.gov 7
Remove Boxes and Other Moving Supplies After Move-In
Service Request Available
11
Repair or Replace a Recycling Cart
Service Request Available,Service Request Available
14
Repair or Replace Damaged or Missing Container
Service Request Available,Service Request Available
10
Request a New Recycling Bin
Service Request Available
24
Request a New Recycling Cart
Service Request Available
24
Request Litter Removal from a City Park
Service Request Available
6
Schedule Neighborhood Clean-up 311@houstontx.gov 10
Start New Automated Recycling for Business 311@houstontx.gov 21
Graffiti Removal
ATT Property
Service Request Available
30
Bridges
Service Request Available
Service Request Available
30
CenterPoint Property 30
City Buildings and other City Property
Service Request Available
30
City Parks
Service Request Available
30
Fire Hydrants
Service Request Available
30
Harris County Flood Control District Property
Service Request Available
Service Request Available
30
HISD Property 30
METRO Property
Service Request Available
30
Private Residential or Commercial Property
Service Request Available,Service Request Available
30*
Rail Road Property
Service Request Available
30
Street or Curb
Service Request Available
Service Request Available
30
Toll Road Authority Property 30
TXDoT Property
Service Request Available
30
H
Housing, Boarding
Unregulated Boarding House
Service Request Available
71*
Unsafe Boarding House
Service Request Available
71*
Housing, Multifamily
Code Violation Report for Multi-Family Housing with 3 or More Units
Service Request Available
7
Landlord Violation in a Multi-Family Habitation
Service Request Available
7
Report a Building Concern in a Multi-Family Habitation
Service Request Available
7
Housing, Single Family
Apply for Back Door Garbage Collections Due to Physical Limitations
Service Request Available
30
Sewer Stoppage at Residential Property
Service Request Available,Service Request Available
1
Violation of the Minimum Standards Housing Code for Single Family Buildings
Service Request Available
153*
I
Inspections
Storm Sewer Inspection
Service Request Available
30
J
K
L
Lights
Broken/Burned Out Lights in a City Park
Service Request Available
5
Flashing Beacon Repair
Service Request Available
1
Flashing School Beacon New
Service Request Available
19
Freeway Lights Out 311@houstontx.gov 1
Lights Out Under Bridge Information Available311@houstontx.gov 1
Street Light Repair
New Street Light Application
Service Request Available
3
M
Multifamily Housing
Building Concern in a Multi-Family Habitation
Service Request Available
7
Code Violation Report for Multi-Family Housing with 3 or More Units
Service Request Available
7
Landlord Violation in a Multi-Family Habitation
Service Request Available
7
Unregulated Boarding House
Service Request Available
71*
Unsafe Boarding House
Service Request Available
71*
N
Neighborhoods/Communities
Alley Repair Request Due to Utility Work
Service Request Available
30
Building Code Violation
Service Request Available
7
Building Concern in a Multi-Family Habitation
Service Request Available
7
City Tree Removal in ROW, Esplanade or City Park under Normal Conditions
Service Request Available,Service Request Available
51
Construction Code Violation
Service Request Available
7
Code Violation Report for Multi-Family Housing with 3 or More Units
Service Request Available
7
Current or Future Project Plans by Area
Service Request Available
5
Damage or Encroachment of ROW, Driveway, Sidewalk or Ditches
Service Request Available
5
Dangerous Building Open and Vacant - Commercial Building or Multi Family Structure
Service Request Available
10
Dangerous Building Open and Vacant - Single Family Residence
Service Request Available,Service Request Available,Service Request Available
Service Request Available
365*
Flashing Beacon Repair 1
Flashing School Beacon New
Service Request Available
19
Graffiti Report regarding Fire Hydrants
Service Request Available
30
Graffiti Report regarding Private Residential or Commercial Property
Service Request Available
30*
Graffiti Report regarding Street or Curb
Service Request Available
Service Request Available
30
Heavy Trash Violation 25*
Junk/Inoperable Vehicle
Service Request Available
176*
Landlord Violation in a Multi-Family Habitation
Service Request Available
7
Neighborhood Danger or Nuisance
Service Request Available
180*
Nuisance on Property - Trash, Substances, Weeds
Service Request Available
180*
Schedule Neighborhood Clean-up 311@houstontx.gov 10
Sidewalk Repair Due to Utility Work
Service Request Available
30
Sidewalk Repairs 311@houstontx.gov 15
Sign Violations on Private or Commercial Property
Service Request Available
7
Street Light Repair
Information Available
Service Request Available
Traffic Management Issues 3
Traffic School Coordination Issues
Service Request Available
19
Unregulated Boarding House
Service Request Available
71*
Unsafe Boarding House
Service Request Available
71*
Violation of the Minimum Standards Housing Code for Single Family Buildings
Service Request Available
153*
Neighborhood Protection
Dangerous Building Open and Vacant - Commercial Building or Multi Family Structure
Service Request Available
10
Dangerous Building Open and Vacant - Single Family Residence
Service Request Available,Service Request Available,Service Request Available
365*
Neighborhood Danger or Nuisance
Service Request Available
180*
Unsafe Boarding House
Service Request Available
71*
O
P
Parking
Broken Parking Meter
Service Request Available
18
Parking Lot Repair Request Due to Utility Work
Service Request Available
30
Parks
Amenity, New Request in a City Park