Administration and Regulatory Affairs

Payroll Services - Support and Payroll Forms

The City of Houston’s Time & Attendance System website is located at


Payroll support is available Monday-Friday, 8AM-5PM at 832.393.8900 or by emailing 

For assistance regarding resetting your password for all departments (other than Controllers, Aviation, and Houston Police), please contact or call the HITS Help Desk at 832.394.HITS (4487) and request assistance with your AD (Active Directory) or Network Password (Do not request assistance with resetting your Kronos password).

For assistance regarding resetting your password (Controllers, Aviation, and Houston Police Departments only) or how to perform a certain function, please contact the Payroll Help Desk at 832.393.8900 or

For assistance regarding Java issues or browser compatibility, please contact the Houston Information Technology Services (HITS) help desk at 832.394.4487 or