Administration and Regulatory Affairs
Strategic Customer Initiatives
Contact: Lara Cottingham
Deputy Assistant Director
This division focuses on developing new alliances and business process initiatives to further ARA’s mission to continually improve operational efficiency and service excellence for Houstonians.
- Focuses on evidence-based solutions to projects taken on by the division that align with departmental and city-wide strategic direction.
- Strives to meet customer demands and continually improve ARA’s positioning with respect to its customers.
- Develops and maintains customer focused initiatives that build ARA’s brand and help position the department and the City of Houston as a customer-centric organization.
- ARA Home Page
- Administrative Services
- BARC Animal Shelter and Adoptions
- Commercial Permitting
- Franchise Administration
- Parking Management
- Payroll Services
- Polices and Procedures (ARA Employees)
- Polices and Procedures (COH Employees)
- Press and News
- Risk Management
- Strategic Customer Initiatives
- Sustainability Office
- Utility Regulation
- Vehicle for Hire Permitting and Enforcement