Exercises original jurisdiction over rates charged to Houston citizens by gas utilities and private water companies operating within the city limits. In addition, the section maintains local regulatory authority over electric utilities and selected cable television providers. In connection with these duties, Utility Regulation monitors legislative issues and participates in administrative and judicial proceedings with state regulatory authorities. The section is also responsible for vehicle-for-hire (ie taxicab, limousine, etc) and storage lot hearings.
About what Can I Register a Complaint?
Electric, gas and cable service and rates for basic cable service, associated equipment and ancillary services.
How Do I Submit A Complaint?
FIRST, contact the customer service department of the company at the numbers listed below.
Cable Companies
Comcast -- 713.462.9000 or 1.800.299.2002
TVMAX -- 713.587.1200
Phonoscope -- 713.272.4600
Utility Companies
The City of Houston does not have jurisdiction for telephone company complaints or for complaints related to retail electricity providers such as Reliant Energy, TXU, etc.
AT&T complaints should be addressed to the Public Utility Commission – 888.782.8477
Reliant Energy -- 713.207.7777
If Your Complaint is Not Resolved
Call the City of Houston at 713.837.0633 or write:
City of Houston / Administration @ Regulatory Affairs Department / Regulatory Services Division / P.O. Box 1562 / Houston, TX 77251-1562
Many times, complaints can be resolved informally. However, if your complaint is about service from HL&P, state laws governing utilities make a provision for complaints to be pursued at the City. If you are not satisfied with the City's decision, you can appeal the City's decisions to the appropriate state commission.
State Commissions
Public Utility Commission -- 512.936.7000 or 1.888.782.8477
Railroad Commission -- 512.463.7288
How Do I File A Complaint for Expanded Cable Services, Rates or Premium Channels?
Complaints concerning expanded channel services and rates must be filed directly with the FCC. Form 329 may be obtained at the City of Houston. There are no regulations concerning complaints related to premium channel services or rates.
Federal Communications Commission -- 202.632.6975 or 888.225.5355.
