Franchise Administration
Risk Management
Utility Regulation
Operations
Regulatory Permitting
Parking
311
BARC
Resilience & Sustainability
Administration & Regulatory Affairs
Important Phone Numbers
Keep safe, call if you notice a downed power line, gas leak or before digging.
- Downed Power Lines. If you see a downed power line, consider all wires ENERGIZED and dangerous. Call 9.1.1 immediately.
- Natural Gas Leaks. If you smell natural gas, leave immediately! Do not use electric switches, telephones, cell phones or anything could cause a spark. Go to a safe location and call CenterPoint Energy’s natural gas leak hotline at 713.659.2111 or 800.752.8036 and call 9.1.1. Do not use e-mail or Internet to contact the company about the leak. Never assume someone else has reported the leak.
- Call Before You Dig. By law, homeowners or contractors planning projects involving digging must call 8.1.1 at least 48 hours in advance. Free of charge, the notification center alerts utilities such as electric, gas, cable and phone companies so they can mark the location of the underground lines. Visit www.texas811.org for additional information.
