Citizens' Assistance Office

A Division of the Department of Neighborhoods

Department of Neighborhoods Banner

Welcome to the Mayor's Citizens Assistance Office. The Mission of the Mayor’s Citizens Assistance Office (MCAO) is to improve the quality of life for all Houstonians by promoting efficient and effective city services, encouraging community involvement and participation, handling individual citizens’ concerns, and supporting neighborhood revitalization efforts throughout the City of Houston.

MCAO with the mayor

Overview of MCAO Services: 

  • Coordinate responses and resolutions to community complaints through appropriate city departments and other agencies
  • Coordinate community involvement for voluntary compliance on such things as dangerous buildings, weeded lots, abandoned vehicles and criminal activity
  • Handle requests for city services, individual complaints/referrals and field investigations
  • Promote neighborhood revitalization efforts through community outreach activities

Other MCAO Services:

  • MCAO administrative staff (located at City Hall Annex) assists the public with their presentation to the Mayor and City Council on Tuesdays at the weekly City Council Public Session meetings
  • Requests for a certificate or proclamation from the Mayor are coordinated with the Communications Office on behalf of the citizen
  • Civic Club Directory (.pdf) last updated August 15, 2018

Community Outreach Activities:

  • Collaborate with Civic Clubs / Neighborhood Organizations & Homeowner Associations
  • Partner with Non-profit/Social Service Organizations, Schools & Church groups
  • Help coordinate Neighborhood Clean-ups / Task Forces / Sweeps
  • Conduct neighborhood Surveys / Tours / Site Visits / Complaint Investigations

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