Citizens Assistance Office
Creation of CAO
The Mayor’s Citizens Assistance Office (MCAO) was created in 1974 by then Mayor Fred Hofheinz, supported by funding under the Federal Community Development Act of 1974. Originally called the Mayor’s Citizens’ Action Office and established as a division of the Mayor’s Office, its mission focused on community assistance and constituent services. In 2011, the office became a division of the new Department of Neighborhoods established by Mayor Annise Parker. Today MCAO continues to assist with the Mayor's chartered duties of directing and monitoring the efficient and responsive delivery of city services to Houston residents. MCAO responds to citizen inquiries and service requests, facilitates the delivery of constituent services and collaborates with city departments, civic groups and community partners to improve the quality of life for the citizens of Houston.