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August 9, 2010

Houston Municipal Courts Call Center Blazes Trail with Interactive Voice Response Capability

The City of Houston Municipal Courts Administration Department is now equipped with a 24-hour Interactive Voice Response (IVR) telephone line that provides callers with court information in English and Spanish. It is the first Call Center IVR in a Texas Municipal Court and only the second in the nation.

The new feature of the IVR telephonic component provides multiple customers simultaneous convenience of handling the vast majority of their court business without having to come to one of our court locations. Information via the IVR is provided upon request virtually 24 hours, seven days a week and 365 days a year.

The IVR system is accessed by calling Houston's 3-1-1 Helpline (713.837.0311) and asking to be connected to the Municipal Courts One Call Solution Center. 

For more details on the IVR, see http://www.houstontx.gov/courts/press-releases/IVRPhoneLine.pdf and please visit www.houstontx.gov/courts for general information about Houston Municipal Courts. If you have any additional questions, please email chiefclerk@houstontx.gov.