CitizensNet
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May 27, 2015
The Road to Recovery
Our hearts and prayers are with the families of those who died in this week's flooding and with those who are dealing with property losses. This was a terrible tragedy. In the aftermath, the City is responding to the recovery needs of its residents. Below is a comprehensive amount of helpful information.
Affected residents are urged to report flood damage to their homes via Houston 311. This will help the City of Houston Department of Neighborhoods and the Office of Emergency Management prepare a formal assessment of the total number of affected structures, which is required for the City and State to qualify for federal recovery assistance. Residents may call Houston 311, download the Houston 311 app on their mobile phones or visit houston311.org to submit a flooding report.
Next Steps
If your car was towed you can find where it was taken to at https://findmytowedcar.com/tvrmscitizen/mainpage.aspx or call 713-308-8580.
Cleaning and Sanitizing to Prevent Mold Damage and Flood Related Illness
Water Testing Recommended for Private Water Wells
Owners of private water wells possibly contaminated by storm water runoff may submit water samples for testing to the Houston Department of Health and Human Services' laboratory. Owners can take water samples to the laboratory 2250 Holcombe Blvd. in the Texas Medical Center. For more information, call 832-393-3939
Filing your claim
You can file your flood insurance claim by following these three steps:
Step one:
After experiencing a flood, contact your agent or insurance company to file a claim. An adjuster should contact you within a few days of filing your claim. If you do not hear from an adjuster, you can contact your insurance agent or company again. Make sure you have the following information handy:
Step two:
Separate damaged from undamaged property. Your adjuster will need evidence of the damage to your home and possessions to prepare your repair estimate.
Step three:
Your adjuster will provide you a Proof of Loss form for your official claim for damages. You'll need to file this claim with your insurance company within 60 days of the flood. This document substantiates the insurance claim and is required before the National Flood Insurance Program (NFIP) or insurance company can make payment.
You'll receive your claim payment after you and the insurer agree on the amount of damages and the insurer has your complete, accurate, and signed Proof of Loss form. If major catastrophic flooding occurs, it may take longer to process claims and make payments because of the sheer number of claims submitted.
More information is available at the following links: Find out how to file your claim now, Talk to an Agent, www.floodsmart.gov.
Water Testing Recommended for Private Water Wells
Owners of private water wells possibly contaminated by storm water runoff may submit water samples for testing to the Houston Department of Health and Human Services' laboratory. Owners can take water samples to the laboratory 2250 Holcombe Blvd. in the Texas Medical Center. For more information, call 832-393-3939
Filing your claim
You can file your flood insurance claim by following these three steps:
Step one:
After experiencing a flood, contact your agent or insurance company to file a claim. An adjuster should contact you within a few days of filing your claim. If you do not hear from an adjuster, you can contact your insurance agent or company again. Make sure you have the following information handy:
Step two:
Separate damaged from undamaged property. Your adjuster will need evidence of the damage to your home and possessions to prepare your repair estimate.
Step three:
Your adjuster will provide you a Proof of Loss form for your official claim for damages. You'll need to file this claim with your insurance company within 60 days of the flood. This document substantiates the insurance claim and is required before the National Flood Insurance Program (NFIP) or insurance company can make payment.
You'll receive your claim payment after you and the insurer agree on the amount of damages and the insurer has your complete, accurate, and signed Proof of Loss form. If major catastrophic flooding occurs, it may take longer to process claims and make payments because of the sheer number of claims submitted.
More information is available at the following links: Find out how to file your claim now, Talk to an Agent, www.floodsmart.gov.
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