Contact Us

311 Help & Info


Have you called the City of Houston's 3-1-1 Houston Service Center at 3-1-1 or 713.837.0311 to report your concerns?

You can also report your request online at www.houston311.org. Did you know that reporting your concerns via 3-1-1 is the fastest way to get the issue addressed?

The City of Houston tracks those calls which provide vital information needed to properly address an issue.

Mailing Address:
City of Houston
P.O. Box 1562
Houston, TX 77251
Physical Address:
City of Houston
901 Bagby
Houston, TX 77002
City Hall Annex Address:
900 Bagby
Houston, TX 77002
City Switchboard:
713.837.0311 or 3-1-1
City TDD:
713.837.0215

To contact a City employee, with few exceptions, the email standard is firstname.lastname@houstontx.gov.

Categories and Online Forms

Click the subject below to submit your question. If you have a different subject, please contact the City of Houston Webmaster

3-1-1Active IncidentsBikewaysBirth and Death CertificatesBuilding Permits and Plan ReviewController's OfficeCourts / TicketsEnvironmentFinanceFireJobsMayor's OfficeParks and RecreationPlanning and DevelopmentPoliceRecyclingTrash / GarbageVendorsVeterans AffairsWater BillsWiFi Houston

Who Do I Contact Via Email?