A performance audit of the Greater Houston Convention and Visitors Bureau released by Houston City Controller Annise Parker contains nearly 40 recommendations for improved coordination, efficiency and effectiveness of bureau operations.

The following is a list of the audit's major findings:

•  Shortcomings in the bureau's current methodology of tracking room bookings.

•  No entertainment policy to limit expenditures for food and alcoholic beverages when traveling or making site visits.

•  A lack of adequate recordkeeping and internal controls over the use of free airline tickets.

•  Problems with controls over the distribution of free game tickets and parking passes to sporting events.

•  Failure to always follow policies and procedures requiring competitive bids for the purchase of goods and services.

•  Low staff morale and high staff turnover.

•  Strained relations with the city-run Department of Convention and Entertainment Facilities.

“There is no doubt in my mind that the bureau is doing a good job. This is borne out by the numerous commendations and awards it receives from others in the convention and tourism industry. However, there is always room for improvement,” said Controller Parker. “This review identifies various opportunities for enhanced control over the use of taxpayer dollars, improved relationships with other local agencies in the hotel and convention industry and increased effectiveness in bringing lucrative conventions to Houston.”

In its official response to the review, bureau management agreed with 49% of the auditors' findings. Another 18% were referred to the executive committee for further consideration. “Management is taking a very positive attitude toward this review,” said Parker. “This is an indication of a willingness to accept constructive criticism and work toward improvements that will benefit taxpayers, bureau staff and members, as well as visitors to Houston.”

The review was conducted by Hidalgo, Banfill, Zlotnik and Kermali, P.C., who worked under the supervision and direction of City Auditor Steve Schoonover.

http://www.houstontx.gov/controller/sourceofcharitablefundingupdatemarch2006.pdf .