Mayor's Office for People with Disabilities

COVID-19 Update and Response

Revised May 12, 2020

The West Gray Metropolitan Multi-Service Center (MMSC) team, including the Mayor’s Office for People with Disabilities (MOPD) and the Houston Parks and Recreation Department (HPARD), have been closely monitoring community developments regarding the operations of the MMSC during this public health emergency. To decrease the community spread of novel coronavirus (COVID-19), the following measures are in place effective March 18, 2020:

  • As of 7:00 PM Wednesday March 18, 2020, the West Gray Metropolitan Multi-Service Center will be closed to the public until further notice
  • All HPARD and MOPD led events and activities at the MMSC will be cancelled through Thursday, April 30, 2020
  • Consistent with Mayor Sylvester Turner’s emergency declaration and guidance from the Houston Health Department (HHD), private events, private leagues and private gatherings with 10 people or more are cancelled through Thursday, April 30, 2020
  • Houstonians with disabilities can still contact MOPD staff for referrals and constituent services by calling 832-394-0814 or by emailing Monday through Friday, 8:00 AM to 5:00 PM

Changes to these procedures will be communicated through our social media channels and on our website. Houstonians should visit for updated information about local risk, routine protective actions, frequently asked questions, communication resources, rumor control, emergency preparedness tips, and more.


MOPD Food Assistance Program

Thank you for your interest in the MOPD Food Access Program (FAP). Phase 1 of the FAP has ended as of May 8, 2020. We are collaborating with community partners to identify additional food security opportunities during the COVID-19 emergency. Additional food security resources are continually being posted to this page.

We are grateful for the generosity of our community partners who assisted is in making phase 1 of our program possible.

  • Gallery Furniture
  • Houston Food Bank
  • Houston Metro
  • Kroger
  • National Federation of the Blind of Texas- Houston Chapter
  • National Federation of the Blind of Texas
  • Sam’s Club
  • The Coalition for Barrier Free Living/The Houston Center for Independent Living
  • Walmart

Community based testing Sites

  • Use the self-assessment tool at or call 832-393-4220 to be screened.
  • People will receive a unique identification code and instructions on where to go. People who show up without a code will not be tested.
  • After completing the pre-screening process, Houstonians with disabilities who can’t access drive-through testing sites because of a disability must contact the mayor’s Office for People with Disabilities at 832-394-0814 or
  • More testing information is available on the Houston Emergency site.

Free VRI Services at COVID-19 Testing Sites

Linguabee’s instructions for Deaf/Hard of Hearing users prior to arrival at testing site:

1. Contact Care Team

Contact the Care Team using Live Chat, email, text or call 855-585-5859 and request VRI services when you need to be tested for COVID-19.

Include the following information when you reach out to us:

  • Your full name
  • When you plan to get tested
  • Address of the testing site you plan to visit

2. Download App

Download the Whereby app for your mobile phone or tablet. If you are using a desktop, you will need the latest version of Chrome.

3. Test video connection

The Linguabee care team will be in touch with you and test the video connection to make sure everything is working. This will ensure you are all set for a stress-free experience at the testing site.

Food Security

-- People with disabilities 60-years-of-age or older may qualify for food security assistance from the Harris County Area Agency on Aging. Please call 832-393-4301 for more information.

-- Individuals with disabilities may qualify for food security assistance through the Coalition for Barrier Free Living/The Houston Center for Independent Living food pantry. In addition, rental and utility assistance may be available for individuals with disabilities that have been affected by the COVID-19 pandemic. Please call HCIL for more information at 713-974-4621, video phone 346-231-0641.

-- The Houston Food Bank Help Line can be reached by calling 832-369-9390. More Houston Food Bank resources are available at

Additional Resources