Houston Fire Department Frequently Asked Questions
911 RECORDS - For 911 Records, please contact the City's 911 at (713) 884-3944.
AIRCRAFT RESCUE FIREFIGHTERS - Aircraft Rescue Fire Fighting is part of the Houston Fire Department. See Special Operations.
AMBULANCES - EMS records for ambulance transports within the Houston city limits may be purchased at 600 Jefferson, Ste. 800 . Contact 832-394-6860. The fee per medical record is $6 - must have HIPAA Authorization Form ( click here ) and picture identification. For EMS Billing, call 713.837.0311, E-MAIL: EMS.CustomerService@houstontx.gov , or write to HFD EMS Finance, PO Box 3347, Houston, TX 77002
Insurance Submittal Form (.pdf) Revised - use this form to mail or fax in your insurance information so we can bill your insurance company for your ambulance transport. After your insurance pays, we will mail you a notice stating the amount of your co-pay, deductible or other amounts your plan requires you to pay. If your insurance does not pay, you will be responsible for the entire bill.
AMBULANCE, MEDICAL BIKE TEAM - Contact the HFD Special Events Division at 832-394-6700
ANIMAL BITE - If animal bites anyone, call 911 and HPD animal control at 713-884-3131 to report the incident.
BEES - BEEHIVE - The City of Houston does not handle bees unless it is an emergency situation and the are attacking someone. If an emergency in progress, call 9-1-1 and request the Fire Department. If the situation is not an emergency and the caller just wants the bees removed, he or she will need to call a licensed beekeeper.
BICYCLE REGISTRATION - This Ordinance is no longer effective and no longer required in the City of Houston. HFD no longer offers this.
BIRTHDAY PARTY AT FIRE STATION - Unfortunately, we do not have the proper facilities to have birthday parties at any HFD Fire Stations. HFD does however offer citizens the option of scheduling a Birthday Tour at the local fire station of their choice. During Birthday Tours, the birthday child receives a birthday certificate signed by the Fire Chief, a Junior Fire Badge and Coloring Book. Other guests who join the birthday child also receive Junior Fire Badges and Coloring Books. To schedule a Birthday Tour contact HFD Public Affairs at 832-394-6633 or fill out this form (click here) and fax to 832-394-6680. Similar to Station Tours, Birthday Tours last approximately 30 to 45 min. Times may vary depending on the number and ages of the children attending.
BURN HOSPITAL VISITS - The burn hospital will not allow members of the public to bring their children to look at patients for such purposes as an example as to what can happen to children playing with fire or matches and this can often be traumatic for children to see. Please contact the HFD Firestopper Program at 713-247-8826 to gain more information.
BURNING TRASH OR BONFIRE - To report someone burning trash or a bonfire, contact the Houston Fire Department's Fire Prevention Division that enforces the Fire Code during the day at 832-394-6900 and during non-business hours, the non-emergency dispatch number 713-884-3131.
CARBON MONOXIDE PROGRAM - Do I need a carbon monoxide detector? Only if you have a gas fired appliance in your home.
CAT UP TREE - The Fire Department does not assist in rescuing animals. Citizens may contact Animal Control. The telephone number is 713-229-7300.
CERTIFICATE OF OCCUPANCY - For information on Certificates of Occupancy, please refer to the City of Houston Public Works Planning Code Enforcement Website at http://www.publicworks.houstontx.gov/planning/enforcement/index.htm
CHILD PLAYING WITH FIRE OR MATCHES - If the child(ren) are not yours, you will need to call the Houston Firestoppers Program at 713-247-8826. If the child(ren) are yours, the Fire Department has a confidential program for youth that have played with matches or have set fires. This is a free program where the family receives fire education, and for those interested in further assistance counseling services are available.
CLOSEST FIRE STATION TO MY HOME - Go to the City of Houston's Zipcode reference, or call HFD Public Affairs Office at 832-394-6633.
COMMERCIAL FIRE PERMIT AND INSPECTION - The Commercial Business Fire Permits and Fire Marshal Approval's (inspections) office is located at 1205 Dart Street. This office takes applications for Commercial Business' that are required to comply with Federal Fire Codes and provides Fire Marshall Inspections/Approval's. The telephone number is 832-394-8811
COMPLAINT ABOUT HFD - Please see the following link for details >>>
DETECTORS FOR THE DEAF OR HARD OF HEARING - The Houston Fire Department is reaching out to all individuals in Houston and the surrounding area who are deaf or hard of hearing in order to register them for the free visual fire alarm program. Citizens May Apply by calling MOPD at 713-284-1990 or emailing firstname.lastname@example.org.
EMERGENCY MEDICAL TECHNICIAN TRAINING - There are 280 hours of EMT School, which includes classroom and clinical rotations. Cadets or Fire Trainees are taught Texas Department of Health curriculum and then must pass a certification test administered by that agency to become certified EMT's. The course content is taught by Houston Community College instructors for the Houston Fire Department.
ENVIRONMENTAL RECORDS - For environmental records of a property inside the City of Houston (i.e. Hazmat incidents, etc.) please submit an open records request (include your contact information with mailing address) to : HFD Logistics Command , Open Records Request, 600 Jefferson, Ste. 800, Houston, Texas 77002. Contact 832-394-6860.
EVACUATION TRAINING PROGRAM - Disaster training in conjunction with fire drills, how to evacuate in case of a fire emergency. Contact HFD Public Education Office at 832-394-6741.
FIRE CODE - Contact the Fire Prevention Office at 832-394-6900 . You may also visit the HFD Standards Website (click here).
FIRE DEPARTMENT PUBLIC EDUCATION - HFD Houston, TX Public Education Section, 600 Jefferson, Ste. 600,Houston, TX 77002 For more information, Call 832-394-6741 or go the Fire Department web page at http://www.houstontx.gov/fire/safety/publiced.html for a list of Fire Department Educational Programs and more.
FIRE DEPARTMENT FUNDRAISER - Contact the HFD Union local 341 at 713-223-9166.
FIRE DEPARTMENT HEADQUARTERS - Houston Fire Department Headquarters is located in downtown off Jefferson and Smith Street. The address 600 Jefferson, Ste. 600 - 800, Houston, Texas 77007. For more information call the HFD receptionist at 832-394-6700.
FIRE DEPARTMENT MEMORABILIA - T-SHIRTS, PATCHES - Contact or visit the Fire Museum Gift Shop at 2403 Milam to purchase Fire Department memorabilia. The phone number for the museum is 713-524-2526. The hours of operation are from 10-4 Tues - Sat.
FIRE DEPARTMENT MOBILE SAFETY TRAILER - Mobil Safety Trailer is driven to Elementary schools to teach 3rd graders what to expect and how to crawl to safety from a burning house or building. Contact the HFD Public Education Office at 832-394-6741.
FIRE DEPARTMENT PANDA PROGRAM - Parent and neighbors defense alliance to teach children to be careful around strangers. This HPD program in which the fire stations served as safe havens has been discontinued. Citizens may still go to fire stations if they need a safe haven.
FIRE DEPARTMENT PERSONNEL RECORDS - Contact HFD Human Resources located at 600 Jefferson, 8th floor, Houston. Phone number is 832-394-6868.
FIRE DEPARTMENT POSTER CONTEST - Annual fire safety poster contest for school children during October. Contact the Houston Fire Museum at 713-524-2526 or visit the Museum's website at www.houstonfiremuseum.org
FIRE DEPARTMENT SAFEKIDS PROGRAM - National Safekids Smoke Detector Installation Program. Implemented though elementary schools. Contact HFD Public Affairs Division at 832-394-6633.
FIRE DEPARTMENT'S FIRE ALARM PERMIT OFFICE - The Houston Fire Department's Permit Office is located at 1002 Washington Ave., Houston , Texas 77007 and may be reached during normal business hours at 832-394-8811
FIRE DRILL- Training provided by HFD Public Education Office. Organizing and conducting an orderly evacuation, and evaluating results with management of the facility. Call 832-394-6741.
FIRE EXTINGUISHER - TYPE FOR HOME - Class ABC (See: Fire Extinguisher Safety Web Site)
FIRE EXTINGUISHER RECHARGING - REFILLED OR SERVICE - HFD cannot assist or advise. Please look in the Yellow Pages under "Fire Equipment".
FIRE HYDRANTS - To report a problem with a fire hydrant, please call 3-1-1 or visit the 3-1-1 website>>>. For more information on where fire hydrants should be located within the City Limits, refer toCity of Houston Ordiance No. 99-262, § 2, 3-24-99; sections 42-233. Fire protection, and 42-235. Performance standards >>>
FIRE MARSHAL - To speak to a Fire Marshal, Contact: 832-394-6900
FIRE MUSEUM - Museum hours are 10:00 A.M. to 4:00 P.M. Tuesday through Saturday closed Sunday and Monday and most holidays. The Fire Museum is located at 2403 Milam. Because the museum is a small facility, the Fire Department ask that you make reservations, if you have a party of 10 or more, in order to prevent several large groups from touring at the same time. The phone number is 713-524-2526. There is a gift shop in the location that sells t-shirts, patches and other memorabilia.
FIRE MUSTER - PUBLIC EVENTS - The Annual Fire Muster "Fire Fest" is one of the biggest public events held at the Training Facility. It is generally scheduled in October. Visitors are allowed to tour the facility and view antique and modern fire apparatus. Volunteer firefighters participate in demonstrations and there are scheduled activities for children of all ages. For more information visit www.houstonfiremuseum.org
FIRE PREVENTION PERMITS FOR NEW BUSINESSES - All new business may apply for a safety inspection by a fire prevention inspector who will determine what fire department permits are required for their type of business. Call 713-535-7897 . Also, refer to HFD Forms and Permits >>>
FIRE PREVENTION INSPECTION - Fire department inspectors do inspections for businesses. Inspections are scheduled through the Fire Prevention Office at 832-394-6900.
FIRE PREVENTON RECORDS (FIRE CODE VIOLATONS, INSPECTION REPORTS, etc.) - To obtain a copy of an inspection record (violations, etc) from the HFD Fire Marshal Office, please submit an open records request (include your contact information with mailing address) to: Nekiea Corpening, 600 Jefferson, Ste. 800, Houston, TX 77002, 832-394-6860, or E-mail: email@example.com
FIRE PREVENTION WEEK- Fire Prevention Week in October of each year, presentations, entertainment, and literature to promote fire and life safety. Contact the Public Education Office at 832-394-6741.
FIRE RECORDS - Records for fires within the city limits of Houston may be obtained at 600 Jefferson, Ste. 800 . The cost per fire record is $5 - must have date, time and location of incident. Contact 832-394-6860. Records for fires of suspicious origin may be obtained from the HFD Arson Division; please call 713-247-8900.
FIRE RECORDS - OUTSIDE CITY LIMITS - Call the Harris County Fire Marshal's Office at 281-436-8030.
FIRE RESCUE TEAM CONTACT - If this is an emergency call 9-1-1. The Rescue Team is a part of the Houston Fire Department.
FIRE SAFETY COLORING BOOKS - The Fire Department has a limited amount of coloring books. We may not have books available year-round. Please call the HFD Public Affairs Office at 832-394-6633 for more information.
FIRE SAFETY PRESENTATIONS - Safety presentations (fire) are done through the fire prevention office 832-394-6741 Also, see the HFD Presentation Request Webpage >>>
FIRE SAFETY PROGRAMS - Contact the Houston Fire Department Public Education Division. phone 832-394-6741. The Fire Safety Programs that are done during regular business hours are free of charge. Programs that are outside regular hours will require a permit that allows personnel to be assigned on an overtime basis. Programs are available in Spanish. Specify that you would like the program in Spanish when speaking with the Public Education Office. Fire Safety Programs are available in Spanish, call the Public Education Division at 832-394-6741. Click Here for additional information.
FIRE STATION TOUR SCHEDULING AND DURATION - To schedule a Fire Station tour contact the Houston Fire Department Public Affairs Office at 832-394-6633 or or fill out this form (click here) and fax to 832-394-6680. When faxing a request please make sure to include the date of the event, time and the number and ages of the children. School groups with special needs are also welcomed (i.e. wheel chair ramps, etc.) Please note however that the stations meeting their requirements may not necessarily be the closest Fire Station to their school. The station tour last approximately 30 to 45 minutes. Times may vary depending on the number and ages of the children attending.
FIRE TRUCK AT A PARADE OR EVENT- LENGTH OF TIME ALLOTTED - All HFD Fire Trucks can only stay at pre-scheduled events for the maximum of 2 hours per day. Also, make note that regardless of the event all Fire Trucks remain in-service during their visit. In other words, if an emergency occurs in their territory they must leave your event to respond to that emergency. If the event is a parade, and the Fire Truck receives a call before the start of the parade, the Fire Truck is considered in-service and must respond to the emergency. However, once the parade actually begins the Fire Truck will remain out-service. In other words, if an emergency occurs in their territory during the parade they will not leave your parade to respond to that emergency. To schedule contact the Houston Fire Department Public Affairs Office at 832-394-6633 or or fill out this form (click here) and fax to 832-394-6680 at least 2 weeks in advance.
FIRE TRUCK VISIT SCHEDULING TO SCHOOL, EVENT OR PARADE - It must be scheduled with at least 2 weeks notice. Contact the Houston Fire Department Public Affairs Office at 832-394-6633. To schedule a Fire Station tour contact the Houston Fire Department Community Relations at 832-394-6633 or or fill out this form (click here) and fax to 832-394-6680. (two weeks in advance).
FIRE WARDEN CLASS- Go to HFD's Open Warden Class Website .
FIRE ZONE - To report a fire zone violation or to see about getting a fire zone at a place of business, contact the Houston Fire Department's Fire Prevention Division that enforces the Fire Code. Day number 832-394-6900, Night number 713-884-3143
FIREFIGHTER - CADETS SALARY - See www.hfdcareers.org
FIREFIGHTER TRAINING FACILITY - The Houston Fire Department Training Facility, formally named the Val Jahnke Training Facility, is located at 8030 Braniff, just south of Hobby airport.
FIREFIGHTER TRAINING FACILITY TOURS - Tours of the Training Facility may be scheduled. Contact the Training Facility District Chief: 713- 640-0300. Visitors to the Academy are restricted to certain areas of the facility. They are not allowed to sit in on any classes or interact with the fire trainees in any way.
FIREFIGHTER'S CALENDAR - Contact the HFD Union local 341 at 713-223-9166 or the Firefighter's Museum at 713-524-2526 .
FIRE WALLS - Fire walls, normally extend from the floor of a building, up through the roof and are made of bricks, blocks or other non-combustible masonry type materials.
FIREWORK VIOLATIONS - Citizens should report all complaints regarding the illegal use of fireworks directly to the HPD Tel-communicator (non-emergency line) at 713-884-3131. If the citizen believes that there may be a fire and/or medical emergency related to the use of fireworks, he/she should dial 9-1-1 and request the HFD.
FIRST RESPONDER PROGRAM - The Fire Department has a First Responder system where sometimes emergency protocol requires and ambulance to have assistance and the closest fire company is then dispatched. Sometimes a fire company is also dispatched if the closest ambulance is not available in addition to the nearest available ambulance. The Fire Department recognizes that in many emergencies time is an important factor and the sooner care can be started the better chance the patient has of survival.
FOSTER HOME INSPECTIONS -When someone needs a home inspection for a foster home, the contact is Senior Inspector Billy Lambert. The Fire Marshal phone number is 832-394-6900.
FREE SMOKE DETECTORS - CRITERIA TO RECEIVE You can call the HFD Public Affairs Office at 832-394-6633 for more information. Senior citizens, people on a fixed income with young children, or people with a disability that live in their own home within Houston's City limits are qualified for a free smoke detector. Provide HFD's Public Education with your name, phone number and address so that we can schedule a time with you to do the installation.
GAS SMELL- You will need to get out of the house and then call 9-1-1 for the Fire Department from outside of the house or from a neighbor's house. The use of a phone could cause the gas to ignite if you called from inside the house.
GUIDELINES TO RIDE ON FIRE TRUCK - Contact the HFD Public Information Office at 832-394-6633.
HAZARDOUS MATERIALS RESPONSE - The Hazardous Materials Response Team is a part of the Houston Fire Department. The HMRT may be contacted at 713-928-6711 . To have the Hazardous Materials Response Team speak to civic clubs and schools, schedule presentations by contacting 713-928-6711.
INSPECTION RECORDS - To obtain a copy of an inspection record (violations, etc) from the HFD Fire Marshal Office, please submit an open records request (include your contact information with mailing address) to: Nekiea Corpening, 600 Jefferson, Ste. 800, Houston, TX 77002, 832-394-6860 or E-mail: firstname.lastname@example.org
JAWS OF LIFE - The Jaws of Life are strategically located through out the City on 18 ladder trucks, 1 pumper truck, 2 rescue trucks and 5 airport rescue fire fighting apparatuses.
KEYS LOCKED IN CAR- The Fire Department only unlocks vehicles that have a person locked or trapped inside, such as a child or infant, call 9-1-1.
LANDLORD HAS NOT INSTALLED SMOKE DETECTOR - You would need to call the Houston Fire Department's Fire Prevention Division, 832-394-6900.
MEMORIAL -There is a special Memorial Garden with the line of duty death members' names on a beautiful statue called “The Rescue” and the names of all HFD firefighters who have passed away on a “Wall of Honor”. It is located on the grounds of the Houston Firefighters'' Relief and Retirement Fund at 4225 Interwood N. Parkway. Every year we hold a special Memorial Ceremony in the beautiful garden. The next ceremony will take place on Saturday, March 16, 2013 at 10 a.m.
PARAMEDIC QUALIFICATIONS AND APPLICATION - Interested applicants can obtain an application and qualifications at the HFD Recruiting Division located at 600 Jefferson, Ste. 800 or visit www.hfdcareers.org
SCHOOL DOORS CHAINED - You can contact the Houston Fire Department's Fire Prevention Division that enforces the Fire Code at Day: 832-394-6900 or Night: 713-884-3131.
SMOKE DETECTOR PROGRAM - Smoke Detectors are provided and installed by HFD personnel in residences of citizens who cannot afford one. Limited to private residence. Contact the HFD Public Affairs Office at 832-394-6633.
SPACE HEATERS IN OFFICE BUILDINGS- For information on the use of space heaters in office buildings please click here for a letter from the Fire Marshal regarding this topic >>>
TIER 2 SUBMISSION - The State now requires all Tier 2 submittals sent to them to be in electronic format using the Tier2Submit software. Submissions to the Houston Fire Department should be emailed to the HFD at email@example.com
TOO MANY PEOPLE IN THE CLUB - You can contact the Houston Fire Department's Fire Prevention Division that enforces the Fire Code. Day: 832-394-6900 Night: 713-884-3131.
TOY DRIVE - Every year, starting around mid-November, the Houston Fire Department along with other Houston area non-profit organizations collect new, unwrapped toys at all HFD Fire Stations now through mid-December. HFD gives these toys to local non-profit organizations to distribute. For more information call the HFD Public Affairs office at 832-394-6633.
VACCINATIONS FOR CHILDREN - Throughout the year, The BlueCross BlueShield Care Van gives free childhood vaccinations to children, birth to 18 years at select Houston Fire Stations. Please contact the HFD Community Relations Office for upcoming events at 832.394.6633.