Information Referral and Assistance (IR&A) is the entry point to Access and Assistance Services. Information Referral and Assistance is staffed by certified Information & Referral Specialist. These specialists are knowledgeable of resources within the community and provide referrals and resources to beneficiaries, their family members or caregivers. IR&A coordinates the outreach program by participating in community events such as health fairs, workshops and townhall meetings. When requested, IR&A also provides resource materials to agencies for their outreach activities. Clients can contact information & referral specialist by telephone, electronic mail, written correspondence, fax or in person. Response to requests is provided through all the above mediums.

To facilitate access to services, incoming calls are answered by information and referral specialists during business hours of 7:30 a.m. to 5:30 p.m. Monday through Friday. A voice mail system is operational after business hours and messages are returned the following business day.

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