Authorized by state and federal
laws, the long-term care Ombudsman is a specially trained and
certified volunteer who advocates for quality care in Texas
nursing facilities. An Ombudsman has the resources of the Texas
Department of Aging and Disability Services and other agencies
to help resolve complaints and concerns that cannot be resolved
by residents and staff.
Objectives of the program are
- Intervene on behalf of the elderly in long-term-care facilities to assure quality of care.
- Support nursing home standards so that residents are provided a dependable and acceptable level of care.
- Serve as a link with the community to advocate for quality-of-life issues.
- Investigate, negotiate, mediate or initiate the resolution of complaints and difficulties.
- Improve communication between
residents and facility staff.
For more information, call the University of Texas Center on Aging Ombudsman Program at 713-500-9931. If outside Harris County, call toll-free 1-800-296-2606.
For more information, call the Harris County Area Agency on Aging at 832-393-4301. If outside Harris County, call toll free 1-800-213-8471. The HCAAA's main office is located at 8000 North Stadium Drive, 3rd floor, Houston, TX 77054. Click here for a map. Our email address is firstname.lastname@example.org.