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Health and Human Services

Ombudsman Program

Authorized by state and federal laws, the long-term care Ombudsman is a specially trained and certified volunteer who advocates for quality care in Texas nursing facilities. An Ombudsman has the resources of the Texas Department of Aging and Disability Services and other agencies to help resolve complaints and concerns that cannot be resolved by residents and staff.

Objectives of the program are to:

  • Intervene on behalf of the elderly in long-term-care facilities to assure quality of care.
  • Support nursing home standards so that residents are provided a dependable and acceptable level of care.
  • Serve as a link with the community to advocate for quality-of-life issues.
  • Investigate, negotiate, mediate or initiate the resolution of complaints and difficulties.
  • Improve communication between residents and facility staff.

Anyone admitting a relative or loved one to a long-term-care facility should make sure the admission packet includes "Resident's Rights," a statement of minimum standards to which any facility should adhere.

For more information, call the University of Texas Center on Aging Ombudsman Program at 713-500-9931.  If outside Harris County, call toll-free 1-800-296-2606.

For more information, call the Harris County Area Agency on Aging at 832-393-4301.  If outside Harris County, call toll free 1-800-213-8471. The HCAAA's main office is located at 8000 North Stadium Drive, 3rd floor, Houston, TX 77054. Click here for a map. Our email address is

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