Houston Health Department

BPCP Complaints

threeColMiddle50

311 logoComplaints

How to report and track a complaint

  • Air pollution complaints during business hours: 311 or (713) 837-0311 or click the 311 logo
  • Other pollution complaints during business hours: (832) 393-5730
  • Complaints after business hours: (832) 393-5730

Useful information when reporting complaints 

The bureau responds to complaints involving water pollution, hazardous waste, nuisance from odor, smoke, dust, droplets and other, and discharges to air, soil, and water.


Examples of complaint sources


Before: smoking flares for more than 6 minutes
After: flares no longer produce smoke


Dust emissions from heavy vehicle and equipment traffic impacts nearby condominiums


Dust from concrete crushers and batch plants creates nuisance for communities


Fish kill


Runoff flowing into the stormwater drain


Runoff posing a threat to the stormwater drain


Improper storage of drums


Improper storage of waste and debris impacting neighbors