Houston Health Department


BPCP Complaints



How to report and track a complaint
  • To report a complaint, call 3-1-1 or (713) 837-0311 or click the 311 logo or Email to: 311@houstontx.gov

  • Track Your Service Request through 311 with the service request number that will be provided to you.
311 logo
For a police, fire, medical, or other emergency, call 911 immediately

Types Of complaints

Please report any unusual odors, airborne particles, smoke or fumes, indoor air quality or smoking ordinance concerns, idling vehicles and spills or dumping of anything other than rainwater onto the ground or into the ditches, storm drains and bayous.

  • Outdoor Air Pollution (dust, odor, smoke, idling vehicle, droplets and other)
  • Dumping in Gully, Stream or Bayou
  • Other Complaints

Useful information when reporting complaints

  • Reporting environmental pollution information packet
  • Reportando contaminaci√≥n ambiental paquete informativo (Spanish)
  • Other Complaints
  • Reporting environmental violations - Click here and then click on violations


Examples of complaint sources


(Image on Left Side)Before: smoking flares for more than 6 minutes
(Image on Right Side)After: flares no longer produce smoke




Dust emissions from heavy vehicle and equipment traffic impacts nearby condominiums




Dust from concrete crushers and batch plants creates nuisance for communities



Fish kill



Runoff flowing into the stormwater drain


Runoff posing a threat to the stormwater drain



Improper storage of drums



Improper storage of waste and debris impacting neighbors