BPCP-Complaints

Complaints

How to report and track a complaint

• Air pollution complaint during business hours: call 3-1-1 or click the 3-1-1 logo
• Air pollution complaints after business hourse: call 832.393.5730
• Other pollution complaints: call 832.393.5730

The bureau responds to complaints involving water pollution, hazardous waste, nuisance from odor, smoke, dust, droplets and other, and discharges to air, soil, and water.

Examples of complaint sources

Before: smoking flares for more than 6 minutes
After: flares no longer produce smoke

Dust emissions from heavy vehicle and equipment traffic impacts nearby condominiums

Dust from concrete crushers and batch plants creates nuisance for communities

Fish kill

Runoff flowing into the stormwater drain

Runoff posing a threat to the stormwater drain

Improper storage of drums

Improper storage of waste and debris impacting neighbors

Useful information when reporting complaints

• Reporting environmental pollution information packet
• Reportando contaminación ambiental paquete informativo (Spanish)
• Reporting environmental violations - Click here and then click on violations (.pdf)
• Air quality complaints during fiscal year 2010 (from July 1, 2009 to June 30, 2010)

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Environmental Health Division (EHD)

Houston Department of Health and Human Services (HDHHS)