Houston Information Technology Services

Houston City Seal


Houston Information Technology Services (HITS) was created in 2003 to improve the IT organization throughout the City; to leverage emerging technologies to reduce cost, limit growth in the workforce and improve services to citizens and employees.


The Department's vision is to be an information and technology organization recognized for collaborative partnership, proactive leadership, strategic innovation, and quality of customer service.


Vision, Mission, Goals, Objectives, Values


IT Strategic Plan 2014 - 2016


We are pleased to introduce the City of Houstonís IT Strategic Plan. A vision for transforming the deployment, implementation, and adoption of technology; it lays a foundation for integrating technology into the lives of our employees, communities, and citizens.





Project Portfolio


Welcome to the list of current and future programs or projects.





Chief Information Officer


Charles T. Thompson


HITS is led by the Chief Information Officer (CIO) Charles T. Thompson.


"Our focus in Houston Information Technology Services (HITS) will be on service delivery, IT Governance, the building of customer service centric relationships/partnerships and operational efficiency ... all with a sense of urgency."



Meet Charles T. Thompson



Meet the Executive Team

Contact HITS


Houston Information Technology Services

611 Walker, 8th Floor

Houston, TX 77002

PHONE: 832.393.0082

HITS Service Desk: 832.394.HITS (4487)

General Government Questions: 3-1-1, or 713.837.0311

E-Mail: houstontxdotgov@houstontx.gov

University Recruiting


The City has had good success recuiting recent graduates from local colleges. Young, enthusiastic talent with solid training in key technologies has added significant value over the last few years.


The City offers numerous benefits for recent graduates, including:


  • Experience with established technologies in infrastructure, applications, data, call centers, payment services, etc.
  • Experience working in a large, complex organization with multiple unique business operations


more ...