Houston Information Technology Services (HITS) was created in 2003 to improve the IT organization throughout the City; to leverage emerging technologies to reduce cost, limit growth in the workforce and improve services to citizens and employees.
The Department's vision is to be an information and technology organization recognized for collaborative partnership, proactive leadership, strategic innovation, and quality of customer service.
IT Strategic Plan 2014 - 2016
We are pleased to introduce the City of Houstonís IT Strategic Plan. A vision for transforming the deployment, implementation, and adoption of technology; it lays a foundation for integrating technology into the lives of our employees, communities, and citizens.
Chief Information Officer
HITS is led by the Chief Information Officer (CIO) Charles T. Thompson.
"Our focus in Houston Information Technology Services (HITS) will be on service delivery, IT Governance, the building of customer service centric relationships/partnerships and operational efficiency ... all with a sense of urgency."
Houston Information Technology Services
611 Walker, 8th Floor
Houston, TX 77002
HITS Service Desk: 832.394.HITS (4487)
General Government Questions: 3-1-1, or 713.837.0311
The City has had good success recuiting recent graduates from local colleges. Young, enthusiastic talent with solid training in key technologies has added significant value over the last few years.
The City offers numerous benefits for recent graduates, including:
- Experience with established technologies in infrastructure, applications, data, call centers, payment services, etc.
- Experience working in a large, complex organization with multiple unique business operations