About the HR Director


HR Director Jane Cheeks Jane E. Cheeks is a tenured HR management professional with diversified leadership successes in both public and corporate sectors. Jane holds a solid reputation for executing large-scale consolidation strategies and maintaining stellar oversight of multi-million dollar budgets.

Jane has served the City of Houston for 18 years, specializing in the operation of core Human Resources functions. As the Director of the City’s Human Resources department, she currently manages over 270 HR professionals who ensure the City’s employees and citizens receive essential services and employee benefits.

Jane’s ability to maintain solidarity among her employees is showcased by her breakthrough accomplishments including: leadership of a seven-department consolidation to form the City’s present-day General Services Department, creation of a centralized Human Resources Department for the City of Houston and founding the city’s TPS Helpdesk team, which provides specialized technological support to all Human Resources staff.

Jane’s keen regard for customer service and her employees, as well as her commitment to public service, are elements that drive her success. She continues to serve the city by working to reform succession planning and the standardization of HR practices, policies and procedures.

Have a question? Make sure to send a message to the HR Director.

Meet the Executive Team


Administrative Specialist for the Human Resources Director Jessica Norman Jessica Norman, Administrative Specialist for the Human Resources Director

Jessica Norman serves as the administrative specialist for the Director of Human Resources, Jane E. Cheeks.

As a municipal employee with dual commitments to both city staff and the public, Norman liaises with constituents, the Mayor’s Office and City Council for resolution of HR matters within the city.

Norman joined the City of Houston in 2013, working alongside Jane E. Cheeks, where she managed the day-to-day administrative obligations of HR Operations. Prior to joining the City of Houston, she served as the administrative coordinator to Dr. Hari Mallidi, a heart and lung transplant surgeon for Baylor College of Medicine. Norman is committed to serving as a resource for city employees and values service to Houston citizens.


Deputy Director and Chief of HR Operations Teri-Germany Haddad Teri Germany-Haddad, Deputy Director and Chief of HR Operations

Deputy Director Teri Germany-Haddad is an exemplary model of how hard work and perseverance can propel career advancement at the City of Houston.

Over the last two decades, Germany-Haddad's career has ascended from a file room to a top-level executive leadership position that directly impacts the human resources needs of 22,000+ employees. Hired as an administrative aide in 1994, she has been progressively promoted to now serve as the Human Resources Deputy Director and Chief of HR Operations.

In this role, Germany-Haddad oversees a staff of about 150 employees and directs the leadership for all HR Operations sections including Client Services, Shared Services, General Relations Staffing, Employee Relations, Executive Recruiting, Employment Resources & Services and Contingent Workforce Management.

Before the consolidation of all city department HR functions in 2010, Germany-Haddad spent 17 years in Public Works and Engineering in various personnel-related roles. She served as a Human Resources supervisor before the consolidation, after which she was appointed a Client Relations manager serving Public Works and Engineering, and subsequently served as a Division Manager over General Relations Staffing, Contingent Workforce Management, Shared Services and Troubleshooting Problem Systematically.

Germany-Haddad is a Certified Public Manager and earned a certification through the International Public Management Association.

She strongly believes enhancing skills and acknowledging employees’ strengths to develop HR’s leaders of tomorrow. Her vision for HR is to innovate and modernize HR operations to achieve greater parity with industry standards.


Chief Learning Officer for the LDC, Division Manager of the Employee and Labor Relations Division Kelly Shreck Kelly Shreck, Chief Learning Officer for the LDC, Division Manager of the Employee and Labor Relations Division

Kelly Shreck is the Chief Learning Officer for the City’s Learning and Development Center and also serves as Division Manager of the Employee and Labor Relations Division for the Human Resources Department. Shreck’s dynamic skillset has fueled a career with the city that spans over 25 years. Prior to working for the city, Shreck worked in the retail industry for 13 years.

During her time with the city, Shreck has trained over 30,000 participants in her training classes. Shreck was a key developer of the Certified Accreditation Program for Supervisors (CAPS), a training program that aims to strengthen supervisor competencies regarding employee workday considerations and performances. A driving force behind the Human Resources’ Frontline 20 training program and the Departmental Union Representative training program, Shreck consistently seeks out ways to improve employee performance and competencies.

As the City’s Chief Learning Officer, Shreck oversees the Learning and Development Center, a dedicated training facility that empowers their clients with career training resources. Shreck manages four teams who have instrumental roles within the LDC including:

  • The Learning Development and Delivery group, who facilitate new employee orientations, develop training programs, administer the Training Ambassador Program (TAP), and provide instructor-led and web-based training.
  • The Organizational Development group, who enhance organizational learning and employee engagement through the delivery of customized programs and services that support succession management, knowledge transfer, and retention and change management.
  • The Technology and Support Services group who administers the Talent Management System, which allows employees to register for classes, take web-based classes and track learning activities.
  • The Special Projects group that works on special training requests and coordinates the Leadership Institute Program.

As Division Manger of the Employee and Labor Relations Division for the Human Resources Department, Shreck manages a group of employees who administer Civil Service Commissions activities for the City’s 22,000+ civilian and classified employee workforce, and provide guidance, consultation, and training on employee and labor relations and equal employment opportunity issues.

Shreck also works closely with her team to handle grievances, union agreements, Departmental Texas Public Information Act requests, Americans with Disabilities Act issues, and policy and procedure development and updates.


Division Manager of Compensation Division Bob Johnson Bob Johnson, Division Manager of Compensation Division

With over 25 years of compensation management experience in a variety of service sector industries, Division Manager Bob Johnson has a wealth of knowledge and expertise in compensation industry standards.

As division manger of the Human Resources Compensation Division, he serves as a subject matter expert in the development of current and competitive compensation programs.

Johnson earned a Bachelor of Psychology from the University of Louisville. His broad range of work experience includes management roles with Capital Holding Corporation, Humana, Columbia Hospital Corporation of America, Resort Condominiums International, Sunterra Houston Methodist Harris Health and the Houston Independent School District.

As Division Manager, Johnson oversees a team of highly skilled Human Resource professionals who create and recommend programs based on market research to ensure fair employee pay, abide to the highest standards of salary confidentiality, and ensure the City’s compliance with federal regulations and reporting. Through his guidance, Johnson ensures the City attracts and retains a talented and innovative workforce.