About the HR Director
For more than 16 years, Jane Cheeks has served the City of Houston leading large-scale departmental consolidations, heading numerous citywide human capital improvements and successfully overseeing multi-million dollar budgets. As the Director of the city’s Human Resources Department, Cheeks leads more than 270 HR professionals in executing human resource strategies that improve City policies, programs and processes while mitigating company risk and financial costs.
In 2011, Cheeks successfully improved the City of Houston's median HR support ratio from 1:38 to 1:117 by utilizing a matrix-driven model to transform 24 decentralized, independently-operating HR sections into a single, centralized Human Resources department.
Most noteworthy, was Cheeks’ contribution to the city in the form of a systems helpdesk. In 2013, Cheeks single-handedly founded and established the City of Houston's TPS (Troubleshooting Problems Systematically) team, which now serves as the sole-source help desk for the technological support needs of HR staff who aid 22,000+ city employees.
In HR, core beliefs in accountability, customer service and transparency help exceed the expectations of stakeholders and the community. Cheeks’ outstanding record of service echoes those same beliefs, and her innovative leadership style contributes to HR’s continued excellence.
A steadfast pledge to excellence and an unwavering commitment to public service set the stage for Cheeks’ mission to create a sustainable future, while balancing the needs of HR’s clients. Cheeks champions the forward movement of Houston, and under her guidance, the city’s Human Resources Department will create sound partnerships across the city to bolster training, staffing, fair labor practices and affordable healthcare benefits.
Have a question? Make sure to send a message to the HR Director.
Meet the Executive Team
Jessica Norman, Administrative Specialist for the Human Resources Director
Jessica Norman serves as the administrative specialist for the Director of Human Resources, Jane E. Cheeks.
As a municipal employee with dual commitments to both city staff and the public, Norman liaises with constituents, the Mayor’s Office and City Council for resolution of HR matters within the city.
Norman joined the City of Houston in 2013, working alongside Jane E. Cheeks, where she managed the day-to-day administrative obligations of HR Operations. Prior to joining the City of Houston, she served as the administrative coordinator to Dr. Hari Mallidi, a heart and lung transplant surgeon for Baylor College of Medicine. Norman is committed to serving as a resource for city employees and values service to Houston citizens.
Teri Germany-Haddad, Deputy Director and Chief of HR Operations
Deputy Director Teri Germany-Haddad is an exemplary model of how hard work and perseverance can propel career advancement at the City of Houston.
Over the last two decades, Germany-Haddad's career has ascended from a file room to a top-level executive leadership position that directly impacts the human resources needs of 22,000+ employees. Hired as an administrative aide in 1994, she has been progressively promoted to now serve as the Human Resources Deputy Director and Chief of HR Operations.
In this role, Germany-Haddad oversees a staff of about 150 employees and directs the leadership for all HR Operations sections including Client Services, Shared Services, General Relations Staffing, Employee Relations, Executive Recruiting, Employment Resources & Services and Contingent Workforce Management.
Before the consolidation of all city department HR functions in 2010, Germany-Haddad spent 17 years in Public Works and Engineering in various personnel-related roles. She served as a Human Resources supervisor before the consolidation, after which she was appointed a Client Relations manager serving Public Works and Engineering, and subsequently served as a Division Manager over General Relations Staffing, Contingent Workforce Management, Shared Services and Troubleshooting Problem Systematically.
Germany-Haddad is a Certified Public Manager and earned a certification through the International Public Management Association.
She strongly believes enhancing skills and acknowledging employees’ strengths to develop HR’s leaders of tomorrow. Her vision for HR is to innovate and modernize HR operations to achieve greater parity with industry standards.
Kelly Shreck, Chief Learning Officer for the LDC, Division Manager of the Employee and Labor Relations Division
Kelly Shreck is the Chief Learning Officer for the City’s Learning and Development Center and also serves as Division Manager of the Employee and Labor Relations Division for the Human Resources Department. Shreck’s dynamic skillset has fueled a career with the city that spans over 25 years. Prior to working for the city, Shreck worked in the retail industry for 13 years.
During her time with the city, Shreck has trained over 30,000 participants in her training classes. Shreck was a key developer of the Certified Accreditation Program for Supervisors (CAPS), a training program that aims to strengthen supervisor competencies regarding employee workday considerations and performances. A driving force behind the Human Resources’ Frontline 20 training program and the Departmental Union Representative training program, Shreck consistently seeks out ways to improve employee performance and competencies.
As the City’s Chief Learning Officer, Shreck oversees the Learning and Development Center, a dedicated training facility that empowers their clients with career training resources. Shreck manages four teams who have instrumental roles within the LDC including:
- The Learning Development and Delivery group, who facilitate new employee orientations, develop training programs, administer the Training Ambassador Program (TAP), and provide instructor-led and web-based training.
- The Organizational Development group, who enhance organizational learning and employee engagement through the delivery of customized programs and services that support succession management, knowledge transfer, and retention and change management.
- The Technology and Support Services group who administers the Talent Management System, which allows employees to register for classes, take web-based classes and track learning activities.
- The Special Projects group that works on special training requests and coordinates the Leadership Institute Program.
As Division Manger of the Employee and Labor Relations Division for the Human Resources Department, Shreck manages a group of employees who administer Civil Service Commissions activities for the City’s 22,000+ civilian and classified employee workforce, and provide guidance, consultation, and training on employee and labor relations and equal employment opportunity issues.
Shreck also works closely with her team to handle grievances, union agreements, Departmental Texas Public Information Act requests, Americans with Disabilities Act issues, and policy and procedure development and updates.
Bob Johnson, Division Manager of Compensation Division
With over 25 years of compensation management experience in a variety of service sector industries, Division Manager Bob Johnson has a wealth of knowledge and expertise in compensation industry standards.
As division manger of the Human Resources Compensation Division, he serves as a subject matter expert in the development of current and competitive compensation programs.
Johnson earned a Bachelor of Psychology from the University of Louisville. His broad range of work experience includes management roles with Capital Holding Corporation, Humana, Columbia Hospital Corporation of America, Resort Condominiums International, Sunterra Houston Methodist Harris Health and the Houston Independent School District.
As Division Manager, Johnson oversees a team of highly skilled Human Resource professionals who create and recommend programs based on market research to ensure fair employee pay, abide to the highest standards of salary confidentiality, and ensure the City’s compliance with federal regulations and reporting. Through his guidance, Johnson ensures the City attracts and retains a talented and innovative workforce.