Mary Hammond
Library

Ms. Hammond raises the standard of “customer service” to the stratosphere..

Ms. Hammond raises the standard of “customer service” to the stratosphere. To the library patrons and co-workers who know her, “There’s just something about Mary.”

She’s extremely pleasant and courteous and is pleased whenever anyone stops by, no matter how busy she is. With eight years of library experience plus her administrative savvy, there is no customer concern she can’t resolve and no fellow employee she can’t inspire.

Ms. Hammond has created a wide array of library presentations including a weekly electronic employee newsletter. She also led the Jungman Region branch’s promotion for the Power Card Challenge, recruiting children at schools, malls, health clinics and fairs. In addition, she helped with HPL’s strategic master plan.

Ms. Hammond makes the library system a better resource even when she’s not on city time. As a member of the morale-enhancing Positive Employees Recognize Kindred Spirits committee, or PERKS for short, Ms. Hammond epitomizes team spirit. Her enthusiasm is contagious. She is active in the Relay for Life event and the annual Combined Municipal Campaign. She helped Tropical Storm Allison victims, teaches conversational English classes, helps co-workers move, serves on the Hispanic Heritage committee and is involved with parent-teacher associations.

And finally, Ms. Hammond’s artistic talents in decorating, flower-arranging, and the composing and directing of plays and music form a perfect symphony with her professional expertise.

For providing a complete set of unabridged volumes in the encyclopedia of customer service, we proudly present the Bravo Award to Mary Hammond.