Rodney Jackson, Lorenzo Philio, Carl Williams
Public Works & Engineering
While doing a water meter check, Rodney Jackson, Lorenzo Philio and Carl Williams took extra care with the flowers blooming in Becky Crum’s front yard.
“The flowers could have easily been disturbed or destroyed,” Crum wrote. “These men really went above and beyond what they had to do. Employees like these make the city look good when they could have made the city look bad.”
Sharon Craft
Police
In 40 years living in the Gulf Meadows community, Billie Richey has never seen a better neighborhood protection officer than Sharon Craft.
“I can attest that she goes beyond her workday to resolve complaints,” Richey wrote. “She is diligent and is never too busy to act on a complaint. She is cordial and pleasant when she speaks to the residents concerning a violation.
“We certainly hope that Ms. Craft continues to serve our district, as she is like a breath of fresh air.”
Debra Murry
Municipal Courts Administration
Henry Donahoe
Health & Human Services
Jo Nell Jordan was clueless about the stray-animal citation she’d received.
Debra Murry helped Jordan get the necessary forms and pay her fine. Murry also told Jordan when her court date was scheduled.
Henry Donahue then told her how and when to trap cats and who to call for pick-up.
“I appreciate the kindness of all city employees. I also know that they have sometimes thankless jobs. I just want you to know what a great job these two are doing,” Jordan wrote.
“They went beyond any job description they might have.”
Adriana Chapa
Convention & Entertainment Facilities
Erlinda Gamez, Dixie Mullins
Municipal Courts Administration
Angela Trueheart received a collection letter from a law firm demanding she pay her outstanding fine for parking in a tow away zone. But Trueheart had never received such a citation.
She called Dixie Mullins to find out what was going on. Mullens kindly referred her to Erlinda Gamez, who quickly sent Trueheart a copy of the citation.
On the citation, the last number of the license plate was different, as was the make and model of the car, Trueheart wrote. Also, Trueheart had been parking in a garage for more than a year.
So she called Adriana Chapa, who corrected the mistakes in the computer and cleared Trueheart.
“Thank you all for acknowledging my concern and aiding me so I wouldn’t be caused additional inconvenience,” she wrote.
Toy Denman, Comyia Little, Juanita Rodriguez, Tanisha Smith, Tony Tran
Public Works & Engineering
After leaks resulted in water bills totaling about $4,600 in wasted water, Gerald Beard called the city to see if his bill could be adjusted. The result: It was decreased by nearly $2,600.
“We are very grateful for these savings,” Beard wrote.
“In addition, I would like to add that through these last five or so months we have been treated very well in all our contracts with these folks in customer service. I just want to say thanks.”
Mohdudul Huq
Planning & Development Department
“Anytime I needed information regarding addresses in Houston, Mohdudul Huq responded in a professional and expedient manner,” wrote Danny Kissling.
Kissling’s agency was correcting sales tax outlets for every county in Texas, and while working on Harris County, he worked with Huq.
“You are very fortunate to have such an employee working for the city.”
Jackie Peavy
Finance & Administration
A city garbage truck picked up some of the heavy trash that had been pilled in Barbara Runge’s yard but left behind a sizable heap. Runge’s assistant called the city to pick up the rest and was told a truck would be by within a few days.
The truck never came, Runge wrote. The mound grew as neighbors piled on their rubbish. So Runge called the city. Jackie Peavy told her the original report had been closed out and promised to send another truck.
The driver of that truck refused to pick up the trash because a CenterPoint Energy pickup truck was parked across the street limiting access. So Runge and her assistant again called Peavy asking for the truck to return.
Peavy contacted the heavy trash pickup supervisor.
Soon, the trash was gone.
“Ms. Peavy did an outstanding job of resolving the issue,” Runge wrote. “She deserves a bonus!”