[1] [2]
Shawn Hauptman
Convention & Entertainment Facilities
The care and attention at the Miller Outdoor Theatre is second to none, wrote Steve Brosvick of The Houston Symphony.
“Believe me, we do not get that treatment in some other place we perform,” Brosvik wrote. “The crew was incredibly professional, friendly and on the ball when we needed to address something.”
As an example, Brosvick related a story about a worker at another facility who carelessly knocked over a case of violins and a 40-inch Chinese tam-tam. “We don’t worry about things like that happening at Miller.”
Terry Jones
Police
Officer Terry Jones came to her rescue when she needed help getting her father and his 200-pound wheelchair loaded into her car at Bush Intercontinental Airport, Donna Meek said.
Jones helped her father get from the wheelchair to the car, stowed the wheelchair, and put the luggage into the car.
“I was so impressed with his demeanor and professionalism,” Meek said.
Crystal Day
Finance & Administration
“God bless you, Crystal Day,” wrote Cher Wilson after Day helped her contact social services to get assistance with her rent.
“Thank you for all your help. Tell your boss that you need a raise for your good customer service skills.”
Christine Gallegos, Chas Smith
Human Resources
Christine Gallegos and Chas Smith have been a pleasure to work with over the years, wrote Ronald Hay, chief executive officer for ALL TEMPS 1.
“We found their representation of the city to be professional and their management abilities to be invaluable,” Hay wrote. “Their cooperation in doing professional, high-quality work was always apparent.”
Don Nowlin
Public Works & Engineering
Four years ago, a low spot in the street in front of their house was small and annoying, wrote Halbert and Susan Scott. Over the years, it grew until it stretched 12 feet by 20 feet and blocked access to their home.
The Scotts called the city for help but were told several times that since the hole touched the curb, it was their responsibility. They offered to pay to have someone pour a load of concrete, but they were told they’d need a permit for that.
So they requested someone from the city to look at the street. Twice, someone came out and told them the city couldn’t help. A year later, after their fifth complaint about the hole, someone else came out and said the city would fix it.
Finally! the Scotts thought. But, after waiting six months, they called the city again and were told the city wouldn’t repair it after all.
“No explanations, just no,” they wrote.
“By now, it was a slimy mosquito pit. As you can imagine, we were at the end of our rope.”
Then, “by the grace of God,” they got in touch with Don Nowlin. He listened to their problem and told them he’d look at the hole. “We were not very hopeful,” they wrote.
Nowlin came when he said he would. He didn’t make any promises, but he did tell them that fixing it wasn’t their responsibility and that he would do everything he could to get the hole filled. He even gave them his cell phone number so they could contact him.
Then he scheduled the repair, and it was completed when he told them it would be.
“Everything Mr. Nowlin told us he would do he did, and he did it when he said he would,” the Scotts wrote. “It was so refreshing to deal with someone who was honest and interested in trying to resolve our dilemma.
“He’s a man of his word, a man of character who the city should be proud to have as an employee and a citizen. He restored our faith in the city as an entity here to help its citizens, not hinder them.”