Gene Luu
Aviation
After a trip into Houston Intercontinental Airport, Daniel Paredes lugged
his three suitcases to the elevator in terminal D. That elevator was working
erratically, and the lights in the area were off, Paredes wrote. He rode
the train to terminal C.
There, he carried his luggage to a smartecarte machine. But he didn’t have the proper change for the smartecarte, and no change machine was nearby. That’s when bicycle officer Gene Luu showed up, Paredes wrote. Luu helped Paredes get a cart and get on his way.
“Although this was a minor issue for Luu, it was
a big deal to me, and I really appreciate his help,” Paredes wrote.
Alprentice Blanks, James Doss, Rodolfo
Martinez, Paul Randle, Jared Reeves
Fire
Connie Olivarez had an anxiety attack while leaving work at One Shell
Plaza. Someone called the paramedics, who comforted her and helped her
leave the building.
“All the paramedics were very courteous and helpful,” Olivarez wrote. “I truly appreciate their calmness in the midst of my anxiety.”
Brenda Reyes
Health and Human Services
Because of Brenda Reyes’ support
and knowledge, de Madres a Madres Inc.’s theater performance on
asthma and lead was a success, wrote Maria Murillo, the organization’s
theater coordinator. Now, the at-risk women, children and families de
Madres a Madres serves are better informed about the effects lead can
have on asthma.
Veronica Rodriguez
Human Resources
“Thank you very much for all of your help,” wrote Peter Cavaliere.
“The way you went out of your way to help me is very much appreciated.”
Pamela Simmons, Demetria Brewster
Finance & Administration
Pamela Simmons didn’t know the answer
to Marie Crozat’s question, so she asked her supervisor, Demetria
Brewster.
“She checked into it immediately and called me right back,” Crozat wrote. “I really appreciate the prompt response from both of them. Keep up the good work.”
Irene Badrei, Karl Beck, Bhavana Mistry, Georgia
Owens, Verlon Petway
Library
J. Potter did a double take when he received a notice from the library
stating that he hadn’t returned a book. He remembered putting the
book on the return counter.
So he e-mailed the circulation desk where these employees were working and asked them to check the shelf.
Within a couple of hours, Potter received a response saying the book was on the shelf. “It’s a pleasure to deal with people who respond so quickly and effectively to a possible problem,” he wrote.
Brian Baskin, J.D. Williams
Fire
Brian Baskin and J.D.
Williams arrived less than four minutes after Norman Newton called
911 to report his wife had severe abdominal pain. Baskin and Williams
immediately treated Newton’s wife, alleviating her pain and discomfort.
Then the two men transported her to a hospital.
“Baskin and Williams are a credit to the entire medical emergency team of the city,” Newton wrote. “Their professionalism and conduct were truly exemplary.”
Mary Moffitt, Mary Sharp
Legal
His client was suing the city, but that didn’t stop Mary
Moffit and Mary Sharp from efficiently
providing the information he requested, wrote attorney Taft Foley.
“I realize the adversarial process will likely place my client at odds with your legal office as she attempts to recover compensation for her injuries,” Foley wrote. “However, I’m pleased with the professionalism and courtesy I received from both Mary Sharp and Mary Moffit.
“They say good help is hard to find. With these two ladies, you don’t have to look far.”