Barbara Grizzle, David Smith, David
Wicker
Public Works & Engineering
Penny Pitchford, a stay-at-home mother, discovered that overseeing the
construction of her new home wasn’t as easy as she thought.
But several city employees came to her rescue and made the job more manageable, Pitchford wrote.
“The experience has been extremely educational and renewed my faith in people,” she wrote.
When she realized the Texas Commission on Environmental Quality must approve the new septic system before the city would release the construction plans, a stressed Pitchford contacted David Wicker. “His patience and calm approach was a breath of fresh air.”
A week later Pitchford learned the structural department had a few objections to her plans. Wicker called the reviewer and found out that the problem was the location of the water main, Pitchford wrote.
Then Wicker referred Pitchford to David Smith, who visited Pitchford and got an explanation of the project before forwarding the information to Barbara Grizzle.
Because Pitchford had worked with Grizzle earlier in the planning process, she believed Grizzle would resolve the issue fairly and equitably. She was right; Smith and Grizzle soon informed Pitchford that the extension of the water line was approved.
Ross Culbertson
Planning and Development
Richard Hazard, president of Hartley Realty Group, visited the Planning
and Development offices seeking answers for a proposed townhouse development.
Within five minutes, Ross Culbertson gave Hazard the information he needed. Culbertson even sought out other personnel when a few questions required further clarification, Hazard wrote.
Annie Pena
Mayor’s Office
Annie Pena made getting a 50th anniversary
proclamation from the Mayor’s Office a pleasant experience, Maxine
Gray wrote.
“Mrs. Pena was warm, courteous, patient, professional and very informative,” Gray wrote. “Ms. Pena enjoys working with the public, and her attitude portrayed her enthusiasm and love for her job.”
Marina Coryat
Solid Waste Management
The arms of the automated garbage-collection truck could not grip James
Ibarra’s trash container. The trash can fell over and spilled garbage
into the street, Ibarra wrote. His mother-in-law and a neighbor watched
as the truck driver retracted the arms and continued on the route.
So Ibarra e-mailed Marina Coryat, who sent the message to the proper people.
Two days later, a city worker came to Ibarra’s door, apologized for the inconvenience and scheduled a trash pickup for that morning.
“I’m very impressed,” Ibarra wrote.
Michael Caric, Mark Delorem
Fire
While eating at a Houston restaurant, Ted Klemann became ill and couldn’t
stand. Michael Caric and Mark
Delorem responded quickly, Klemann wrote.
They were efficient and courteous as they determined Klemann was suffering from a diabetic-related syndrome, Klemann wrote.
The two men treated and comforted Klemann until he felt better. Then
they told him how to contact emergency services if further help was needed.
It wasn’t, Klemann wrote, but the impression the two HFD employees
made on him is lasting.
“Please extend my sincere appreciation for their prompt, skillful
and highly professional assistance,” he wrote.