Customer
Service Excellence
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Brian Luedicke
Public Works & Engineering
The city’s permit application process is overwhelming for novices,
wrote Sandra Bucaram. So it’s good that employees like Brian
Luedicke explain the process and guide citizens through the maze
of information and requirements.
“Mr. Luedicke was extremely helpful and knowledgeable,” Bucaram wrote. “I do hope he will be an employee of the city for many more years so he can assist others.”
Mark Combs
Fire
When Ty Tipton’s father appeared to be having a stroke, Tipton called
911.
Five minutes after the call, Mark Combs was
assessing Tipton’s father’s condition.
“Combs handled the situation very well,” Tipton wrote. “He was calm, well-trained and knowledgeable, and he asked all the right questions.”
His father was sick, not having a stroke, Tipton wrote. As Combs told the family the diagnosis, he used light-hearted humor to calm everyone’s nerves.
“Combs should be praised for performing his job with professionalism and pride,” Tipton wrote.
LaNiece Blue, Michael Dedeke, Larry Jones
Health and Human Services
Larry
Jones must use animal instincts to catch the polluters Paul Rogers
sees illegally dumping waste, Rogers wrote.
“I honestly think Mr. Jones is part bloodhound because he doesn’t give up until he tracks these lawbreakers down,” wrote Rogers, who runs a car wash.
When Rogers sees a violation, he immediately calls Jones, Michael Dedeke or LaNiece Blue. “Mr. Dedeke and Ms. Blue always help me when I call the office and are so professional and understanding.”
Elizabeth Philippi
Public Works & Engineering
Kudos to Elizabeth Philippi, whose customer
service skills are winning praise from several residents.
After Ester Barvin spoke to Philippi about a problem, she called to say that “Ms. Philippi treated me like a real human being.”
Phillip Taylor’s problem was resolved shortly after he called Philippi. “Job well done,” he said about Philippi.
And Jack Webb said, “Ms. Philippi was very nice and solved my problem very fast.”
Henry Nielson
Mayor’s Office
After trying unsuccessfully for months to get permits to build his new
home, Larry Wood e-mailed the Mayor’s Office. Henry
Nielson called Wood a day later. The next day, Wood had his permits.
“I was surprised to receive this level of service from an organization as large as the city of Houston,” Wood wrote.
Carl Brown, James Gay, Etta Johnson, Russell Lane,
Ricardo Ruiz, Steve Winns
Public Works & Engineering
A sewage backup forced Elizabeth Knox to close her business, Komodo’s
Midtown, and call a plumber. The plumber said the problem was beyond her
right of way, so she contacted the city. A city inspector determined the
cause was under the street in front of Knox’s business.
At first light the next day, a crew arrived. By 3 p.m., they had the problem fixed and Knox was open for business.
“I would like to offer a very strong thank you to the men and women who ably and quickly came to my assistance,” Knox said. “I greatly appreciate their exceptional efforts in allowing a new business to avoid the losses that a shutdown would force.”