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Curt Jones
Convention & Entertainment Facilities
The slow-drying ink on the parking ticket Cindy Merrill received in the theater district parking garage smudged off onto her hand and her blouse. The ink stain made the ticket a double whammy, she wrote.
She complained to the parking staff, who gave her Curt Jones’ phone number, Merrill wrote. Jones politely listened to her complaint and told her to send him the dry cleaning receipt.
As soon as he received the receipt, he cut a check and enclosed it with an apology for the inconvenience.
“Mr. Jones should be commended not because he did what any manager should do, but because he communicated to me in a very polite and expeditious manner, going above and beyond my expectations,” Merrill wrote.
Cary Hall, Julia Ramirez, Leslie Reeves
Library
“It’s hard to believe that someone would go out of their way like that to ensure that your needs are met,” wrote Donna Gage about Cary Hall, Julia Ramirez and Leslie Reeves. They helped her research using the Internet.
“The ladies were very knowledgeable and helpful. Kudos to these outstanding women.”
Thelma Charles, Melissa Taylor
Public Works & Engineering
When she was trying to buy a piece of land connected to her property, Thelma Charles and Melissa Taylor were a great help, Nicki Hutchens wrote.
“Both ladies exhibited superb knowledge in their field,” Hutchens wrote. “They were supportive and encouraging, and very sweet and kind while making sure I submitted a completed application.”
“These two employees have been so helpful and considerate to my family and me.”
Joyce Schuppe
Municipal Court Administration
Michael Burns is in the customer service business, so he knows a thing or two about good service. Joyce Schuppe provides good service, he wrote.
When Burns was trying to clear his tickets, Schuppe gave him her direct extension, took his payment information, and assured him that the cases would be cleared.
“She went beyond her job,” Burns said. “Schuppe was very helpful and patient and had a great attitude.”
Crystal Day
Finance & Administration
Tenants of Joseph Harris’ apartment complex rescued a child who fell into a six-foot trench running along the front of the complex. AT&T had dug the trench and torn up the asphalt, blocking residents’ access to their parking spots, while doing some rewiring work.
Then, the work crews disappeared, Harris wrote.
After the child fell into the hole, Harris called the city’s utilities complaint number and talked to Crystal Day. Day listened patiently and gave him AT&T’s direct phone number, Harris wrote.
Harris immediately called the number and was told the trench would be filled within days. A week went by, and still there was no sign of an AT&T crew. So Harris called Day again.
Day said she’d e-mail AT&T and inform them the repairs had not been done. Within 24 hours, the AT&T crew was repairing the “disaster” they’d created, Harris wrote.
“Being in the customer service industry, I know that when things go wrong, we hear it from our customer base,” Harris wrote. “But when things are working on all cylinders, we rarely hear a compliment or appreciation.
“Crystal did an outstanding job and deserves to be recognized.”