Good Job
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Debbie Soto
Public Works & Engineering
David Plakos had just moved to Houston and couldn’t figure out why his water service wasn’t on. He had a newborn child and really needed water. So he called the city, and Debbie Soto told him that he had to apply for the service.

“Ms. Soto’s attitude was very pleasant,” Plakos said. “She was so helpful.”

Chris Hu
Library
Over the six months that he’d been coming to the Collier Regional Library, Andrew Hatch has watched Chris Hu work.

“He is always putting others’ needs before his. He’s very friendly, kind and always helpful,” Hatch wrote. “Having staff like him here makes the library a great place to be.”

Virginia Oxford
Convention & Entertainment Facilities
Virginia Oxford has made sure Progressive Forum events go smoothly, wrote Randall Morton.

“Thank you for your efforts and thoughtfulness these past two years,” he wrote. “We love being at the Wortham, and so do our patrons, and you always help ensure our events are rewarding for them.”

Michael Howard
Public Works & Engineering
If there’s an award the city uses to recognize its employees, Michael Howard deserves it, wrote Autry Thompson of All Pro Co.

“He has always been greatly helpful answering questions about commercial building plans,” Thompson wrote.

Sharon Broadnax
Convention & Entertainment Facilities
A Hermann Park Garden Advisory Committee meeting ran late, and the two-hour parking outside the building expired. But Sharon Broadnax held off ticketing the vehicles because they were doing park business, wrote Marvin Yarotsky.

“I complement her on that decision,” Yarotsky wrote. “The advisory board membership is an unpaid position, and I believe that anyone who would have been ticketed would consider resigning from the advisory board to the detriment of the board.

“She deserves recognition for her courtesy and good judgment.”

Jaquelyne Nisbet
General Services
Kathy Bilnoski and some friends were doing genealogical research at the Clayton Library Center. When they stayed late into the evening, they felt unsafe leaving because the entrance was unlit, Bilnoski wrote.

Handicapped and requiring the use of a cane, Bilnoski found it difficult to navigate around the plants and sloping ramps in the darkness. Once, she ran into two homeless men.

Bilnoski e-mailed 311 and requested lights be installed at the entrance. The response was patronizing and useless, she wrote.

Then, she reached Jaquelyne Nisbet. Within a week and a half, a crew was installing a light.

“You have no idea how frustrating it is to deal with the city and have our concerns trivialized and ignored,” Bilnoski wrote. “And now, how wonderful it is to finally find someone who actually listens and who obviously has the ability to get something done.

“I have no idea what her regular job is, but to me Ms. Nisbet is an angel. It is people like her who make Houston the good city I was born and raised in. It’s nice to know that at least one city employee still believes in those old hometown values.

“Three cheers for Jaquelyne Nisbet.”

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