D. Watson
Police
After someone broke in and stole deer meat out of her refrigerator, Barbara Lopes called police and tried to change the lock on her back door. But she couldn’t manage it.

Officer D. Watson volunteered to install the lock, she wrote.

Because of the shape of the hole in the door, the screws wouldn’t line up correctly. It was May and her house doesn’t have air conditioning, Lopes wrote. She set up a floor fan to help cool Watson off, but it was still hot. Yet, Watson worked patiently and determinately for two hours until the lock was secure.

“Here is an empathic, kind, dedicated officer,” Lopes wrote. “Wow!”

Marina Mendoza
Human Resources
Marina Mendoza’s customer-friendly attitude was extremely refreshing, wrote M. Richardson. Richardson had recently switched departments, and Mendoza’s courtesy and counseling helped him remain with the city.

“Please continue the good work,” he wrote.

Esperanza Rodriquez
Library
Lorraine Johnson needed an important online document, and time was running out. So she asked Esperanza Rodriquez for help.

“Esperanza displayed the utmost patience, courtesy and cooperation, while I was under anxiety and was probably rude,” Johnson wrote. “Congratulations to the city for having such a first-class employee.”

Carlos de Hoyos, Jennifer Hamrick, Roland Taub, Robert Williams
Public Works & Engineering
The E.B. Cape Center staff was fantastic when the Texas Health and Human Services Commission used the center to train nurses, wrote Thelma Samuel, project coordinator.

“This staff is the best!” Samuel wrote. “They provided service with a smile. Robert Williams, Jennifer Hamrick and Roland Taub were great.

“Carlos de Hoyos was the best of the best. In spite of my 5,000 phone calls during the days prior to the meeting, he still made sure everything was as we needed it. And he never once responded with anything less than superior customer service.”

Kevin Chambers
Public Works & Engineering
Kevin Chambers is getting a lot of notice for his customer service skills.

Mrs. Gilmore had talked to four or five people about completing her online profile for service before she reached Chambers. He was by far the best, she said.

“He is extremely good and he should be working in your sensitivity training department,” she said.

Chambers also did a great job resolving a sewer problem he was having, said Ralph Horton. As a result of Chamber’s diligence, Horton was given a credit.

“Mr. Chambers did a great job,” he said. “This is the second time I’ve talked with him, and he’s a real credit to the department and the city.”

Robin Lewis
Library
“This was the best customer service I’ve received anywhere from anyone in a long time,” wrote Desta Kimmel about Robin Lewis.

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