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Medical information a phone call away
Your medical plan provides medical information by telephone for nonurgent and nonemergency situations.
For emergencies, call 911 or seek medical care at the nearest medical facility.
- BlueCross BlueShield of Texas members can call the 24-7 Nurseline, 800-581-0353.
- TexanPlus members can call the 24-7 Nurse Navigator,
888-582-2427.
- Aetna PFFS members can call the
24-7 Informed Healthline,
800-556-1555.
- Texas HealthSpring members have the Personal Assistant Liaison (PAL), 800-280-8888, weekdays, 8 a.m.-5 p.m.
Medicare coverage
If you or your dependents have Medicare A & B coverage, please provide a copy of your Medicare A & B card to the city of Houston, Human Resources benefits division, 611 Walker, 4th floor, Houston, TX 77002.
A copy of your Medicare A & B card may entitle you to a reduction in your health insurance premium.
If you waived Medicare part B, your HMO and PPO will not pay the medical bills that Medicare should pay. You are ineligible to participate in the low-cost Medicare Advantage plans.
Get a flu shot
Flu and its complications cause more than 36,000 deaths in the United States annually. People 65 and older are considered to be high risk for flu complications.
Flu shot facts:
- You cannot get flu from the flu vaccine.
- Flu shots are 70 - 90 percent effective in preventing illness.
- If you get the flu despite having a flu shot, you will have a milder case with fewer complications.
- The more people who are immunized, the more we are all protected.
Physicians are stocking up on flu vaccine, and Texas HealthSpring is scheduling flu clinics at convenient Houston and surrounding service area locations beginning in early October.
Call your health plan for more information.
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