Learning and Development Center

Welcome to the Learning and Development Center - The Center for Excellence

The Learning and Development Center (LDC) is a strategy development and employee performance improvement organization. We offer comprehensive training solutions that significantly impact performance and institutional outcomes. Our consultancy is comprised of an experienced team of professionals with the knowledge and capabilities to design and implement strategies that help our clients achieve their goals. Our primary focus is to provide transformational learning programs that enhance the skills, job competencies, and improve performance and overall satisfaction for the City of Houston's workforce.

The LDC provides training opportunities at its two-story, 54,000 square foot state-of-the-art facility on a space-available basis for other organizations. Our clients include City of Houston departments and employees, and other municipalities, public agencies, non-profit agencies, and private businesses in the greater Houston area.

Please sign up for our new upcoming classes for the month of August, and October 2018. The classes we offer are on the topics of business, computer and management skills. Classes are subject to change. For accurate and updated information, please contact the LDC at 832-395-4900. More >

Upcoming Programs

• Accept change readily, both in job responsibilities as well as in the work environment
• Maintain effectiveness when experiencing changes in work assignments, processes, or conditions
• Seek to understand changes and approaches change positively
• Adjust behavior to deal effectively with changes in the work environment

Featured Class

Each and every one of us serves customers whether we realize it or not. Maybe you are on the frontlines of the organization serving the people who use our services. Perhaps you are an accountant serving the employees by producing their paychecks and keeping the organization running. Or maybe you’re a supervisor, serving your staff.

Define customer service

Identify who are customers

Recognize the customer service pitfalls

Develop outstanding customer service practices

Calm down angry customers

The next class is on September 25, 2018. Please register to join us on this date. More >

For External Customers

*If you are an external customers, please contact ldcrooms@houstontx.gov, or call us at 832-395-4900. If you are a City of Houston employee, please check with your departments TMS liaison on registration procedures.