Learning and Development Center

Core Organizational Needs Assessment & Analysis

Succession Planning/Management

  • We can help solidify and sustain your succession pipeline through a comprehensive set of succession planning strategies and tools designed to identify, develop and place high-potential leaders
  • Why choose US? We provide a smooth internal transition plan to reduce recruitment and hiring costs associated with filling vacancies using external hires
Knowledge Retention & Transfer
  • We can identify retention and transfer strategies to preserve the institutional knowledge of employees, including mentor programs, communities of practices, process documentation and job aid development
  • Why choose US? Where knowledge loss represents a significant risk to an organization, our knowledge retention strategies embody the management of change necessary to reduce those risks to an acceptable level
Change Management
  • We can assist an organization or leadership team in planning for change or managing transitions, as well as educate groups on navigating change due to reductions in force, consolidations, work reorganizations or space reassignments
  • Why choose US? Our customer-focused service position enables us to apply creative change management strategies that are unique to City of Houston (COH) departments
Performance Management
  • We can provide performance-based training and/or coaching relative to the Houston Employee Assessment and Review (HEAR) process, focusing on closing performance gaps, addressing performance challenges, setting clear SMART goal expectations and creating professional development plans
  • Why choose US? We offer solutions to improve employee performance and management efficiency through consistent strategies, processes and practices
Talent Management & Workforce Planning
  • In collaboration with HR Operations, we can assist with workforce planning to align employee skills with departmental needs, focusing on knowledge acquisition and skill development for current and future work
  • Why choose US? Our streamlined approach to aligning talent to support the strategic business planning process allows our customers to more effectively identify skills gaps in the workforce
Team Effectiveness & Conflict Resolution
  • We can provide facilitation services for group meetings to guide individuals through the agenda, ensure active participation and discuss challenging topics effectively
  • We can facilitate team building activities to help groups improve work relationships, overall team functioning and an ability to work more effectively collectively
  • We can coach team members on conflict resolution strategies to help leaders resolve and mediate conflict
  • Why choose US? Our unbiased approaches allows us to bring a fresh perspective to resolving team challenges more effectively


Contact Information: Learning and Development Center | 4501 Leeland Street | Houston, TX 77023 | Phone: 832-395-4900 | Fax: 832-395-4892 | Hours of Operation: Mon-Fri: 6:30 a.m. – 5 p.m.

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