Organizational Development

Core Organizational Needs

Organizational Development (OD), a service area of the Learning and Development Center (LDC), provides city-wide comprehensive consultation services, custom-designed improvement programs and results-based solutions. Our services help departments achieve greater levels of efficiency and effectiveness, with a focus on identifying and analyzing core organizational areas for hidden opportunities and under-utilized resources. We partner with departments to improve individual, group and organizational outcomes through strategic and tactical planning, training and interventions. We use future-based, long-term, holistic and multi-faceted approaches to achieving transformational change that is reinforced by the ability of individuals and the organization collectively.

Our Services and Programs

As partners, we successfully target services and tailor improvement programs to match department-specific needs, culture and desired outcomes. We are committed to providing premier organizational development services and solutions designed to deliver sustainable results and maximize organizational performance and success. Ultimately, our team prides itself on being a cost-effective resource while utilizing the following services and programs to deliver and retain tangible value for our customers:

Our Services

Organizational Needs Assessment & Analysis

  • We can conduct an on-site needs assessment to evaluate skill levels, identify competencies and knowledge and/or determine individual, team and department development needs
  • We can assess contributing causes of specific organization development challenges, perform the analysis and prepare an executive summary report
  • Why choose US? We identify trends to validate probable improvement solutions that are extracted from the data analysis performed?,

Survey Design & Administration

  • We can customize and administer organizational surveys on a variety of topics to analyze and understand trends important to improving people, processes and planning challenges, including employee engagement, climate/culture and training
  • We can maximize the knowledge gained from the data analysis by translating it into improvement strategies
  • Why choose US? We use a systematic approach in designing survey content to improve result outcomes

Focus Group Facilitation

  • We can provide focus group facilitation for gathering collaborative input from a group of customers, users or employees
  • Why choose US? We leverage principles of group dynamics to generate qualitative data

Succession Planning/Management

  • We can help solidify and sustain your succession pipeline through a comprehensive set of succession planning strategies and tools designed to identify, develop and place high-potential leaders
  • Why choose US? We provide a smooth internal transition plan to reduce recruitment and hiring costs associated with filling vacancies using external hires

Knowledge Retention & Transfer

  • We can identify retention and transfer strategies to preserve the institutional knowledge of employees, including mentor programs, communities of practices, process documentation and job aid development
  • Why choose US? Where knowledge loss represents a significant risk to an organization, our knowledge retention strategies embody the management of change necessary to reduce those risks to an acceptable level

Change Management

  • We can assist an organization or leadership team in planning for change or managing transitions, as well as educate groups on navigating change due to reductions in force, consolidations, work reorganizations or space reassignments
  • Why choose US? Our customer-focused service position enables us to apply creative change management strategies that are unique to City of Houston (COH) departments

Performance Management

  • We can provide performance-based training and/or coaching relative to the Houston Employee Assessment and Review (HEAR) process, focusing on closing performance gaps, addressing performance challenges, setting clear SMART goal expectations and creating professional development plans
  • Why choose US? We offer solutions to improve employee performance and management efficiency through consistent strategies, processes and practices

Talent Management & Workforce Planning

  • In collaboration with HR Operations, we can assist with workforce planning to align employee skills with departmental needs, focusing on knowledge acquisition and skill development for current and future work
  • Why choose US? Our streamlined approach to aligning talent to support the strategic business planning process allows our customers to more effectively identify skills gaps in the workforce

Team Effectiveness & Conflict Resolution

  • We can provide facilitation services for group meetings to guide individuals through the agenda, ensure active participation and discuss challenging topics effectively
  • We can facilitate team building activities to help groups improve work relationships, overall team functioning and an ability to work more effectively collectively
  • We can coach team members on conflict resolution strategies to help leaders resolve and mediate conflict
  • Why choose US? Our unbiased approaches allows us to bring a fresh perspective to resolving team challenges more effectively

Organizational Structure, Culture & Work Processes

  • We can analyze staffing needs in partnership with HR Operations to restructure positions, focusing on effective job matches and utilizing positions consistent with classification and pay grade requirements
  • We can examine and streamline organizational processes and procedures to eliminate or mitigate the various non-value added steps and processes
  • Why choose US? We empower teams by enabling them to identify the organizational redundancies that exhaust their financial success

Tailored Workshop Sessions and Programs

  • We can design learning solutions, customize delivery of training packages, create marketing content and develop communication plans on a variety of topics for groups with a specialized need, including succession planning, strategic planning, conflict resolution, team building, leading change, work-life balance, career development and stress management
  • Why choose US? We construct cost-effective, comprehensive programs that aims to guide team members through an improvement process

Our Consultancy Process

We use a holistic approach to improve effectiveness and/or efficiencies across the organization or in specific areas. The following five-phase model illustrates our approach during the consulting process:

  • Phase I Contracting: an introductory discussion with the customer to explore the initial challenges that prompted action and discuss the work to be performed
  • Phase II Data Collection: an information gathering process that involves a review of available background information concerning the organization, followed by individual interviews, focus groups and/or surveys
  • Phase III Action Planning: an execution process that begins when the planned interventions are deployed to address diagnosed challenges and/or opportunities for improvement
  • Phase IV Implementation: a diagnosis and discovery process to understand the current and desired future state, followed by the development of a proposed plan of action to facilitate interventions
  • Phase V Evaluation: a capstone effort that occurs at the adjournment of an intervention to measure the effectiveness of the intervention
Our Customer Benefits

We partner with departments to accelerate the realization of their organizational improvements. Below are a few of the benefits customers can expect to receive from our services and programs:

  • We provide departments with a clear and objective view of the current state of leadership, structure, processes, people and climate challenges, uncovering situations that inhibit complete organizational success
  • We reveal the reality of "what is," creating a sound base for meaningful strategic planning, visioning and/or mission development
  • We identify areas for improvement, while ensuring connectivity to department needs, objectives and the COH mission as a whole

Our Upcoming Events/ Past Events
Upcoming Trainings

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Our Contact Information

Our consultation services and programs are available without fee to COH Departments. Contact us by completing an OD Consultation Request Form or emailing the Organizational Development Team at HROrganizationalDevelopmentTeam@houstontx.gov or contact Marie Stephens at 832.395.4853 to schedule an initial consultation.

Contact Information: Learning and Development Center | 4501 Leeland Street | Houston, TX 77023 | Phone: 832-395-4900 | Fax: 832-395-4892 | Hours of Operation: Mon-Fri: 6:30 a.m. – 5 p.m.