SYC Program



Strengthening Your Core

Strengthening Your Core Program

The Strengthening Your Core Program focuses on eight behavioral factors that are commonly chosen as part of the HEAR plan. This program is designed to provide you with more in-depth training on the eight behavioral factors.

Participants will gain further understanding of the behavioral factors and how they pertain to job performance, learn the behavioral factors and their definitions, and be able to identify the metrics used by supervisors to rate each behavioral factor.

Each of the session focuses on:

  • Customer Focus
  • Diversity Commitment
  • Interpersonal Skills
  • Utilization of Time
  • Adaptability
  • Problem Solving
  • Teamwork
  • Judgment.

Strengthening Your Core Program

Session Course Date Time
1 Customer Service Friday, April 20, 2018 8:30 a.m. to 12:30 p.m.
2 Diversity Commitment Friday, April 27, 2018 8:30 a.m. to 12:30 p.m.
3 Interpersonal Skills Friday, May 04, 2018 8:30 a.m. to 12:30 p.m.
4 Utilization of Time Friday, May 11, 2018 8:30 a.m. to 12:30 p.m.
5 Adaptability Friday, May 18, 2018 8:30 a.m. to 12:30 p.m.
6 Problem Solving Friday, June 01, 2018 8:30 a.m. to 12:30 p.m.
7 Teamwork Friday, June 08, 2018 8:30 a.m. to 12:30 p.m.
8 Judgment Friday, June 15, 2018 8:30 a.m. to 12:30 p.m.

Contact Information

Contact Information: Learning and Development Center | 4501 Leeland Street | Houston, TX 77023 | Phone: 832-395-4900 | Fax: 832-395-4892 | Hours of Operation: Mon-Fri: 6:30 a.m. – 5 p.m.