Learning and Development Calendar of Classes

*Instructions: To learn more about a particular course, please click on the corresponding title and date. The menu will expand to display more information about the course and show a registration link. Classes are subject to change.

**Please contact the LDC at 832-395-4900 if you have any questions.

*External customers (non-city of Houston employees), please contact ldcrooms@houstontx.gov, or call us at 832-395-4900 for information regarding the registration process and/or room reservations.

*City of Houston employees, please check with your department's TMS liaison on the registration procedures.

Upon completion of this course participants will:

  • Be able to set and evaluate SMART goals
  • Strategically plan for maximum productivity
  • Stay on top of to-do lists
  • Track projects and tasks like a pro
  • Use basic project management techniques
  • Create informative status reports Introductory paragraph followed by bullets referencing specific things to learn.
  • The importance of setting goals
  • The 3 Ps of goal setting
  • The smart way to set goals
  • Long and Short term planning
  • Prioritizing techniques
  • Steps to overcome procrastination
  • Basic Project Management techniques
  • Creating weekly status reports

Class Time:

  • 8:30 p.m. - 12:30 p.m.

Register here →

Each and every one of us serves customers whether we realize it or not. Maybe you are on the frontlines of the organization serving the people who use our services. Perhaps you are an accountant serving the employees by producing their paychecks and keeping the organization running. Or maybe you’re a supervisor, serving your staff. This course focuses on:

  • Define customer service
  • Identify who are customers
  • Recognize the customer service pitfalls
  • Develop outstanding customer service practices
  • Calming down angry customers

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →
Purpose:

The purpose of this 2-day program is to provide individuals with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor

Learning Outcomes:
  • Become familiar with specific City of Houston policies and procedures
  • Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor
Content:
  • Leadership 101
  • Our Culture is Our C.O.M.P.A.S.S.
  • Houston Employee Assessment and Review (H.E.A.R.)
  • Employee Rights and Responsibilities
  • Conducting Interviews
  • Safety/Workers’ Compensation
  • Problem-Solving and Decision-Making
  • Leadership: Communicating and Not Talking
  • Through the Eyes of a Child: Diversity and Inclusion
  • Manage Your Emotions Before They Get Hijacked (Emotional Intelligence)
  • Team Dynamics
Class Time
  • 8:30 p.m. - 4:30 p.m.
Register here →
Class Time
  • 9:00 a.m. - 11:00 a.m.
Register here →
Class Time
  • 1:00 p.m. - 3:00 p.m.
Register here →

Upon completion of this course, participants should be able to add enhancements to charts, use advanced graphics features, and use advanced animation features. Participants should also be able to insert and work with movies and sounds from files, create hyperlinks, and use PowerPoint’s custom slide show feature.

This course focuses on:

  • Designing an attractive PowerPoint presentation
  • Working with other Microsoft Office applications
  • Enhancing charts
  • Creating a custom slide show
  • Inserting movies and sounds from files
  • Using advanced animation features
  • Creating hyperlinks to other slides and other files
  • Inserting movies and sounds from files
  • Using advanced animation features
  • Creating hyperlinks to other slides and other files
  • Setting up a show to browse at a kiosk
  • Setting up a show to loop continuously
  • Naming objects

Class Time:

  • 8:30 p.m. - 4:30 p.m.

Register here →
This session will provide supervisors with the communication capabilities needed to lead organizations effectively. It focuses on managerial communication skills and concepts of emotional intelligence to enhance leadership performance. Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Participants will:

  • Meet the expectations and requirements of internal and external customers
  • Get first-hand customer information and use it for improvements in products and services
  • Act with customers in mind
  • Establish and maintain effective relationships with customers and gain their trust and respect
  • Show enthusiasm for job

The course is designed to expand the knowledge of the behavior factor of customer focus. A thorough understanding of the definition of internal/external customers and how to work with the customers in mind is the goal of the class.

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

November 2019 Class Schedule

Class Time
  • 9:00 a.m. - 10:00 a.m.
Register here →
Class Time
  • 1:00 p.m. - 2:00 p.m.
Register here →

Upon completion of this course participants will learn:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk.

Also, participants will learn:
  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments
  • The specific steps involved in conducting the unscheduled assessment
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →
Upon completion of this course, learners will be able to:
  • Pay closer attention to telephone detail
  • Work effectively with a wide variety of callers
  • Recognize that City of Houston employees are customers to each other
  • Recognize forbidden phrases and know how to avoid them
  • Apply good listening skills to determine customers’ needs
  • View complaints as an opportunity to identify problems and better serve customers
This course focuses on:
  • Answering promptly
  • Transferring calls
  • Providing customer service to internal callers
  • Handling irate callers
Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →

Upon completion of this course participants will:

  • Be able to set and evaluate SMART goals
  • Strategically plan for maximum productivity
  • Stay on top of to-do lists
  • Track projects and tasks like a pro
  • Use basic project management techniques
  • Create informative status reports Introductory paragraph followed by bullets referencing specific things to learn.
  • The importance of setting goals
  • The 3 Ps of goal setting
  • The smart way to set goals
  • Long and Short term planning
  • Prioritizing techniques
  • Steps to overcome procrastination
  • Basic Project Management techniques
  • Creating weekly status reports

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 1:30 p.m. - 3:30 p.m.
Register here →

Purpose
Have any of these situations ever happened to you? You’re tackling a problem only to realize it’s the same problem you previously “solved”. You feel overwhelmed when it’s time to make a decision because there are so many options from which to choose. You’ve come up with what you believe is a fantastic solution to a work-related issue only to have your boss tell you that your idea won’t actually solve the problem.

Learning Outcomes:
  • Think through situations both logically and creatively to arrive at sound conclusions and decisions
  • Develop creative attitudes and learn to see all problems have opportunities
  • Focus on the true problem
  • Establish appropriate criteria for making a decision
  • Brainstorm ideas that address the real goal
  • Test how sound your ideas are in relation to the goal and criteria
  • Evaluate your ideas objectively
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course, participants will be able to:

  • Identify their communication style
  • Learn effective communication techniques
  • Understand how they are perceived
  • Demonstrate the many issues of misunderstanding that can occur in a one-way communication
  • Apply good listening and questioning skills in the workplace
  • Increase the awareness of the impact of nonverbal communication
  • Provide feedback using a specific model

This course focuses on:

  • Improving communications with co-workers, peers, and supervisors.
  • Understanding the effects of perception on communication
  • Giving and receiving criticism, directions, and compliments
  • Listening actively for better understanding

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

Upon completion of this course participants will learn:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk.

Also, participants will learn:
  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments
  • The specific steps involved in conducting the unscheduled assessment
Class Time
  • 1:30 p.m. - 3:30 p.m.
Register here →

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concept of Emotional Intelligence has been around since at least the 1900’s, but is considered a new branch of psychology. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic has continued to gain momentum. The emotional intelligence skills you’ll learn during this workshop will help you gain the ability to more appropriately respond to the world around you and eliminate the stress and frustration that often comes from working with others

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

Upon completion of this course, participants will be able to do the following:

  • Have a better understanding of your own cultural competency.
  • Understand how your cultural competency impacts your daily interactions with others.
  • Learn ways to create a more diverse and inclusive environment in your workplace.
  • Be able to define and identify diversity, culture stereotypes, prejudice, discrimination, and inclusion in the workplace.
  • Better understand diversity as it relates to various populations: О Impaired/Disabled/ Handicapped О LGBTQ Learning Content Module I: Test Your Knowledge Day II: Module I: Discrimination Day I: Module II: Diversity Day II: Module II: Impaired/Disabled/Handicapped Day I: Module III: Culture Day II: Module III: LGBTQ Day I: Module IV: Stereotypes Day II: Module IV: Generations Day I: Module V: Prejudice Day II:Module V: Inclusion

Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this workshop, participants will be able to:

  • Recognize and display good leadership behaviors by defining the qualities and strengths of effective leaders while building trust and confidence with employee
  • Articulate the essential elements of leadership and the behaviors that negatively affect one’s ability
  • Examine the impact that effective leadership has on building teamwork, decision making and crisis management

Class Time:

  • 8:30 a.m. - 4:30 p.m.

Register here →

Upon completion of this course, participants should be able to work with long tables, perform a mail merge, create styles, and create different headers and footers in different sections. Participants should also be able to insert a table of contents and an index into a document. This course focuses on:

  • Making a row or rows of a multi-page table repeat at the top of each page
  • Preventing rows of a table from breaking across pages
  • Performing a mail merge
  • Creating a cover page
  • Creating different headers and footers in different sections
  • Inserting a table of contents into a document
  • Inserting an index into a document
  • Creating a form that can be filled in online
  • Using Fill-in fields

Class Time:

  • 8:30 a.m. - 4:30 p.m.

Register here →

This course focuses on understanding conflict and its effects on the organization, resolving conflicts as well as those of third parties, self-assessment in conflict situations, meeting practical needs by using communication and listening guidelines, and dealing with the emotional response of your employees.

Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

December 2019 Class Schedule

Each and every one of us serves customers whether we realize it or not. Maybe you are on the frontlines of the organization serving the people who use our services. Perhaps you are an accountant serving the employees by producing their paychecks and keeping the organization running. Or maybe you’re a supervisor, serving your staff. This course focuses on:

  • Define customer service
  • Identify who are customers
  • Recognize the customer service pitfalls
  • Develop outstanding customer service practices
  • Calming down angry customers

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 1:30 p.m. - 3:30 p.m.
Register here →

Upon completion of this course, you will be able to:

  • Identify your team member style
  • Define the team and team approach that works
  • Identify the stages of team development
  • Understand the characteristics of an effective team and apply to personal circumstances
  • Learn how planning impacts group results

This course focuses on:

  • Defining a team
  • Team approach in the work environment
  • Stages of team development
  • Characteristics of effective teams

Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course, employees will be able to do the following:

  • Identify prepositions
  • Recognize that the object of a preposition can never be the subject
  • Define pronouns
  • Identify and use singular and plural pronouns with the proper verbs
  • Use objective and subjective pronouns correctly
  • Use the correct word when writing and speaking

This course focuses on:
  • Distinguishing between the subject and the object of the preposition
  • Using the correct forms of pronouns
  • Selecting the correct word and word spelling
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk.

Also, participants will learn:
  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments
  • The specific steps involved in conducting the unscheduled assessment
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concept of Emotional Intelligence has been around since at least the 1900’s, but is considered a new branch of psychology. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic has continued to gain momentum. The emotional intelligence skills you’ll learn during this workshop will help you gain the ability to more appropriately respond to the world around you and eliminate the stress and frustration that often comes from working with others

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →
Purpose:

The purpose of this 2-day program is to provide individuals with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor

Learning Outcomes:
  • Become familiar with specific City of Houston policies and procedures
  • Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor
Content:
  • Leadership 101
  • Our Culture is Our C.O.M.P.A.S.S.
  • Houston Employee Assessment and Review (H.E.A.R.)
  • Employee Rights and Responsibilities
  • Conducting Interviews
  • Safety/Workers’ Compensation
  • Problem-Solving and Decision-Making
  • Leadership: Communicating and Not Talking
  • Through the Eyes of a Child: Diversity and Inclusion
  • Manage Your Emotions Before They Get Hijacked (Emotional Intelligence)
  • Team Dynamics
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 11:30 a.m.
Register here →

Upon completion of this course, participants should be able to identify their employees’ strengths, coach them in developing those strengths, and find the best fit for them within the organization.

This course focuses on:
  • Implementing a strengths-based approach to development •
  • Providing employees with the tools to assess their strengths
  • Conducting a positive development discussion
  • Identifying a variety of paths to development
  • Creating an effective individual development plan
Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →
Class Time
  • 9:00 a.m. - 10:00 a.m.
Register here →
Class Time
  • 1:00 p.m. - 2:00 p.m.
Register here →

Upon completion of this course participants will learn:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk.

Also, participants will learn:
  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments
  • The specific steps involved in conducting the unscheduled assessment
Class Time
  • 1:30 p.m. - 3:30 p.m.
Register here →

This course focuses on understanding conflict and its effects on the organization, resolving conflicts as well as those of third parties, self-assessment in conflict situations, meeting practical needs by using communication and listening guidelines, and dealing with the emotional response of your employees.

Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this class, participants should be able to use section breaks in a document, work with headers and footers, and create and format tables. Participants should also be able to use Word’s track changes feature to track changes they or others have made in a document.

  • Creating and using multiple sections
  • Creating and formatting headers and footers
  • Creating and formatting tables
  • Working with multiple columns
  • Using Word’s track changes feature
  • Inserting a preformatted cover page
  • Using the navigation pane

Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will:

  • Be able to set and evaluate SMART goals
  • Strategically plan for maximum productivity
  • Stay on top of to-do lists
  • Track projects and tasks like a pro
  • Use basic project management techniques
  • Create informative status reports Introductory paragraph followed by bullets referencing specific things to learn.
  • The importance of setting goals
  • The 3 Ps of goal setting
  • The smart way to set goals
  • Long and Short term planning
  • Prioritizing techniques
  • Steps to overcome procrastination
  • Basic Project Management techniques
  • Creating weekly status reports

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

Upon completion of this workshop, participants will be able to:

  • Recognize and display good leadership behaviors by defining the qualities and strengths of effective leaders while building trust and confidence with employee
  • Articulate the essential elements of leadership and the behaviors that negatively affect one’s ability
  • Examine the impact that effective leadership has on building teamwork, decision making and crisis management

Class Time:

  • 8:30 a.m. - 4:30 p.m.

Register here →

Upon completion of this course, participants will be able to:

  • Identify their communication style
  • Learn effective communication techniques
  • Understand how they are perceived
  • Demonstrate the many issues of misunderstanding that can occur in a one-way communication
  • Apply good listening and questioning skills in the workplace
  • Increase the awareness of the impact of nonverbal communication
  • Provide feedback using a specific model

This course focuses on:

  • Improving communications with co-workers, peers, and supervisors.
  • Understanding the effects of perception on communication
  • Giving and receiving criticism, directions, and compliments
  • Listening actively for better understanding

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

Upon completion of this course, participants should be able to work with long tables, perform a mail merge, create styles, and create different headers and footers in different sections. Participants should also be able to insert a table of contents and an index into a document. This course focuses on:

  • Making a row or rows of a multi-page table repeat at the top of each page
  • Preventing rows of a table from breaking across pages
  • Performing a mail merge
  • Creating a cover page
  • Creating different headers and footers in different sections
  • Inserting a table of contents into a document
  • Inserting an index into a document
  • Creating a form that can be filled in online
  • Using Fill-in fields

Class Time:

  • 8:30 a.m. - 4:30 p.m.

Register here →
After completing this course, you’ll know what, when, why, and how to delegate more effectively.

Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concept of Emotional Intelligence has been around since at least the 1900’s, but is considered a new branch of psychology. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic has continued to gain momentum. The emotional intelligence skills you’ll learn during this workshop will help you gain the ability to more appropriately respond to the world around you and eliminate the stress and frustration that often comes from working with others

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

January 2020 Class Schedule

Coming soon!



Updated: 10/30/2019

Contact Information: Learning and Development Center | 4501 Leeland Street | Houston, TX 77023 | Phone: 832-395-4900 | Fax: 832-395-4892 | Hours of Operation: Mon-Fri: 6:30 a.m. – 5 p.m.