Learning and Development Calendar

*To register for the learning courses, click on the corresponding date. Classes are subject to change. For accurate and updated information, please contact the LDC at 832-395-4900.

*If you are an external customers, please contact ldcrooms@houstontx.gov, or call us at 832-395-4900. If you are a City of Houston employee, please check with your departments TMS liaison on registration procedures.

August 2018 Class Schedule

Participants will:

  • Adapt to change and continuous self-improvement
  • Demonstrate tenacity and willingness to go the distance to get things done
  • Does not cut corners ethically
  • Earns trust and maintains confidences
  • Shows personal commitment

The course is designed to expand the knowledge of the behavior factor of interpersonal skills. A thorough understanding of the definition of interpersonal skills and how to use those interpersonal skills to relate to other people is the goal of the class

Class Time:

  • 8:30 a.m. to 12:30pm

Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time:

  • 9:30 a.m. - 11:30 a.m.

Register here →

Upon completion of this course, participants should be able to work with long tables, perform a mail merge, create styles, and create different headers and footers in different sections. Participants should also be able to insert a table of contents and an index into a document.

This class focuses on:
  • Making a row or rows of a multi-page table repeat at the top of each page
  • Preventing rows of a table from breaking across pages
  • Performing a mail merge
  • Creating a cover page
  • Creating different headers and footers in different sections
  • Inserting a table of contents into a document
  • Inserting an index into a document
  • Creating a form that can be filled in online
  • Using Fill-in fields
Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →
Class Time
  • 9:00 a.m. to 11:00 a.m.
Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Participants will:

  • Produce an acceptable quantity of work that indicates efficient use of time.
  • Control time spent on personal telephone calls and conversations with other workers, and time spent away from work area.

The course is designed to expand the knowledge of the behavior factor of utilization of time. A thorough understanding of the definition of time management and how to use make the best and most productive use of time is the goal of the class. Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →

Upon completion of this course, employees will be able to do the following:

  • Apply correct capitalization for proper nouns, geographic regions, titles, and listed items
  • Use commas and semicolons correctly in a series, parenthetical phrases, complex sentences, compound sentences, and dates
  • Write compound numbers and compound adjectives correctly

This course focuses on:

  • Using correct capitalization
  • Applying commas and semicolons correctly
  • Using hyphens

Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 2:00 p.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time:

  • 2:00 p.m. - 4:00 p.m.

Register here →

September 2018 Class Schedule

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 2:00 p.m. - 4:30 p.m.
Register here →
In this course participants will:
  • Accept change readily, both in job responsibilities as well as in the work environment
  • Maintain effectiveness when experiencing changes in work assignments, processes, or conditions
  • Seek to understand changes and approaches change positively
  • Adjust behavior to deal effectively with changes in the work environment
  • The course is designed to expand the knowledge of the behavior factor of adaptability. A thorough understanding of the definition of change and how to respond to changes in the workplace is the goal of the class.
Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →
In this course participants will:
  • Accept change readily, both in job responsibilities as well as in the work environment
  • Maintain effectiveness when experiencing changes in work assignments, processes, or conditions
  • Seek to understand changes and approaches change positively
  • Adjust behavior to deal effectively with changes in the work environment
  • The course is designed to expand the knowledge of the behavior factor of adaptability. A thorough understanding of the definition of change and how to respond to changes in the workplace is the goal of the class.
Class Time
  • 9:30 a.m. - 11:30 a.m.
Register here →
Make Microsoft Office work better for you by:
  • Identifying the parts of a keyboard
  • Using the mouse correctly
  • Seek to understand changes and approaches change positively
  • Using the File tab
  • Identifying and working with the ribbons
  • Creating, saving, and editing a document
  • Using the Quick Access toolbar
  • Creating and editing an Excel workbook
  • Creating a simple PowerPoint presentation with a picture
This course focuses on:
  • The basics of the computer
  • The basics of Microsoft Word, Excel, Outlook, and PowerPoint
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time
  • 2:00 p.m. to 4:00 p.m.
Register here →
Participants will:
  • Cope with problem situations of varying degrees of complexity or challenge.
  • Evaluate and/or analyze information and provide interpretation in a timely manner.
The course is designed to expand the knowledge of the behavior factor of problem solving. A thorough understanding of the definition of problem solving and how to solve problems in the workplace is the goal of the class. Class Time
  • 8:30 p.m. - 12:30 p.m.
Register here →
Purpose:

The purpose of this 2-day program is to provide individuals with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor

Learning Outcomes:
  • Become familiar with specific City of Houston policies and procedures
  • Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor
Content:
  • Leadership 101
  • Our Culture is Our C.O.M.P.A.S.S.
  • Houston Employee Assessment and Review (H.E.A.R.)
  • Employee Rights and Responsibilities
  • Conducting Interviews
  • Safety/Workers’ Compensation
  • Problem-Solving and Decision-Making
  • Leadership: Communicating and Not Talking
  • Through the Eyes of a Child: Diversity and Inclusion
  • Manage Your Emotions Before They Get Hijacked (Emotional Intelligence)
  • Team Dynamics
Class Time
  • 8:30 p.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →

Upon completion of this course, participants should be able to send and receive email messages, send and open attachments, and use various inbox features. Participants will also create and schedule appointments, send meeting requests, add contacts, and create tasks.

This class focuses on:
  • Sending, receiving, and forwarding email messages
  • Working with attachments
  • Requesting a read receipt
  • Setting up out of office reply
  • Scheduling and editing appointments
  • Creating and responding to meeting requests
  • Adding contacts
  • Adding tasks and recurring tasks
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 2:00 p.m. - 4:30 p.m.
Register here →

Make Excel work better for you by:

  • Restricting cell entries
  • Performing a function to look up data
  • Creating and modifying PivotTables and PivotCharts
  • Linking worksheets and workbooks
  • Grouping, outlining and automatically subtotaling data
  • Protecting, sharing and tracking changes in a workbook and worksheet

This course focuses on:

  • Limiting cell entries
  • Performing a look up function
  • Using PivotTables and PivotCharts to analyze data
  • Tracking and protecting worksheets and workbooks

Class Time:

  • 8:30 a.m. - 4:30 p.m.

Register here →
Participants will:
  • Collaborate with others to achieve results
  • Work well with fellow employees in a cooperative and team-oriented manner
  • Place higher priority on team/organizational goals than on own goals
  • Motivate fellow employees
  • Take responsibility and initiative and lead by example
  • Serve as project or team leader if called upon
The course is designed to expand the knowledge of the behavior factor of team work. A thorough understanding of the definition of team work and how to effectively work and contribute as a member of a team is the goal of the class. Class Time
  • 8:30 p.m. - 12:30 p.m.
Register here →
Each and every one of us serves customers whether we realize it or not. Maybe you are on the frontlines of the organization serving the people who use our services. Perhaps you are an accountant serving the employees by producing their paychecks and keeping the organization running. Or maybe you’re a supervisor, serving your staff.
  • Define customer service
  • Identify who are customers
  • Recognize the customer service pitfalls
  • Develop outstanding customer service practices
  • Calm down angry customers
Class Time
  • 8:30 p.m. - 12:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time
  • 9:30 a.m. to 11:30 a.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time:

  • 2:00 p.m. - 4:00 p.m.

Register here →

Participants will:

  • Make timely and sound recommendations that withstand examination
  • Gather and interpret relevant information prior to making decisions
  • Formulate realistic and successful solutions.
The course is designed to expand the knowledge of the behavior factor of team work. A thorough understanding of the definition of team work and how to effectively work and contribute as a member of a team is the goal of the class.

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

October 2018 Class Schedule

Purpose:

The purpose of this 2-day program is to provide individuals with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor

Learning Outcomes:
  • Become familiar with specific City of Houston policies and procedures
  • Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor
Content:
  • Leadership 101
  • Our Culture is Our C.O.M.P.A.S.S.
  • Houston Employee Assessment and Review (H.E.A.R.)
  • Employee Rights and Responsibilities
  • Conducting Interviews
  • Safety/Workers’ Compensation
  • Problem-Solving and Decision-Making
  • Leadership: Communicating and Not Talking
  • Through the Eyes of a Child: Diversity and Inclusion
  • Manage Your Emotions Before They Get Hijacked (Emotional Intelligence)
  • Team Dynamics
Class Time
  • 8:30 p.m. - 4:30 p.m.
Register here →

Learn to become comfortable using Excel by:

  • Opening, modifying, and saving files
  • Creating a new workbook
  • Entering basic formulas
  • Entering common functions
  • Adjusting font and number formatting
  • Preparing the file for printing
  • Uploading it to the Office 365 Portal

This course focuses on:

  • Creating and formatting workbooks
  • Entering basic formulas and functions
  • Working with page layout for printing

Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time:

  • 9:30 a.m. - 11:30 a.m.

Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time:

  • 2:00 p.m. - 4:00 p.m.

Register here →

Upon completion of this course, participants will be able to organize a presentation, work with text, and use graphics. Participants will also be able to create speaker notes, work with transitions and animations, apply a design, and create a background.

This course focuses on:

  • Creating a new presentation
  • Editing text and working with placeholders
  • Inserting and modifying AutoShapes
  • Inserting and modifying a picture
  • Creating a table
  • Setting transitions and animations
  • Adding and modifying a design
  • Creating a background
  • Uploading a file to OneDrive

Class Time:

  • 8:30 a.m. - 4:30 p.m.

Register here →

Learn to be more efficient with Excel by:

  • Entering more complex formulas
  • Using Conditional Formatting
  • Sorting and filtering data
  • Creating and modifying charts
  • Creating a custom number format

This class focuses on:

  • Working with more complex formulas and functions
  • Using Conditional Formatting
  • Sorting and filtering data
  • Creating and modifying charts

Class Time:

  • 8:30 a.m. - 4:30 p.m.

Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →

Upon completion of this course participants will learn:

  • How to plan for a job interview
  • Key questions to ask in the interview
  • Legal implications of certain questions
  • How to develop final interview questions
  • How to conduct the interview
  • How to review the candidates with metrics for the final selection

Class Time:

  • 8:30 a.m. - 4:30 p.m.

Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 2:00 p.m. - 4:30 p.m.
Register here →

Upon completion of this course, participants should be able to link and embed files from other MS Office applications, insert a picture from a file, and align and distribute shapes. Participants should also be able to insert a picture from a file, work with sounds and movies, and navigate easily during a PowerPoint show.

This course focuses on:

  • Linking and embedding objects from Word and Excel
  • Aligning and distributing shapes
  • Inserting a picture from a file
  • Inserting sounds and movies
  • Navigating easily during a PowerPoint show
  • Adding timings to your presentation

Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Make Excel work better for you by:

  • Restricting cell entries
  • Performing a function to look up data
  • Creating and modifying PivotTables and PivotCharts
  • Linking worksheets and workbooks
  • Grouping, outlining and automatically subtotaling data
  • Protecting, sharing and tracking changes in a workbook and worksheet

This course focuses on:

  • Limiting cell entries
  • Performing a look up function
  • Using PivotTables and PivotCharts to analyze data
  • Tracking and protecting worksheets and workbooks

Class Time:

  • 8:30 a.m. - 4:30 p.m.

Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time:

  • 9:30 a.m. - 11:30 a.m.

Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time:

  • 2:00 p.m. - 4:00 p.m.

Register here →

Upon completion of this course, participants should be able to add enhancements to charts, use advanced graphics features, and use advanced animation features. Participants should also be able to insert and work with movies and sounds from files, create hyperlinks, and use PowerPoint’s custom slide show feature.

This course focuses on:

  • Designing an attractive PowerPoint presentation
  • Working with other Microsoft Office applications
  • Enhancing charts
  • Creating a custom slide show
  • Inserting movies and sounds from files
  • Using advanced animation features
  • Creating hyperlinks to other slides and other files
  • Inserting movies and sounds from files
  • Using advanced animation features
  • Creating hyperlinks to other slides and other files
  • Setting up a show to browse at a kiosk
  • Setting up a show to loop continuously
  • Naming objects

Class Time:

  • 8:30 p.m. - 4:30 p.m.

Register here →

Upon completion of this course, participants should be able to organize their work and time and deal with unexpected problems.

This course focuses on:

  • Organizing your work
  • Prioritizing your tasks
  • Avoiding procrastination
  • Delegating effectively

Class Time:

  • 8:30 p.m. - 12:30 p.m.

Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →

Upon completion of this course, participants should be able to create a Pivot Table, change a field name in a Pivot Table, add fields to a Pivot Table, change the calculation type, automatically expand a Pivot Table, and change the field order. In addition to Pivot Tables, participants will be able to create and work with a Pivot Chart. They will also be able to use the Formula Auditing feature, separate text from one column into two columns, and use the Remove Duplicates feature.

This course focuses on:
  • Creating and modifying Pivot Tables
  • Creating Pivot Charts
  • Using the Formula Auditing tools
  • Using the Remove Duplicates Features
Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →


End of Course Evaluation



Updated: 8/16/2018

Contact Information: Learning and Development Center | 4501 Leeland Street | Houston, TX 77023 | Phone: 832-395-4900 | Fax: 832-395-4892 | Hours of Operation: Mon-Fri: 6:30 a.m. – 5 p.m.