Learning and Development Calendar

*To register for the learning courses, click on the corresponding date. Classes are subject to change. For accurate and updated information, please contact the LDC at 832-395-4900.


February 2018 Class Schedule

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments
  • The specific steps involved in conducting the unscheduled assessment

Class Time:

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments
  • The specific steps involved in conducting the unscheduled assessment

Class Time:

Learn to become comfortable using Excel by:

  • Opening, modifying, and saving files
  • Creating a new workbook
  • Entering basic formulas
  • Adjusting font and number formatting
  • Preparing the file for printing
  • Uploading it to the Office 365 Portal

This course focuses on:

  • Creating and formatting workbooks
  • Entering basic formulas and functions
  • Working with page layout for printing

Class Time:

Upon completion of this course, participants should be able to send and receive email messages, send and open attachments, and use various inbox features. Participants will also create and schedule appointments, send meeting requests, add contacts, and create tasks.

This course focuses on:

  • Sending, receiving, and forwarding email messages
  • Working with attachments
  • Requesting a read receipt
  • Setting up out of office reply
  • Scheduling and editing appointments
  • Creating and responding to meeting requests
  • Adding contacts
  • Adding tasks and recurring tasks

Class Time:


March 2018 Class Schedule

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:

  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected

Class Time:

Learning Outcomes:

  • Become familiar with specific City of Houston policies and procedures
  • Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor

Purpose:

  • The purpose of this program is to provide new supervisors with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor.

Class Time:

Upon completion of this course, participants will be able to organize a presentation, work with text, and use graphics. Participants will also be able to create speaker notes, work with transitions and animations, apply a design, and create a background. This course focuses on:

  • Creating a new presentation
  • Editing text and working with placeholders
  • Inserting and modifying AutoShapes
  • Inserting and modifying a picture
  • Creating a table
  • Adding speaker notes to a presentation
  • Setting transitions and animations
  • Adding and modifying a design
  • Creating a background
  • Uploading a file to OneDrive

Class Time:

Learning Outcomes:

  • Become familiar with specific City of Houston policies and procedures
  • Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor

Purpose:

  • The purpose of this program is to provide new supervisors with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor.

Class Time:

Upon completion of this course, participants should be able to organize their work and time and deal with unexpected problems.

This course focuses on:

  • Organizing your work
  • Prioritizing your tasks
  • Delegating effectively

Class Time:

Purpose:

  • The purpose of this course is to teach employees how to improve and practice effective communication in the workplace by sharpening their verbal, and non-verbal communication skills, and understand the difference between actively listening and hearing.

Learning Outcomes:

  • Be able to recall the parts and forms of communication.
  • Be able to demonstrate actively listening and responding techniques.
  • Be able to distinguish between effective and ineffective communication.

Class Time:

Learn to become comfortable using Excel by:

  • Opening, modifying, and saving files
  • Creating a new workbook
  • Entering basic formulas
  • Adjusting font and number formatting
  • Preparing the file for printing
  • Uploading it to the Office 365 Portal

This course focuses on:

  • Creating and formatting workbooks
  • Entering basic formulas and functions
  • Working with page layout for printing

Class Time:

  • 8:30 a.m. - 4:30 p.m.

Register here →
Upon completion of this course participants will know:
  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments
  • Creating, saving, and editing a document
  • Using the Quick Access toolbar
  • Creating and editing an Excel workbook
  • Creating a simple PowerPoint presentation with a picture

Class Time
  • 2:00 p.m. to 4:00 p.m.
Register here →

The course is designed to expand the knowledge of the behavior factor of team work. A thorough understanding of the definition of team work and how to effectively work and contribute as a member of a team is the goal of the class

Participants will:

  • Collaborate with others to achieve results
  • Work well with fellow employees in a cooperative and team-oriented manner
  • Place higher priority on team/organizational goals than on own goals
  • Motivate fellow employees
  • Take responsibility and initiative and lead by example
  • Serve as project or team leader if called upon

Class Time
  • 8:30 a.m. to 12:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments
  • Creating, saving, and editing a document
  • Using the Quick Access toolbar
  • Creating and editing an Excel workbook
  • Creating a simple PowerPoint presentation with a picture

Class Time
  • 9:30 a.m. to 11:30 a.m.
Register here →

Upon completion of this course, participants should be able to use special features for messages and manage the Inbox. Participants will also learn how to use advanced calendar features, create distribution lists, assign tasks, and much more.

This course focuses on:

  • Using voting buttons in a mail message
  • Managing the Inbox
  • Customizing the calendar
  • Delegating the calendar
  • Creating a distribution list
  • Assigning tasks
  • Moving messages to the calendar folder
  • Moving messages to the tasks folder
  • Customizing Outlook

Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →

Upon completion of this course, participants should be able to link and embed files from other MS Office applications, insert a picture from a file, and align and distribute shapes. Participants should also be able to insert a picture from a file, work with sounds and movies, and navigate easily during a PowerPoint show.

This course focuses on:

  • Linking and embedding objects from Word and Excel
  • Aligning and distributing shapes
  • Inserting a picture from a file
  • Inserting sounds and movies
  • Inserting sounds and movies
  • Navigating easily during a PowerPoint show
  • Adding timings to your presentation

Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • How to plan for a job interview
  • Key questions to ask in the interview
  • Legal implications of certain questions
  • How to develop final interview questions
  • How to conduct the interview
  • How to review the candidates with metrics for the final selection

The focus of this course is to discuss and explain how to:

  • Devise an effective job interview strategy
  • Identify the various types of interviews
  • Legal implications of certain questions
  • Recognize the appropriate questions to ask
  • Avoid legal pitfalls
  • Develop good questions
  • Conduct successful interviews

Class Time
  • 8:30 a.m. to 4:30 p.m.
Micro-learning
  • Click here to view a micro-learning video of the Effective Career Planning class.
Register here →
Learning Objectives:
  • Identify and understand basic rules for writing
  • Learn the various reasons to communicate in writing
  • Understand the different business documents such as memos, agendas, reports, and letters
  • Know when to draft which type of document
  • Discover the importance of proofreading and editing documents
  • Compose emails using proper etiquette

Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 2:00 p.m. - 4:30 p.m.
Register here →

Learn to be more efficient with Excel by:

  • Entering more complex formulas
  • Using Conditional Formatting
  • Sorting and filtering data
  • Creating and modifying charts
  • Creating a custom number format

This class focuses on:

  • Working with more complex formulas and functions
  • Using Conditional Formatting
  • Sorting and filtering data
  • Creating and modifying charts

Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →

Upon completion of this course, participants will be able to do the following:

  • Identify prepositions
  • Recognize that the object of a preposition can never be the subject
  • Define pronouns
  • Identify and use singular and plural pronouns with the proper verbs
  • Use objective and subjective pronouns correctly
  • Use the correct word when writing and speaking

This course focuses on:

  • Identifying prepositions
  • Distinguishing between the subject and the object of the preposition
  • Using the correct forms of pronouns
  • Selecting the correct word and word spelling

Class Time

  • 8:30 a.m. to 4:30 p.m.

Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course, participants will be able to do the following:

  • Identify prepositions
  • Recognize that the object of a preposition can never be the subject
  • Define pronouns
  • Identify and use singular and plural pronouns with the proper verbs
  • Use objective and subjective pronouns correctly
  • Use the correct word when writing and speaking

This course focuses on:
  • Identifying prepositions
  • Distinguishing between the subject and the object of the preposition
  • Using the correct forms of pronounse
  • Selecting the correct word and word spelling
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Purpose:

  • The purpose of this class is to show the correlation between emotional intelligence and professional success.

Learning Outcomes:

  • Define emotional intelligence and explain why it is necessary for professional success
  • Recall the four components of emotional intelligence
  • Recognize high or low emotional intelligence in others
  • Know your individual emotional intelligence scores, based on the in-classroom assessment

Class Time
  • 8:30 a.m. to 12:30 p.m.
Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

This course focuses on:

  • Limiting cell entries
  • Performing a look up function
  • Using PivotTables and PivotCharts to analyze data
  • Tracking and protecting worksheets and workbooks

Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments
  • The specific steps involved in conducting the unscheduled assessment

Class Time
  • 9:30 a.m. to 11:30 a.m.
Register here →

The course is designed to expand the knowledge of the behavior factor of team work. A thorough understanding of the definition of team work and how to effectively work and contribute as a member of a team is the goal of the class.

Participants will:

  • Make timely and sound recommendations that withstand examination
  • Gather and interpret relevant information prior to making decisions
  • Formulate realistic and successful solutions.

Class Time
  • 8:30 a.m. to 12:30 p.m.
Register here →

Learn to become comfortable using Excel by:

  • Opening, modifying, and saving files
  • Creating a new workbook
  • Entering basic formulas
  • Entering common functions
  • Adjusting font and number formatting
  • Preparing the file for printing
  • Uploading it to the Office 365 Portal

This course focuses on:

  • Creating and formatting workbooks
  • Entering basic formulas and functions
  • Working with page layout for printing

Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →
Upon completion of this course participants will know:
  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments
  • The specific steps involved in conducting the unscheduled assessment

Class Time
  • 2:00 p.m. to 4:00 p.m.
Register here →

Upon completion of this class, participants should be able to identify the parts of the Word window, create, save, and reopen Word documents, modify documents by editing text, apply different formatting techniques, create labels and envelopes.

This class focuses on:
  • Creating a document
  • Navigating within a document
  • Using the cut, copy, and paste features
  • Working with paragraph formatting
  • Applying bullets and numbering
  • Changing the page orientation, the margins, and the vertical alignment
  • Using the Find and Replace features
  • Access and work with a file in the Office 365 portal
Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →

Upon completion of this course, participants should be able to create a Pivot Table, change a field name in a Pivot Table, add fields to a Pivot Table, change the calculation type, automatically expand a Pivot Table, and change the field order. In addition to Pivot Tables, participants will be able to create and work with a Pivot Chart. They will also be able to use the Formula Auditing feature, separate text from one column into two columns, and use the Goal Seek feature.

This course focuses on:
  • Creating and modifying Pivot Tables
  • Creating Pivot Charts
  • Using the Formula Auditing tools
  • Using the Goal Seek feature
Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →

Upon completion of this course, participants should be able to understand their roles in keeping the workplace efficient and pleasant and be able to find the root causes of conflict.

This course focuses on:

  • Defining civility in the work place
  • Applying workplace etiquette
  • Diagnosing the causes of difficult behavior
  • Communicating effectively

Class Time
  • 8:30 a.m. to 12:30 p.m.
Register here →

April 2018 Class Schedule

Learning Outcomes:

  • Become familiar with specific City of Houston policies and procedures
  • Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor

Purpose:

  • The purpose of this program is to provide new supervisors with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor.

Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →

Upon completion of this course, participants will be able to organize a presentation, work with text, and use graphics. Participants will also be able to create speaker notes, work with transitions and animations, apply a design, and create a background. This course focuses on:

  • Creating a new presentation
  • Editing text and working with placeholders
  • Inserting and modifying AutoShapes
  • Inserting and modifying a picture
  • Creating a table
  • Adding speaker notes to a presentation
  • Setting transitions and animations
  • Adding and modifying a design
  • Creating a background
  • Uploading a file to OneDrive
Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →
Purpose:
  • The purpose of this course is to teach employees how to improve and practice effective communication in the workplace by sharpening their verbal, and non-verbal communication skills, and understand the difference between actively listening and hearing.

Learning Outcomes:

  • Be able to recall the parts and forms of communication.
  • Be able to demonstrate actively listening and responding techniques.
  • Be able to distinguish between effective and ineffective communication.

Class Time
  • 8:30 a.m. to 12:30 p.m.
Register here →
This course focuses on:
  • Defining customer service
  • Identifing who are customers
  • Recognizing the customer service pitfalls
  • Developing outstanding customer service practices
  • Calming down angry customers
Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →

This course focuses on:

  • Linking and embedding objects from Word and Excel
  • Aligning and distributing shapes
  • Inserting a picture from a file
  • Inserting sounds and movies
  • Navigating easily during a PowerPoint show
  • Adding timings to your presentation

Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →

Upon completion of this course, participants will:

  • Better understand how diversity impacts their daily interactions with others
  • Increase their knowledge and level of appreciation of diversity and inclusion in the workplace
  • Be able to identify, acknowledge, and respect the characteristics of self and others.

Class Time
  • 8:30 a.m. to 12:30 p.m.
Register here →

Upon completion of this course, participants will be able to do the following:

  • Apply correct capitalization for proper nouns, geographic regions, titles, and listed items
  • Use commas and semicolons correctly in a series, parenthetical phrases, complex sentences, compound sentences, and dates

Write compound numbers and compound adjectives correctly This course focuses on:

  • Using correct capitalization
  • Applying commas and semicolons correctly
  • Using hyphens

Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Learn to become comfortable using Excel by:

  • Opening, modifying, and saving files
  • Creating a new workbook
  • Entering basic formulas
  • Entering common functions
  • Adjusting font and number formatting
  • Preparing the file for printing
  • Uploading it to the Office 365 Portal

This course focuses on:

  • Creating and formatting workbooks
  • Entering basic formulas and functions
  • Working with page layout for printing

Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →

Upon completion of this class, participants should be able to identify the parts of the Word window, create, save, and reopen Word documents, modify documents by editing text, apply different formatting techniques, create labels and envelopes.

This class focuses on:
  • Creating a document
  • Navigating within a document
  • Using the cut, copy, and paste features
  • Working with paragraph formatting
  • Applying bullets and numbering
  • Changing the page orientation, the margins, and the vertical alignment
  • Using the Find and Replace features
  • Access and work with a file in the Office 365 portal
Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →
Participants will:
  • Meet the expectations and requirements of internal and external customers
  • Get first-hand customer information and use it for improvements in products and services
  • Act with customers in mind • Establish and maintain effective relationships with customers and gain their trust and respect
  • Show enthusiasm for job
The course is designed to expand the knowledge of the behavior factor of customer focus. A thorough understanding of the definition of internal/external customers and how to work with the customers in mind is the goal of the class Class Time
  • 8:30 a.m. to 12:30 p.m.
Register here →

Learn to be more efficient with Excel by:

  • Entering more complex formulas
  • Using Conditional Formatting
  • Sorting and filtering data
  • Creating and modifying charts
  • Creating a custom number format

This class focuses on:

  • Working with more complex formulas and functions
  • Using Conditional Formatting
  • li>Sorting and filtering data
  • Creating and modifying charts
  • Creating a custom number format

Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →

This course focuses on:

  • Making a row or rows of a multi-page table repeat at the top of each page
  • Preventing rows of a table from breaking across pages
  • Performing a mail merge
  • Creating a cover page
  • Creating different headers and footers in different sections
  • Inserting a table of contents into a document
  • Inserting an index into a document
  • Creating a form that can be filled in online
  • Using Fill-in fields

Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →
The course is designed to expand the knowledge of the behavior factor of diversity commitment. A thorough understanding of the definition of diversity and how to work within a diverse and ever changing environment is the goal of the class. Participants will:
  • Recognize actions and behaviors that contribute to creating and managing a diverse workforce
Class Time
  • 8:30 a.m. to 12:30 p.m.
Register here →



Updated: 2/22/2018

End of Course Evaluation

Contact Information: Learning and Development Center | 4501 Leeland Street | Houston, TX 77023 | Phone: 832-395-4900 | Fax: 832-395-4892 | Hours of Operation: Mon-Fri: 6:30 a.m. – 5 p.m.