Learning and Development Calendar of Classes

*Instructions: To learn more about a particular course, please click on the corresponding title and date. The menu will expand to display more information about the course and show a registration link. Classes are subject to change.

**Please contact the LDC at 832-395-4900 if you have any questions.

*External customers (non-city of Houston employees), please contact ldcrooms@houstontx.gov, or call us at 832-395-4900 for information regarding the registration process and/or room reservations.

*City of Houston employees, please check with your department's TMS liaison on the registration procedures.

February 2020 Class Schedule

Purpose:

The purpose of this 2-day program is to provide individuals with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor.

Learning Outcomes:
  • Become familiar with specific City of Houston policies and procedures
  • Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor
Content:
  • Leadership 101
  • Our Culture is Our C.O.M.P.A.S.S.
  • Houston Employee Assessment and Review (H.E.A.R.)
  • Employee Rights and Responsibilities
  • Conducting Interviews
  • Safety/Workers’ Compensation
  • Problem-Solving and Decision-Making
  • Leadership: Communicating and Not Talking
  • Through the Eyes of a Child: Diversity and Inclusion
  • Manage Your Emotions Before They Get Hijacked (Emotional Intelligence)
  • Team Dynamics
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concept of Emotional Intelligence has been around since at least the 1900’s, but is considered a new branch of psychology. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic has continued to gain momentum. The emotional intelligence skills you’ll learn during this workshop will help you gain the ability to more appropriately respond to the world around you and eliminate the stress and frustration that often comes from working with others

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →
After completing this course, you’ll know what, when, why, and how to delegate more effectively.
Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

Participants will:

  • Accept change readily, both in job responsibilities as well as in the work environment
  • Maintain effectiveness when experiencing changes in work assignments, processes, or conditions
  • Seek to understand changes and approaches change positively
  • Adjust behavior to deal effectively with changes in the work environment

The course is designed to expand the knowledge of the behavior factor of adaptability. A thorough understanding of the definition of change and how to respond to changes in the workplace is the goal of the class.

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

Upon completion of this course participants will learn:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk.

Also, participants will learn:
  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments
  • The specific steps involved in conducting the unscheduled assessment
Class Time
  • 1:30 p.m. - 3:30 p.m.
Register here →

Decisions often need be made quickly, effectively and without doubt. It’s increasingly important for employees to succeed by thinking critically. Executives repeatedly highlight critical thinking skills as a desirable trait in new and current employees.

    This course will enable you to learn the components of critical thinking and avoid blocks to critical thinking. As a result, you'll be able to think more creatively and independently, make better decisions by problem solving systematically, identify the value of ideas and reach well-reasoned conclusions. The learner will:
  • Define critical thinking
  • Identify and adopt the characteristics of critical thinking
  • Recognize and avoid critical thinking mistakes
  • Identify assumptions
  • Distinguish between fact and opinion
  • Implement the critical thinking process in business situations

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

The best leaders excel at communicating with their employees. Employees can excel at communicating as well by learning to utilize certain key words and phrases that leaders use will assist employees in communicating with each other.

    Clearly, the best-of-the-best organizations excel at communicating with their employees. But how do you know which messages are most important for leaders to communicate? There are a multitude of specific messages to communicate but they can be organized into four general categories:
  • "I have a vision for the organization."
  • "I have the skills to carry out that vision."
  • "I know and care about you."
  • "I want to help you."
  • The learner will:
  • Develop ways to demonstrate accountability and insist on it in others
  • Identify key communication phrases that express organization's vision
  • Establish communication phrases that reinforce relationships
  • Demonstrate the ability to deliver constructive criticism effectively

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

Upon completion of this course, participants will be able to do the following:

  • Have a better understanding of your own cultural competency.
  • Understand how your cultural competency impacts your daily interactions with others.
  • Learn ways to create a more diverse and inclusive environment in your workplace.
  • Be able to define and identify diversity, culture stereotypes, prejudice, discrimination, and inclusion in the workplace.
  • Better understand diversity as it relates to various populations: О Impaired/Disabled/ Handicapped О LGBTQ Learning Content Module I: Test Your Knowledge Day II: Module I: Discrimination Day I: Module II: Diversity Day II: Module II: Impaired/Disabled/Handicapped Day I: Module III: Culture Day II: Module III: LGBTQ Day I: Module IV: Stereotypes Day II: Module IV: Generations Day I: Module V: Prejudice Day II:Module V: Inclusion

Class Time
  • 8:00 a.m. - 12:00 p.m.
Register here →
This course focuses on the invaluable traits of an effective coach, the creation of a powerful action plan, and providing innovative leadership for successful outcomes; proven modeling tips and considerations vital to successfully demonstrating a task or behavior to the individual and team using organizational standards; and creating rising stars in your organization by developing a mentoring program dedicated to the development of individuals for future professional growth and assignments. Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

Highly engaged employees are emotionally committed to their organization’s goals and use discretionary effort to go the extra mile on behalf of their organization. Keeping employees engaged reduces the amount of employees who seek employment elsewhere.

    What do employees who are not highly engaged do? They might look for work elsewhere - or perhaps even worse, stay and do the bare minimum to remain employed. There are many studies that investigate why good employees leave their jobs. These studies have consistently discovered the following reasons for employee departure:

  • Lack of meaningful work
  • Lack of trust and respect
  • Lack of support from direct supervisors and management
  • Lack of appreciation
  • Constantly shifting priorities and reorganization
  • Feeling ignored or micromanaged
  • The learner will:
  • Identify each employee's strengths and how to leverage them in the workplace
  • Identify behaviors managers can exhibit and activities they can initiate to show they care
  • Identify common obstacles to engagement as well as the techniques for reducing and overcoming them
  • Practice principles and stratefies of effective communication

Class Time:

  • 12:00 p.m. - 4:00 p.m.

Register here →

Listening is the cornerstone of communication. Effective listening makes the person speaking feel valued, prevents miscommunication, and more. But listening goes beyond just hearing. Listening involves a high level of observation, empathy, and analysis.

    This course will help you improve your listening skills by helping you discern hidden messages, kick distracted tendencies, listen in emotional situations or groups, and increase information flow to enhance productivity. As a result, you will receive messages clearly, build rapport with colleagues, avoid mistakes as a result of miscommunication, and create a more positive work environment. The learner will:
  • Describe the importance of listening
  • Identify barriers to listening well
  • Employ the steps of active listening
  • Analyze hidden messages by comparing body language and words

Class Time:

  • 1:00 p.m. - 4:00 p.m.

Register here →

Upon completion of this course, participants will be able to:

  • Identify their communication style
  • Learn effective communication techniques
  • Understand how they are perceived
  • Demonstrate the many issues of misunderstanding that can occur in a one-way communication
  • Apply good listening and questioning skills in the workplace
  • Increase the awareness of the impact of nonverbal communication
  • Provide feedback using a specific model

This course focuses on:

  • Improving communications with co-workers, peers, and supervisors.
  • Understanding the effects of perception on communication
  • Giving and receiving criticism, directions, and compliments
  • Listening actively for better understanding

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

Each and every one of us serves customers whether we realize it or not. Maybe you are on the frontlines of the organization serving the people who use our services. Perhaps you are an accountant serving the employees by producing their paychecks and keeping the organization running. Or maybe you’re a supervisor, serving your staff. This course focuses on:

  • Define customer service
  • Identify who are customers
  • Recognize the customer service pitfalls
  • Develop outstanding customer service practices
  • Calming down angry customers

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →
Participants will:
  • Cope with problem situations of varying degrees of complexity or challenge.
  • Evaluate and/or analyze information and provide interpretation in a timely manner.
The course is designed to expand the knowledge of the behavior factor of problem solving. A thorough understanding of the definition of problem solving and how to solve problems in the workplace is the goal of the class. Class Time
  • 8:00 a.m. - 12:00 p.m.
Register here →

Keeping employees motivated and challenged is a complex task that depends on continual communication with employees and understanding of their strengths and weaknesses. When procrastination, lack of enthusiasm, and refusal to take initiative creep into performance, it is time to find strategies to motivate

It is critical for leaders to understand the needs of their employees and find intrinsic methods of motivating. This course is designed to teach you how to tailor your leadership and communication style to better suit the needs of your employees. As a result, you will be able to create a shared vision for your organization, build group identity, create a culture of ownership, and establish a more collaborative, inspiring work environment.
The learner will:
  • Identify major factors that affect motivation
  • Apply dialog and listening skills that model community, influence, and openness
  • Discuss inhibitors to fostering group commitment and passion
  • Develop a four-step process designed to help groups learn from mistakes
  • Encourage group initiative-taking
  • Identify and apply stratefies for dealing with outside pressures that negatively affect motivation
  • Identify and apply stratefies for dealing with systems and policies that negatively affect group esteem
  • Apply your leadership style to various employees' motivational preferences

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

This course focuses on what creates change, organizational responses to change, dealing with the actions to change, and communicating change.

Class Time
  • 8:00 0.m. - 4:00 p.m.
Register here →

Upon completion of this course, you will be able to:

  • Identify your team member style
  • Define the team and team approach that works
  • Identify the stages of team development
  • Understand the characteristics of an effective team and apply to personal circumstances
  • Learn how planning impacts group results

This course focuses on:

  • Defining a team
  • Team approach in the work environment
  • Stages of team development
  • Characteristics of effective teams

Class Time
  • 8:00 a.m. - 12:00 p.m.
Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course, participants should be able to identify their employees’ strengths, coach them in developing those strengths, and find the best fit for them within the organization.

This course focuses on:
  • Implementing a strengths-based approach to development •
  • Providing employees with the tools to assess their strengths
  • Conducting a positive development discussion
  • Identifying a variety of paths to development
  • Creating an effective individual development plan
Class Time
  • 8:00 a.m. - 11:30 a.m.
Register here →

Upon completion of this course, participants should be able to identify their employees’ strengths, coach them in developing those strengths, and find the best fit for them within the organization.

This course focuses on:
  • Implementing a strengths-based approach to development •
  • Providing employees with the tools to assess their strengths
  • Conducting a positive development discussion
  • Identifying a variety of paths to development
  • Creating an effective individual development plan
Class Time
  • 12:30 p.m. - 4:00 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 1:30 p.m. - 3:30 p.m.
Register here →

Upon completion of this course, participants should be able to conduct productive meetings by organizing ahead of time, handling difficult situations with tact, and following the agenda. This course focuses on:

  • Creating and following an agenda
  • Setting up the meeting space
  • Incorporating electronic options
  • Defining meeting roles and responsibilities
  • Chairing a meeting
  • Dealing with disruptions
  • Taking effective minutes

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →
Participants will:
  • Collaborate with others to achieve results
  • Work well with fellow employees in a cooperative and team-oriented manner
  • Place higher priority on team/organizational goals than on own goals
  • Motivate fellow employees
  • Take responsibility and initiative and lead by example
  • Serve as project or team leader if called upon
The course is designed to expand the knowledge of the behavior factor of team work. A thorough understanding of the definition of team work and how to effectively work and contribute as a member of a team is the goal of the class. Class Time
  • 8:00 a.m. - 12:00 p.m.
Register here →

A supervisor plays more roles than just the overseer. Supervisors often need to be mentors, delegators, diplomats, and disciplinarians. Therefore, supervisors must know their employees’ strengths, weaknesses, triggers, and apprehensions while having the communication skills necessary to effectively steer employees in the right direction.

This course is designed to help you understand your organization’s problems and challenges at a deeper level and give you the communication tools to become an inspiring supervisor. In this guide, you will learn the proper recourse to take with problem employees to resolve problems, create goals, work through personal issues, and mediate conflict. As a result, you will be better able to understand your employees’ behavior and motives and react appropriately to them.
The learner will:
  • Use realism, restraint, and resolve when facing any tough challenge
  • Show support for employees with performance issues while building a defensible case for discipline and/or termination if necessary
  • Apply sensitivity and fairness to employees' personal problems
  • Take control and responsibility in a crisis situation
  • Resolve conflicts between employees effectively
  • Discover ways to deal with layoffs that minimize the negative effects

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

This course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
The learner will:
  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what is "non-verbal communication" and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how the use of facts and emotions can help bring people to your side

Class Time:

  • 8:00 a.m. - 4:00 p.m.

Register here →

Purpose
Have any of these situations ever happened to you? You’re tackling a problem only to realize it’s the same problem you previously “solved”. You feel overwhelmed when it’s time to make a decision because there are so many options from which to choose. You’ve come up with what you believe is a fantastic solution to a work-related issue only to have your boss tell you that your idea won’t actually solve the problem.

Learning Outcomes:
  • Think through situations both logically and creatively to arrive at sound conclusions and decisions
  • Develop creative attitudes and learn to see all problems have opportunities
  • Focus on the true problem
  • Establish appropriate criteria for making a decision
  • Brainstorm ideas that address the real goal
  • Test how sound your ideas are in relation to the goal and criteria
  • Evaluate your ideas objectively
Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →
Participants will:
  • Make timely and sound recommendations that withstand examination
  • Gather and interpret relevant information prior to making decisions
  • Formulate realistic and successful solutions
The course is designed to expand the knowledge of the behavior factor of judgement. A thorough understanding of the definition of judgement and how to effectively use sound judgement in the decision-making process is the goal of the class.

Class Time
  • 8:00 a.m. - 12:00 p.m.
Register here →

March 2020 Class Schedule

Purpose:

The purpose of this 2-day program is to provide individuals with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor.

Learning Outcomes:
  • Become familiar with specific City of Houston policies and procedures
  • Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor
Content:
  • Leadership 101
  • Our Culture is Our C.O.M.P.A.S.S.
  • Houston Employee Assessment and Review (H.E.A.R.)
  • Employee Rights and Responsibilities
  • Conducting Interviews
  • Safety/Workers’ Compensation
  • Problem-Solving and Decision-Making
  • Leadership: Communicating and Not Talking
  • Through the Eyes of a Child: Diversity and Inclusion
  • Manage Your Emotions Before They Get Hijacked (Emotional Intelligence)
  • Team Dynamics
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →
This session addresses time-saving tactics to optimize work performance and increase the organization’s bottom line. The course provides time-preservation strategies to help you identify your most important tasks, deal with out-of-control meetings, avoid procrastination, deal effectively with interruptions, de-clutter your work space, and effectively delegate. Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

The best leaders excel at communicating with their employees. Employees can excel at communicating as well by learning to utilize certain key words and phrases that leaders use will assist employees in communicating with each other.

    Clearly, the best-of-the-best organizations excel at communicating with their employees. But how do you know which messages are most important for leaders to communicate? There are a multitude of specific messages to communicate but they can be organized into four general categories:
  • "I have a vision for the organization."
  • "I have the skills to carry out that vision."
  • "I know and care about you."
  • "I want to help you."
  • The learner will:
  • Develop ways to demonstrate accountability and insist on it in others
  • Identify key communication phrases that express organization's vision
  • Establish communication phrases that reinforce relationships
  • Demonstrate the ability to deliver constructive criticism effectively

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

This course is designed so that students will be equipped to create various business documents such as agendas, memos, reports, and letters. By not only learning to create various documents, students will be furthering their own writing skills and that knowledge can serve them in all aspects of their careers.

Learning Objectives:
  • Identify and understand basic rules for writing
  • Learn the various reasons to communicate in writing
  • Understand the different business documents such as memos, agendas, reports, and letters
  • Know when to draft which type of document
  • Discover the importance of proofreading and editing documents
  • Compose emails using proper etiquette
Class Time
  • 8:00 a.m. - 4:00 p.m. March 5, 2020
  • 8:00 a.m. - 11:00 a.m. March 6, 2020
Register here →

Each and every one of us serves customers whether we realize it or not. Maybe you are on the frontlines of the organization serving the people who use our services. Perhaps you are an accountant serving the employees by producing their paychecks and keeping the organization running. Or maybe you’re a supervisor, serving your staff. This course focuses on:

  • Define customer service
  • Identify who are customers
  • Recognize the customer service pitfalls
  • Develop outstanding customer service practices
  • Calming down angry customers

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

Decisions often need be made quickly, effectively and without doubt. It’s increasingly important for employees to succeed by thinking critically. Executives repeatedly highlight critical thinking skills as a desirable trait in new and current employees.

    This course will enable you to learn the components of critical thinking and avoid blocks to critical thinking. As a result, you'll be able to think more creatively and independently, make better decisions by problem solving systematically, identify the value of ideas and reach well-reasoned conclusions. The learner will:
  • Define critical thinking
  • Identify and adopt the characteristics of critical thinking
  • Recognize and avoid critical thinking mistakes
  • Identify assumptions
  • Distinguish between fact and opinion
  • Implement the critical thinking process in business situations

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

Participants will:

  • Recognize actions and behaviors that contribute to creating and managing a diverse workforce

The course is designed to expand the knowledge of the behavior factor of diversity commitment. A thorough understanding of the definition of diversity and how to work within a diverse and ever changing environment is the goal of the class.

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

Upon completion of this course participants will learn:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk.

Also, participants will learn:
  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments
  • The specific steps involved in conducting the unscheduled assessment
Class Time
  • 9:30 a.m. - 11:30 a.m.
Register here →

Upon completion of this course, participants should be able to understand their roles in keeping the workplace efficient and pleasant and be able to find the root causes of conflict. This course focuses on:

  • Defining civility in the work place
  • Applying workplace etiquette
  • Diagnosing the causes of difficult behavior
  • Communicating effectively

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

Listening is the cornerstone of communication. Effective listening makes the person speaking feel valued, prevents miscommunication, and more. But listening goes beyond just hearing. Listening involves a high level of observation, empathy, and analysis.

    This course will help you improve your listening skills by helping you discern hidden messages, kick distracted tendencies, listen in emotional situations or groups, and increase information flow to enhance productivity. As a result, you will receive messages clearly, build rapport with colleagues, avoid mistakes as a result of miscommunication, and create a more positive work environment. The learner will:
  • Describe the importance of listening
  • Identify barriers to listening well
  • Employ the steps of active listening
  • Analyze hidden messages by comparing body language and words

Class Time:

  • 8:00 a.m. - 11:00 a.m.

Register here →

Learn to become comfortable using Excel by:

  • Opening, modifying, and saving files
  • Creating a new workbook
  • Entering basic formulas
  • Entering common functions
  • Adjusting font and number formatting
  • Preparing the file for printing
  • Uploading it to the Office 365 Portal

This course focuses on:
  • Creating and formatting workbooks
  • Entering basic formulas and functions
  • Working with page layout for printing
Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →
Learn to be more efficient with Access by:
  • Building tables with relationships
  • Generating queries to filter data from multiple tables
  • Creating forms for easy data entry
  • Generating reports
This course focuses on:
  • Developing a database
  • Creating relationships between tables
  • Creating simple queries
  • Sorting and filtering data
  • Creating forms and reports
Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →
Upon completion of this class, participants should be able to identify the parts of the Word window, create, save, and reopen Word documents, modify documents by editing text, apply different formatting techniques, create labels and envelopes. This class focuses on:
  • Creating a document
  • Navigating within a document
  • Using the cut, copy, and paste features
  • Working with paragraph formatting
  • Applying bullets and numbering
  • Changing the page orientation, the margins, and the vertical alignment
  • Using the Find and Replace features
  • Access and work with a file in the Office 365 portal
Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

Participants will:

  • Produce an acceptable quantity of work that indicates efficient use of time.
  • Control time spent on personal telephone calls and conversations with other workers, and time spent away from work area.

The course is designed to expand the knowledge of the behavior factor of utilization of time. A thorough understanding of the definition of time management and how to use make the best and most productive use of time is the goal of the class.

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

Being able to assess your level of self-respect and dignity, to display patience, and to make positive impressions allows you to develop more meaningful relationships with colleagues while building a pleasant work environment that boosts productivity.

    This course will cover a variety of topics relating to the understanding of business etiquette. It will include respecting yourself and others, making impressions, making human connections, using positive language, and more. The learner will:
  • Use basic courtesy and manners
  • Practice common business wtiquette to build and maintain relationships
  • Establish positive human connections
  • Create an appropriate balance between work life and personal life

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

Keeping employees motivated and challenged is a complex task that depends on continual communication with employees and understanding of their strengths and weaknesses. When procrastination, lack of enthusiasm, and refusal to take initiative creep into performance, it is time to find strategies to motivate

It is critical for leaders to understand the needs of their employees and find intrinsic methods of motivating. This course is designed to teach you how to tailor your leadership and communication style to better suit the needs of your employees. As a result, you will be able to create a shared vision for your organization, build group identity, create a culture of ownership, and establish a more collaborative, inspiring work environment.
The learner will:
  • Identify major factors that affect motivation
  • Apply dialog and listening skills that model community, influence, and openness
  • Discuss inhibitors to fostering group commitment and passion
  • Develop a four-step process designed to help groups learn from mistakes
  • Encourage group initiative-taking
  • Identify and apply stratefies for dealing with outside pressures that negatively affect motivation
  • Identify and apply stratefies for dealing with systems and policies that negatively affect group esteem
  • Apply your leadership style to various employees' motivational preferences

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

Upon completion of this course, participants will be able to:

  • Identify their communication style
  • Learn effective communication techniques
  • Understand how they are perceived
  • Demonstrate the many issues of misunderstanding that can occur in a one-way communication
  • Apply good listening and questioning skills in the workplace
  • Increase the awareness of the impact of nonverbal communication
  • Provide feedback using a specific model

This course focuses on:

  • Improving communications with co-workers, peers, and supervisors.
  • Understanding the effects of perception on communication
  • Giving and receiving criticism, directions, and compliments
  • Listening actively for better understanding

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

This course focuses on understanding conflict and its effects on the organization, resolving conflicts as well as those of third parties, self-assessment in conflict situations, meeting practical needs by using communication and listening guidelines, and dealing with the emotional response of your employees.

Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 11:30 a.m.
Register here →

Highly engaged employees are emotionally committed to their organization’s goals and use discretionary effort to go the extra mile on behalf of their organization. Keeping employees engaged reduces the amount of employees who seek employment elsewhere.

    What do employees who are not highly engaged do? They might look for work elsewhere - or perhaps even worse, stay and do the bare minimum to remain employed. There are many studies that investigate why good employees leave their jobs. These studies have consistently discovered the following reasons for employee departure:

  • Lack of meaningful work
  • Lack of trust and respect
  • Lack of support from direct supervisors and management
  • Lack of appreciation
  • Constantly shifting priorities and reorganization
  • Feeling ignored or micromanaged
  • The learner will:
  • Identify each employee's strengths and how to leverage them in the workplace
  • Identify behaviors managers can exhibit and activities they can initiate to show they care
  • Identify common obstacles to engagement as well as the techniques for reducing and overcoming them
  • Practice principles and strategies of effective communication

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

Upon completion of this class, participants should be able to use section breaks in a document, work with headers and footers, and create and format tables. Participants should also be able to use Word’s track changes feature to track changes they or others have made in a document.

  • Creating and using multiple sections
  • Creating and formatting headers and footers
  • Creating and formatting tables
  • Working with multiple columns
  • Using Word’s track changes feature
  • Inserting a preformatted cover page
  • Using the navigation pane

Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

Upon completion of this course, you will be able to: • Describe the characteristics and gain a better understanding of the various generations • Describe the changing workplace • Identify the four generations in the workplace • Examine the stereotypes associated with each generation • Identify potential challenges when interacting with the different generations • Demonstrate techniques that foster respectful communication with different generations • Develop an action plan to connect to all generations in your workplace.

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

Participants will:

  • Adapt to change and continuous self-improvement
  • Demonstrate tenacity and willingness to go the distance to get things done
  • Does not cut corners ethically
  • Earns trust and maintains confidences
  • Shows personal commitment

The course is designed to expand the knowledge of the behavior factor of interpersonal skills. A thorough understanding of the definition of interpersonal skills and how to use those interpersonal skills to relate to other people is the goal of the class.

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

Upon completion of this course, participants will be able to do the following:

  • Have a better understanding of your own cultural competency.
  • Understand how your cultural competency impacts your daily interactions with others.
  • Learn ways to create a more diverse and inclusive environment in your workplace.
  • Be able to define and identify diversity, culture stereotypes, prejudice, discrimination, and inclusion in the workplace.
  • Better understand diversity as it relates to various populations: О Impaired/Disabled/ Handicapped О LGBTQ Learning Content Module I: Test Your Knowledge Day II: Module I: Discrimination Day I: Module II: Diversity Day II: Module II: Impaired/Disabled/Handicapped Day I: Module III: Culture Day II: Module III: LGBTQ Day I: Module IV: Stereotypes Day II: Module IV: Generations Day I: Module V: Prejudice Day II:Module V: Inclusion

Class Time
  • 8:00 a.m. - 12:00 p.m.
Register here →

Upon completion of this course, participants should be able to identify their employees’ strengths, coach them in developing those strengths, and find the best fit for them within the organization.

This course focuses on:
  • Implementing a strengths-based approach to development •
  • Providing employees with the tools to assess their strengths
  • Conducting a positive development discussion
  • Identifying a variety of paths to development
  • Creating an effective individual development plan
Class Time
  • 8:00 a.m. - 11:30 a.m.
Register here →

Upon completion of this course, participants should be able to identify their employees’ strengths, coach them in developing those strengths, and find the best fit for them within the organization.

This course focuses on:
  • Implementing a strengths-based approach to development •
  • Providing employees with the tools to assess their strengths
  • Conducting a positive development discussion
  • Identifying a variety of paths to development
  • Creating an effective individual development plan
Class Time
  • 12:30 p.m. - 4:00 p.m.
Register here →

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concept of Emotional Intelligence has been around since at least the 1900’s, but is considered a new branch of psychology. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic has continued to gain momentum. The emotional intelligence skills you’ll learn during this workshop will help you gain the ability to more appropriately respond to the world around you and eliminate the stress and frustration that often comes from working with others

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

Make Excel work better for you by:

  • Restricting cell entries
  • Performing a function to look up data
  • Creating and modifying PivotTables and PivotCharts
  • Linking worksheets and workbooks
  • Grouping, outlining and automatically subtotaling data
  • Protecting, sharing and tracking changes in a workbook and worksheet
This course focuses on:
  • Limiting cell entries
  • Performing a look up function
  • Using PivotTables and PivotCharts to analyze data
  • Tracking and protecting worksheets and workbooks

Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

Upon completion of this course, employees will be able to do the following:

  • Speak and write sentences using correct subject-verb agreement
  • Form the plurals of nouns correctly
  • Form the possessive of nouns correctly
  • Form plurals of verbs correctly
  • Use irregular verbs correctly

This course focuses on:
  • Recognizing common grammatical blunders with nouns and verbs
  • Identifying nouns and verbs
  • Identifying the types of nouns
  • Distinguishing the difference between plural nouns and possessive nouns
Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

A supervisor plays more roles than just the overseer. Supervisors often need to be mentors, delegators, diplomats, and disciplinarians. Therefore, supervisors must know their employees’ strengths, weaknesses, triggers, and apprehensions while having the communication skills necessary to effectively steer employees in the right direction.

This course is designed to help you understand your organization’s problems and challenges at a deeper level and give you the communication tools to become an inspiring supervisor. In this guide, you will learn the proper recourse to take with problem employees to resolve problems, create goals, work through personal issues, and mediate conflict. As a result, you will be better able to understand your employees’ behavior and motives and react appropriately to them.
The learner will:
  • Use realism, restraint, and resolve when facing any tough challenge
  • Show support for employees with performance issues while building a defensible case for discipline and/or termination if necessary
  • Apply sensitivity and fairness to employees' personal problems
  • Take control and responsibility in a crisis situation
  • Resolve conflicts between employees effectively
  • Discover ways to deal with layoffs that minimize the negative effects

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

Upon completion of this course, you will be able to:

  • Understand the importance of building and maintaining good relationships
  • Understand the key role that attitude plays in workplace and career success
  • Analyze your interpersonal style to work more effectively with others
  • Determine interpersonal strengths and trouble spots
  • Understand your conflict management approach
  • Apply active listening skills for conflict resolution
  • Apply specific strategies to deal effectively with challenging personalities

This course focuses on:

  • How your attitude takes part in your career, working relationships, and your success
  • Importance of good human relations skills
  • Building positive workplace relationships
  • Dealing effectively with challenging workplace attitudes

Class Time
  • 8:00 a.m. - 12:00 p.m.
Register here →

Upon completion of this course, participants should be able to work with long tables, perform a mail merge, create styles, and create different headers and footers in different sections. Participants should also be able to insert a table of contents and an index into a document. This course focuses on:

  • Making a row or rows of a multi-page table repeat at the top of each page
  • Preventing rows of a table from breaking across pages
  • Performing a mail merge
  • Creating a cover page
  • Creating different headers and footers in different sections
  • Inserting a table of contents into a document
  • Inserting an index into a document
  • Creating a form that can be filled in online
  • Using Fill-in fields

Class Time:

  • 8:00 a.m. - 4:00 p.m.

Register here →
Upon completion of this course, learners will be able to:
  • Pay closer attention to telephone detail
  • Work effectively with a wide variety of callers
  • Recognize that City of Houston employees are customers to each other
  • Recognize forbidden phrases and know how to avoid them
  • Apply good listening skills to determine customers’ needs
  • View complaints as an opportunity to identify problems and better serve customers
This course focuses on:
  • Answering promptly
  • Transferring calls
  • Providing customer service to internal callers
  • Handling irate callers
Class Time
  • 8:00 a.m. - 12:00 p.m.
Register here →

Participants will:

  • Accept change readily, both in job responsibilities as well as in the work environment
  • Maintain effectiveness when experiencing changes in work assignments, processes, or conditions
  • Seek to understand changes and approaches change positively
  • Adjust behavior to deal effectively with changes in the work environment

The course is designed to expand the knowledge of the behavior factor of adaptability. A thorough understanding of the definition of change and how to respond to changes in the workplace is the goal of the class.

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

This course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
The learner will:
  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what is "non-verbal communication" and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how the use of facts and emotions can help bring people to your side

Class Time:

  • 8:00 a.m. - 4:00 p.m.

Register here →

Upon completion of this course, participants should be able to rearrange data, customize and print comments, and use keystrokes to create a chart, perform AutoSum, and format cells. This course focuses on:

  • Rearranging data
  • Modifying and printing comments
  • Using keystrokes for creating charts, performing AutoSum, and formatting cells

Class Time
  • 8:00 a.m. - 12:00 p.m.
Register here →

April 2020 Class Schedule

ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Purpose
Have any of these situations ever happened to you? You’re tackling a problem only to realize it’s the same problem you previously “solved”. You feel overwhelmed when it’s time to make a decision because there are so many options from which to choose. You’ve come up with what you believe is a fantastic solution to a work-related issue only to have your boss tell you that your idea won’t actually solve the problem.

Learning Outcomes:
  • Think through situations both logically and creatively to arrive at sound conclusions and decisions
  • Develop creative attitudes and learn to see all problems have opportunities
  • Focus on the true problem
  • Establish appropriate criteria for making a decision
  • Brainstorm ideas that address the real goal
  • Test how sound your ideas are in relation to the goal and criteria
  • Evaluate your ideas objectively
Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →
This session addresses time-saving tactics to optimize work performance and increase the organization’s bottom line. The course provides time-preservation strategies to help you identify your most important tasks, deal with out-of-control meetings, avoid procrastination, deal effectively with interruptions, de-clutter your work space, and effectively delegate. Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

Learn to become comfortable using Excel by:

  • Opening, modifying, and saving files
  • Creating a new workbook
  • Entering basic formulas
  • Entering common functions
  • Adjusting font and number formatting
  • Preparing the file for printing
  • Uploading it to the Office 365 Portal

This course focuses on:
  • Creating and formatting workbooks
  • Entering basic formulas and functions
  • Working with page layout for printing
Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →
Upon completion of this class, participants should be able to identify the parts of the Word window, create, save, and reopen Word documents, modify documents by editing text, apply different formatting techniques, create labels and envelopes. This class focuses on:
  • Creating a document
  • Navigating within a document
  • Using the cut, copy, and paste features
  • Working with paragraph formatting
  • Applying bullets and numbering
  • Changing the page orientation, the margins, and the vertical alignment
  • Using the Find and Replace features
  • Access and work with a file in the Office 365 portal
Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

Upon completion of this course, you will be able to:

  • Identify your team member style
  • Define the team and team approach that works
  • Identify the stages of team development
  • Understand the characteristics of an effective team and apply to personal circumstances
  • Learn how planning impacts group results

This course focuses on:

  • Defining a team
  • Team approach in the work environment
  • Stages of team development
  • Characteristics of effective teams

Class Time
  • 8:00 a.m. - 11:30 a.m.
Register here →

Upon completion of this course, you will be able to:

  • Identify your team member style
  • Define the team and team approach that works
  • Identify the stages of team development
  • Understand the characteristics of an effective team and apply to personal circumstances
  • Learn how planning impacts group results

This course focuses on:

  • Defining a team
  • Team approach in the work environment
  • Stages of team development
  • Characteristics of effective teams

Class Time
  • 12:30 p.m. - 4:00 p.m.
Register here →
Participants will:
  • Cope with problem situations of varying degrees of complexity or challenge.
  • Evaluate and/or analyze information and provide interpretation in a timely manner.
The course is designed to expand the knowledge of the behavior factor of problem solving. A thorough understanding of the definition of problem solving and how to solve problems in the workplace is the goal of the class. Class Time
  • 8:00 a.m. - 12:00 p.m.
Register here →
Purpose:

The purpose of this 2-day program is to provide individuals with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor.

Learning Outcomes:
  • Become familiar with specific City of Houston policies and procedures
  • Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor
Content:
  • Leadership 101
  • Our Culture is Our C.O.M.P.A.S.S.
  • Houston Employee Assessment and Review (H.E.A.R.)
  • Employee Rights and Responsibilities
  • Conducting Interviews
  • Safety/Workers’ Compensation
  • Problem-Solving and Decision-Making
  • Leadership: Communicating and Not Talking
  • Through the Eyes of a Child: Diversity and Inclusion
  • Manage Your Emotions Before They Get Hijacked (Emotional Intelligence)
  • Team Dynamics
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Strong leadership is a critical foundation for an organization. It ensures goals are achieved on time, empowers employees, motivates teams, and generates visions for future growth. Yet, it can be difficult to establish yourself as an influential leader. Ineffective leadership is attributed to not having a clear leadership style.

This course will enable you to adopt the qualities of an effective leader and communicate more constructively with your team by adjusting your behavioral style to meet the needs of employees. As a result, you’ll be better able to facilitate meetings smoothly, engage in constructive one-on-one conversations and ultimately, build rapport among colleagues.
The learner will:
  • Identify the qualities of an effective leader
  • Demonstrate a mental shift from individual productivity to influencing others
  • Recognize style differences in others and cater to their preferences
  • Develop rapport using verbal and nonverbal messages
  • Conduct constructive one-on-ones
  • Deliver positive and negative feedback to different styles
  • Develop individual motivation approaches for employees

Class Time:

  • 8:00 a.m. - 11:30 a.m.

Register here →

Strong leadership is a critical foundation for an organization. It ensures goals are achieved on time, empowers employees, motivates teams, and generates visions for future growth. Yet, it can be difficult to establish yourself as an influential leader. Ineffective leadership is attributed to not having a clear leadership style.

This course will enable you to adopt the qualities of an effective leader and communicate more constructively with your team by adjusting your behavioral style to meet the needs of employees. As a result, you’ll be better able to facilitate meetings smoothly, engage in constructive one-on-one conversations and ultimately, build rapport among colleagues.
The learner will:
  • Identify the qualities of an effective leader
  • Demonstrate a mental shift from individual productivity to influencing others
  • Recognize style differences in others and cater to their preferences
  • Develop rapport using verbal and nonverbal messages
  • Conduct constructive one-on-ones
  • Deliver positive and negative feedback to different styles
  • Develop individual motivation approaches for employees

Class Time:

  • 12:30 p.m. - 4:00 p.m.

Register here →

Upon completion of this course participants will learn:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk.

Also, participants will learn:
  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments
  • The specific steps involved in conducting the unscheduled assessment
Class Time
  • 1:30 p.m. - 3:30 p.m.
Register here →

Learn to become comfortable using Excel by:

  • Opening, modifying, and saving files
  • Creating a new workbook
  • Entering basic formulas
  • Entering common functions
  • Adjusting font and number formatting
  • Preparing the file for printing
  • Uploading it to the Office 365 Portal

This course focuses on:
  • Creating and formatting workbooks
  • Entering basic formulas and functions
  • Working with page layout for printing
Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

Each and every one of us serves customers whether we realize it or not. Maybe you are on the frontlines of the organization serving the people who use our services. Perhaps you are an accountant serving the employees by producing their paychecks and keeping the organization running. Or maybe you’re a supervisor, serving your staff. This course focuses on:

  • Define customer service
  • Identify who are customers
  • Recognize the customer service pitfalls
  • Develop outstanding customer service practices
  • Calming down angry customers

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →
This course focuses on the invaluable traits of an effective coach, the creation of a powerful action plan, and providing innovative leadership for successful outcomes; proven modeling tips and considerations vital to successfully demonstrating a task or behavior to the individual and team using organizational standards; and creating rising stars in your organization by developing a mentoring program dedicated to the development of individuals for future professional growth and assignments. Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

Listening is the cornerstone of communication. Effective listening makes the person speaking feel valued, prevents miscommunication, and more. But listening goes beyond just hearing. Listening involves a high level of observation, empathy, and analysis.

    This course will help you improve your listening skills by helping you discern hidden messages, kick distracted tendencies, listen in emotional situations or groups, and increase information flow to enhance productivity. As a result, you will receive messages clearly, build rapport with colleagues, avoid mistakes as a result of miscommunication, and create a more positive work environment. The learner will:
  • Describe the importance of listening
  • Identify barriers to listening well
  • Employ the steps of active listening
  • Analyze hidden messages by comparing body language and words

Class Time:

  • 1:00 p.m. - 4:00 p.m.

Register here →

Upon completion of this course, participants will be able to:

  • Identify their communication style
  • Learn effective communication techniques
  • Understand how they are perceived
  • Demonstrate the many issues of misunderstanding that can occur in a one-way communication
  • Apply good listening and questioning skills in the workplace
  • Increase the awareness of the impact of nonverbal communication
  • Provide feedback using a specific model

This course focuses on:

  • Improving communications with co-workers, peers, and supervisors.
  • Understanding the effects of perception on communication
  • Giving and receiving criticism, directions, and compliments
  • Listening actively for better understanding

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →
Learn to be more efficient with Excel by:
  • Entering more complex formulas
  • Using Conditional Formatting
  • Sorting and filtering data
  • Creating and modifying charts
  • Creating a custom number format
This course focuses on:
  • Working with more complex formulas and functions
  • Using Conditional Formatting
  • Sorting and filtering data
  • Creating and modifying charts
Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

Decisions often need be made quickly, effectively and without doubt. It’s increasingly important for employees to succeed by thinking critically. Executives repeatedly highlight critical thinking skills as a desirable trait in new and current employees.

    This course will enable you to learn the components of critical thinking and avoid blocks to critical thinking. As a result, you'll be able to think more creatively and independently, make better decisions by problem solving systematically, identify the value of ideas and reach well-reasoned conclusions. The learner will:
  • Define critical thinking
  • Identify and adopt the characteristics of critical thinking
  • Recognize and avoid critical thinking mistakes
  • Identify assumptions
  • Distinguish between fact and opinion
  • Implement the critical thinking process in business situations

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →
Upon completion of this course, learners will be able to:
  • Pay closer attention to telephone detail
  • Work effectively with a wide variety of callers
  • Recognize that City of Houston employees are customers to each other
  • Recognize forbidden phrases and know how to avoid them
  • Apply good listening skills to determine customers’ needs
  • View complaints as an opportunity to identify problems and better serve customers
This course focuses on:
  • Answering promptly
  • Transferring calls
  • Providing customer service to internal callers
  • Handling irate callers
Class Time
  • 8:00 a.m. - 12:00 p.m.
Register here →
Participants will:
  • Collaborate with others to achieve results
  • Work well with fellow employees in a cooperative and team-oriented manner
  • Place higher priority on team/organizational goals than on own goals
  • Motivate fellow employees
  • Take responsibility and initiative and lead by example
  • Serve as project or team leader if called upon
The course is designed to expand the knowledge of the behavior factor of team work. A thorough understanding of the definition of team work and how to effectively work and contribute as a member of a team is the goal of the class. Class Time
  • 8:00 a.m. - 12:00 p.m.
Register here →

Upon completion of this course, you will be able to: • Describe the characteristics and gain a better understanding of the various generations • Describe the changing workplace • Identify the four generations in the workplace • Examine the stereotypes associated with each generation • Identify potential challenges when interacting with the different generations • Demonstrate techniques that foster respectful communication with different generations • Develop an action plan to connect to all generations in your workplace.

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

This course focuses on understanding conflict and its effects on the organization, resolving conflicts as well as those of third parties, self-assessment in conflict situations, meeting practical needs by using communication and listening guidelines, and dealing with the emotional response of your employees.

Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

    Upon completion, participants will be able to work through transitioning period from worker to supervisor; supervisory concepts and ideas to implement immediately; recognizing leadership styles, including your own natural tendencies; distinguishing the difference of expectations of workers and of supervisors; understanding the importance of knowing and building upon your unique leadership strengths; and grasping the importance of getting to know your team collectively and individually.

Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

Upon completion of this workshop, participants will be able to:

  • Recognize and display good leadership behaviors by defining the qualities and strengths of effective leaders while building trust and confidence with employee
  • Articulate the essential elements of leadership and the behaviors that negatively affect one’s ability
  • Examine the impact that effective leadership has on building teamwork, decision making and crisis management

Class Time:

  • 8:00 a.m. - 4:00 p.m.

Register here →
Learn to be more efficient with Excel by:
  • Entering more complex formulas
  • Using Conditional Formatting
  • Sorting and filtering data
  • Creating and modifying charts
  • Creating a custom number format
This course focuses on:
  • Working with more complex formulas and functions
  • Using Conditional Formatting
  • Sorting and filtering data
  • Creating and modifying charts
Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →
Upon completion of this course participants will learn:
  • How to plan for a job interview
  • Key questions to ask in the interview
  • Seek to understand changes and approaches change positively
  • Legal implications of certain questions
  • How to develop final interview questions
  • How to conduct the interview
  • How to review the candidates with metrics for the final selection
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk.

Also, participants will learn:
  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments
  • The specific steps involved in conducting the unscheduled assessment
Class Time
  • 1:30 p.m. - 3:30 p.m.
Register here →

This course focuses on what creates change, organizational responses to change, dealing with the actions to change, and communicating change.

Class Time
  • 8:00 0.m. - 4:00 p.m.
Register here →

Make Excel work better for you by:

  • Restricting cell entries
  • Performing a function to look up data
  • Creating and modifying PivotTables and PivotCharts
  • Linking worksheets and workbooks
  • Grouping, outlining and automatically subtotaling data
  • Protecting, sharing and tracking changes in a workbook and worksheet
This course focuses on:
  • Limiting cell entries
  • Performing a look up function
  • Using PivotTables and PivotCharts to analyze data
  • Tracking and protecting worksheets and workbooks

Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

Upon completion of this class, participants should be able to use section breaks in a document, work with headers and footers, and create and format tables. Participants should also be able to use Word’s track changes feature to track changes they or others have made in a document.

  • Creating and using multiple sections
  • Creating and formatting headers and footers
  • Creating and formatting tables
  • Working with multiple columns
  • Using Word’s track changes feature
  • Inserting a preformatted cover page
  • Using the navigation pane

Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

Highly engaged employees are emotionally committed to their organization’s goals and use discretionary effort to go the extra mile on behalf of their organization. Keeping employees engaged reduces the amount of employees who seek employment elsewhere.

    What do employees who are not highly engaged do? They might look for work elsewhere - or perhaps even worse, stay and do the bare minimum to remain employed. There are many studies that investigate why good employees leave their jobs. These studies have consistently discovered the following reasons for employee departure:

  • Lack of meaningful work
  • Lack of trust and respect
  • Lack of support from direct supervisors and management
  • Lack of appreciation
  • Constantly shifting priorities and reorganization
  • Feeling ignored or micromanaged
  • The learner will:
  • Identify each employee's strengths and how to leverage them in the workplace
  • Identify behaviors managers can exhibit and activities they can initiate to show they care
  • Identify common obstacles to engagement as well as the techniques for reducing and overcoming them
  • Practice principles and stratefies of effective communication

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →
Participants will:
  • Make timely and sound recommendations that withstand examination
  • Gather and interpret relevant information prior to making decisions
  • Formulate realistic and successful solutions
The course is designed to expand the knowledge of the behavior factor of judgement. A thorough understanding of the definition of judgement and how to effectively use sound judgement in the decision-making process is the goal of the class.

Class Time
  • 8:00 a.m. - 12:00 p.m.
Register here →

This course examines models and stages of team development; types and roles of teams; strategies to overcome the challenges inherent in developing high performing teams; the team leader's role in creating a meaningful workplace; and implementation of programs, systems, and plans to ensure that the team is highly skilled and productive.

Class Time:

  • 8:00 a.m. - 4:00 p.m.

Register here →

The course focuses on how an organization's culture is created, characteristics and benefits of a positive workplace, factors normally associated with culture and climate, how to assess a team's performance against the characteristics of a positive workplace, identify the organization's and leader's role in controlling culture/climate, and strategies and best practices leaders can use to develop and maintain a positive workplace climate.

Class Time
  • 8:00 a.m. to 12:00 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 1:30 p.m. - 3:30 p.m.
Register here →

Make Excel work better for you by:

  • Restricting cell entries
  • Performing a function to look up data
  • Creating and modifying PivotTables and PivotCharts
  • Linking worksheets and workbooks
  • Grouping, outlining and automatically subtotaling data
  • Protecting, sharing and tracking changes in a workbook and worksheet
This course focuses on:
  • Limiting cell entries
  • Performing a look up function
  • Using PivotTables and PivotCharts to analyze data
  • Tracking and protecting worksheets and workbooks

Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

A supervisor plays more roles than just the overseer. Supervisors often need to be mentors, delegators, diplomats, and disciplinarians. Therefore, supervisors must know their employees’ strengths, weaknesses, triggers, and apprehensions while having the communication skills necessary to effectively steer employees in the right direction.

This course is designed to help you understand your organization’s problems and challenges at a deeper level and give you the communication tools to become an inspiring supervisor. In this guide, you will learn the proper recourse to take with problem employees to resolve problems, create goals, work through personal issues, and mediate conflict. As a result, you will be better able to understand your employees’ behavior and motives and react appropriately to them.
The learner will:
  • Use realism, restraint, and resolve when facing any tough challenge
  • Show support for employees with performance issues while building a defensible case for discipline and/or termination if necessary
  • Apply sensitivity and fairness to employees' personal problems
  • Take control and responsibility in a crisis situation
  • Resolve conflicts between employees effectively
  • Discover ways to deal with layoffs that minimize the negative effects

Class Time:

  • 8:00 a.m. - 11:30 a.m.

Register here →

A supervisor plays more roles than just the overseer. Supervisors often need to be mentors, delegators, diplomats, and disciplinarians. Therefore, supervisors must know their employees’ strengths, weaknesses, triggers, and apprehensions while having the communication skills necessary to effectively steer employees in the right direction.

This course is designed to help you understand your organization’s problems and challenges at a deeper level and give you the communication tools to become an inspiring supervisor. In this guide, you will learn the proper recourse to take with problem employees to resolve problems, create goals, work through personal issues, and mediate conflict. As a result, you will be better able to understand your employees’ behavior and motives and react appropriately to them.
The learner will:
  • Use realism, restraint, and resolve when facing any tough challenge
  • Show support for employees with performance issues while building a defensible case for discipline and/or termination if necessary
  • Apply sensitivity and fairness to employees' personal problems
  • Take control and responsibility in a crisis situation
  • Resolve conflicts between employees effectively
  • Discover ways to deal with layoffs that minimize the negative effects

Class Time:

  • 12:30 p.m. - 4:00 p.m.

Register here →

Being able to assess your level of self-respect and dignity, to display patience, and to make positive impressions allows you to develop more meaningful relationships with colleagues while building a pleasant work environment that boosts productivity.

    This course will cover a variety of topics relating to the understanding of business etiquette. It will include respecting yourself and others, making impressions, making human connections, using positive language, and more. The learner will:
  • Use basic courtesy and manners
  • Practice common business wtiquette to build and maintain relationships
  • Establish positive human connections
  • Create an appropriate balance between work life and personal life

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

Upon completion of this course, participants should be able to identify their employees’ strengths, coach them in developing those strengths, and find the best fit for them within the organization.

This course focuses on:
  • Implementing a strengths-based approach to development •
  • Providing employees with the tools to assess their strengths
  • Conducting a positive development discussion
  • Identifying a variety of paths to development
  • Creating an effective individual development plan
Class Time
  • 8:00 a.m. - 11:30 a.m.
Register here →

Upon completion of this course, participants should be able to identify their employees’ strengths, coach them in developing those strengths, and find the best fit for them within the organization.

This course focuses on:
  • Implementing a strengths-based approach to development •
  • Providing employees with the tools to assess their strengths
  • Conducting a positive development discussion
  • Identifying a variety of paths to development
  • Creating an effective individual development plan
Class Time
  • 12:30 p.m. - 4:00 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 11:30 a.m.
Register here →

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concept of Emotional Intelligence has been around since at least the 1900’s, but is considered a new branch of psychology. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic has continued to gain momentum. The emotional intelligence skills you’ll learn during this workshop will help you gain the ability to more appropriately respond to the world around you and eliminate the stress and frustration that often comes from working with others

Class Time:

  • 8:00 a.m. - 11:30 a.m.
  • 12:30 p.m. - 4:00 p.m.

Register here for the morning session →
Register here for the afternoon session →

If you need to create PowerPoint presentations, this course is for you. If you want to learn how to insert and modify clip art, this course is for you. You will learn all of these things and much more in PowerPoint Level 1.

Upon completion of this course, participants will be able to organize a presentation, work with text, and use graphics. Participants will also be able to create speaker notes, work with transitions and animations, apply a design, and create a background. This course focuses on:
  • Creating a new presentation
  • Editing text and working with placeholders
  • Inserting and modifying AutoShapes
  • Inserting and modifying a picture
  • Creating a table
  • Adding speaker notes to a presentation
  • Evaluate your ideas objectively
  • Setting transitions and animations
  • Adding and modifying a design
  • Creating a background
  • Uploading a file to OneDrive
Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

Participants will:

  • Meet the expectations and requirements of internal and external customers
  • Get first-hand customer information and use it for improvements in products and services
  • Act with customers in mind
  • Establish and maintain effective relationships with customers and gain their trust and respect
  • Show enthusiasm for job

The course is designed to expand the knowledge of the behavior factor of customer focus. A thorough understanding of the definition of internal/external customers and how to work with the customers in mind is the goal of the class.

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

Keeping employees motivated and challenged is a complex task that depends on continual communication with employees and understanding of their strengths and weaknesses. When procrastination, lack of enthusiasm, and refusal to take initiative creep into performance, it is time to find strategies to motivate

It is critical for leaders to understand the needs of their employees and find intrinsic methods of motivating. This course is designed to teach you how to tailor your leadership and communication style to better suit the needs of your employees. As a result, you will be able to create a shared vision for your organization, build group identity, create a culture of ownership, and establish a more collaborative, inspiring work environment.
The learner will:
  • Identify major factors that affect motivation
  • Apply dialog and listening skills that model community, influence, and openness
  • Discuss inhibitors to fostering group commitment and passion
  • Develop a four-step process designed to help groups learn from mistakes
  • Encourage group initiative-taking
  • Identify and apply stratefies for dealing with outside pressures that negatively affect motivation
  • Identify and apply stratefies for dealing with systems and policies that negatively affect group esteem
  • Apply your leadership style to various employees' motivational preferences

Class Time:

  • 8:00 a.m. - 12:00 p.m.

Register here →

Upon completion of this course, participants will be able to do the following:

  • Have a better understanding of your own cultural competency.
  • Understand how your cultural competency impacts your daily interactions with others.
  • Learn ways to create a more diverse and inclusive environment in your workplace.
  • Be able to define and identify diversity, culture stereotypes, prejudice, discrimination, and inclusion in the workplace.
  • Better understand diversity as it relates to various populations: О Impaired/Disabled/ Handicapped О LGBTQ Learning Content Module I: Test Your Knowledge Day II: Module I: Discrimination Day I: Module II: Diversity Day II: Module II: Impaired/Disabled/Handicapped Day I: Module III: Culture Day II: Module III: LGBTQ Day I: Module IV: Stereotypes Day II: Module IV: Generations Day I: Module V: Prejudice Day II:Module V: Inclusion

Class Time
  • 8:00 a.m. - 12:00 p.m.
Register here →

Upon completion of this course, you will be able to:

  • Understand the importance of building and maintaining good relationships
  • Understand the key role that attitude plays in workplace and career success
  • Analyze your interpersonal style to work more effectively with others
  • Determine interpersonal strengths and trouble spots
  • Understand your conflict management approach
  • Apply active listening skills for conflict resolution
  • Apply specific strategies to deal effectively with challenging personalities

This course focuses on:

  • How your attitude takes part in your career, working relationships, and your success
  • Importance of good human relations skills
  • Building positive workplace relationships
  • Dealing effectively with challenging workplace attitudes

Class Time
  • 8:00 a.m. - 11:30 a.m.
  • 12:30 p.m. - 4:00 p.m.
Register here for the morning session →
Register here for the afternoon session →

Upon completion of this course, participants should be able to understand their roles in keeping the workplace efficient and pleasant and be able to find the root causes of conflict. This course focuses on:

  • Defining civility in the work place
  • Applying workplace etiquette
  • Diagnosing the causes of difficult behavior
  • Communicating effectively

Class Time:

  • 8:00 a.m. - 11:30 a.m.
  • 12:30 p.m. - 4:00 p.m.

Register here for the morning session →
Register here for the afternoon session →
Participants will learn definitions and key purposes of leadership communication, the importance of self awareness and of understanding your audience, how to use storytelling to communicate your messages, the use of repetition to reinforce messages and increase retention, fundamental leadership communication principles, and how to choose the most effective communication mechanism for your messages.

Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

Upon completion of this course, participants will be more comfortable using formulas and functions in Excel.

This course focuses on:
  • Reviewing basic mathematical formulas
  • Using the SUM and AVERAGE functions
  • Calculate working days or date complete excluding weekends and holidays
  • Using the IF and VLOOKUP functions
  • Working with the COUNT and COUNTIF functions
Class Time
  • 8:00 a.m. - 12:00 p.m.
Register here →

Upon completion of this course, employees will be able to do the following:

  • Identify prepositions
  • Recognize that the object of a preposition can never be the subject
  • Define pronouns
  • Identify and use singular and plural pronouns with the proper verbs
  • Use objective and subjective pronouns correctly
  • Use the correct word when writing and speaking

This course focuses on:
  • Distinguishing between the subject and the object of the preposition
  • Using the correct forms of pronouns
  • Selecting the correct word and word spelling
Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →

Upon completion of this course participants will:

  • Be able to set and evaluate SMART goals
  • Strategically plan for maximum productivity
  • Stay on top of to-do lists
  • Track projects and tasks like a pro
  • Use basic project management techniques
  • Create informative status reports Introductory paragraph followed by bullets referencing specific things to learn.
  • The importance of setting goals
  • The 3 Ps of goal setting
  • The smart way to set goals
  • Long and Short term planning
  • Prioritizing techniques
  • Steps to overcome procrastination
  • Basic Project Management techniques
  • Creating weekly status reports

Class Time:

  • 8:00 a.m. - 11:30 a.m.
  • 12:30 p.m. - 4:00 p.m.

Register here for the morning session →
Register here for the afternoon session →

Upon completion of this course, participants should be able to link and embed files from other MS Office applications, insert a picture from a file, and align and distribute shapes. Participants should also be able to insert a picture from a file, work with sounds and movies, and navigate easily during a PowerPoint show.

This course focuses on:

  • Linking and embedding objects from Word and Excel
  • Aligning and distributing shapes
  • Inserting a picture from a file
  • Inserting sounds and movies
  • Navigating easily during a PowerPoint show
  • Adding timings to your presentation

Class Time
  • 8:00 a.m. - 4:00 p.m.
Register here →


Updated: 1/31/2020

Contact Information: Learning and Development Center | 4501 Leeland Street | Houston, TX 77023 | Phone: 832-395-4900 | Fax: 832-395-4892 | Hours of Operation: Mon-Fri: 6:30 a.m. – 5 p.m.