Learning and Development Calendar

*To register for the learning courses, click on the corresponding date. Classes are subject to change. For accurate and updated information, please contact the LDC at 832-395-4900.

*If you are an external customers, please contact ldcrooms@houstontx.gov, or call us at 832-395-4900. If you are a City of Houston employee, please check with your departments TMS liaison on registration procedures.



May 2018 Class Schedule

Upon completion of this course,
  • participants should be able to add enhancements to charts,
  • use advanced graphics features,
  • and use advanced animation features.

Participants should also be able to insert and work with movies and sounds from files, create hyperlinks, and use PowerPoint’s custom slide show feature.

This course focuses on:

  • Designing an attractive PowerPoint presentation
  • Working with other Microsoft Office applications
  • Enhancing charts
  • Creating a custom slide show
  • Inserting movies and sounds from files
  • Using advanced animation features
  • Creating hyperlinks to other slides and other files
  • Setting up a show to browse at a kiosk
  • Setting up a show to loop continuously
  • Naming objects

Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →
Upon completion of this course, learners will be able to:

  • Pay closer attention to telephone detail
  • Work effectively with a wide variety of callers
  • Recognize that City of Houston employees are customers to each other
  • Recognize forbidden phrases and know how to avoid them
  • Apply good listening skills to determine customers’ needs
  • View complaints as an opportunity to identify problems and better serve customers

This course focuses on:

  • Answering promptly
  • Transferring calls
  • Enhancing charts
  • Providing customer service to internal callers
  • Handling irate callers

Class Time
  • 8:30 a.m. to 12:30 p.m.
Register here →

Purpose:

  • The purpose of this class is to show the correlation between emotional intelligence and professional success.

Learning Outcomes:

  • Define emotional intelligence and explain why it is necessary for professional success
  • Recall the four components of emotional intelligence
  • Recognize high or low emotional intelligence in others
  • Know your individual emotional intelligence scores, based on the in-classroom assessment

Class Time
  • 8:30 a.m. to 12:30 p.m.
Register here →


June 2018 Class Schedule

Participants will:

  • Cope with problem situations of varying degrees of complexity or challenge.
  • Evaluate and/or analyze information and provide interpretation in a timely manner.

The course is designed to expand the knowledge of the behavior factor of problem solving. A thorough understanding of the definition of problem solving and how to solve problems in the workplace is the goal of the class.

Class Time
  • 8:30 a.m. to 12:30 p.m.
Register here →

Learning Outcomes:

  • Become familiar with specific City of Houston policies and procedures
  • Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor

Purpose:

  • The purpose of this program is to provide new supervisors with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor.

Class Time:

  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time:

  • 9:30 a.m. - 11:30 a.m.

Register here →
This course focuses on:
  • Defining customer service
  • Identifing who are customers
  • Recognizing the customer service pitfalls
  • Developing outstanding customer service practices
  • Calming down angry customers
Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →

Upon completion of this course, participants will be able to organize a presentation, work with text, and use graphics. Participants will also be able to create speaker notes, work with transitions and animations, apply a design, and create a background. This course focuses on:

  • Creating a new presentation
  • Editing text and working with placeholders
  • Inserting and modifying AutoShapes
  • Inserting and modifying a picture
  • Creating a table
  • Adding speaker notes to a presentation
  • Setting transitions and animations
  • Adding and modifying a design
  • Creating a background
  • Uploading a file to OneDrive

Class Time:

ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →
Purpose:
  • The purpose of this course is to make a meaningful and life-changing impact. How? By increasing your understanding of diversity and inclusion, through generating open and honest communication, sharing of experiences, and actively participating in activities . . . all though the eyes of a child. This course is designed to affirm that together we work better because of our differences, not despite them.
Learning Outcomes:
  • Define and identify diversity, discrimination, prejudice, racism, stereotypes, and inclusion in the workplace
  • Understand how diversity impacts daily interactions with others
  • Increase knowledge and level of appreciation of diversity and inclusion in the workplace.
  • Understand the need for a diversity and inclusion initiative in the workplace
  • Identify, acknowledge, and respect the characteristics and differences of self and others.
Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →

Participants will:

  • Collaborate with others to achieve results.
  • Work well with fellow employees in a cooperative and team-oriented manner.
  • Place higher priority on team/organizational goals than on own goals
  • Motivate fellow employees
  • Take responsibility and initiative and lead by example
  • Serve as project or team leader if called upon

The course is designed to expand the knowledge of the behavior factor of team work. A thorough understanding of the definition of team work and how to effectively work and contribute as a member of a team is the goal of the class.

Class Time
  • 8:30 a.m. to 12:30 p.m.
Register here →

Learn to become comfortable using Excel by:

  • Opening, modifying, and saving files
  • Creating a new workbook
  • Entering basic formulas
  • Entering common functions
  • Adjusting font and number formatting
  • Preparing the file for printing
  • Uploading it to the Office 365 Portal

This course focuses on:

  • Creating and formatting workbooks
  • Entering basic formulas and functions
  • Working with page layout for printing

Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →

Upon completion of this course, employees will be able to do the following:

  • Speak and write sentences using correct subject-verb agreement
  • Form the plurals of nouns correctly
  • Form the possessive of nouns correctly
  • Form plurals of verbs correctly
  • Use irregular verbs correctly

This course focuses on:

  • Recognizing common grammatical blunders with nouns and verbs
  • Identifying nouns and verbs
  • Identifying the types of nouns
  • Distinguishing the difference between plural nouns and possessive nouns

Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →

Upon completion of this course participants will learn:

  • How to plan for a job interview
  • Key questions to ask in the interview
  • Legal implications of certain questions
  • How to develop final interview questions
  • How to conduct the interview
  • How to review the candidates with metrics for the final selection

Class Time:

Purpose:

  • The purpose of this course is to teach employees how to improve and practice effective communication in the workplace by sharpening their verbal, and non-verbal communication skills, and understand the difference between actively listening and hearing.

Learning Outcomes:

  • Be able to recall the parts and forms of communication.
  • Be able to demonstrate actively listening and responding techniques.
  • Be able to distinguish between effective and ineffective communication.

Class Time:

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time:

  • 9:30 a.m. - 11:30 a.m.

Register here →

Upon completion of this class, participants should be able to use section breaks in a document, work with headers and footers, and create and format tables.Participants should also be able to use Word’s track changes feature to track changes they or others have made in a document.

This class focuses on:
  • Creating and using multiple sections
  • Creating and formatting headers and footers
  • Creating and formatting tables
  • Working with multiple columns
  • Using Word’s track changes feature
  • Inserting a preformatted cover page
  • Using the navigation pane
Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →
Participants will:
  • Make timely and sound recommendations that withstand examination.
  • Gather and interpret relevant information prior to making decisions.
  • Formulate realistic and successful solutions.

The course is designed to expand the knowledge of the behavior factor of team work. A thorough understanding of the definition of team work and how to effectively work and contribute as a member of a team is the goal of the class.

Class Time
  • 8:30 a.m. to 4:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time:

  • 2:00 p.m. - 4:00 p.m.

Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →
Purpose:

The purpose of this course is to teach the necessary skills needed to resolve conflict in the workplace using the C.A.L.M. model.

Learning Outcomes:
  • Be able to explain why it is important to resolve conflict
  • Learn your individual approach to conflict style
  • Identify the sources and stages of conflict
  • Recall the steps to C.A.L.M. model
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 2:00 p.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 2:00 p.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time:

  • 2:00 p.m. - 4:00 p.m.

Register here →

Upon completion of this course, participants should be able to use special features for messages and manage the Inbox. Participants will also learn how to use advanced calendar features, create distribution lists, assign tasks, and much more.

  • Using voting buttons in a mail message
  • Managing the Inbox
  • Customizing the calendar
  • Delegating the calendar
  • Creating a distribution list
  • Assigning tasks
  • Moving messages to the calendar folder
  • Moving messages to the tasks folder
  • Customizing Outlook

Class Time:

  • 8:30 a.m. - 4:30 p.m.

Register here →


End of Course Evaluation



Updated: 5/24/2018

Contact Information: Learning and Development Center | 4501 Leeland Street | Houston, TX 77023 | Phone: 832-395-4900 | Fax: 832-395-4892 | Hours of Operation: Mon-Fri: 6:30 a.m. – 5 p.m.