Upon completion of this class, participants should be able to identify the parts of the Word window, create, save, and reopen Word documents, modify documents by editing text, apply different formatting techniques, create labels and envelopes.

• Creating a document
• Navigating within a document
• Using the cut, copy, and paste features
• Working with paragraph formatting
• Applying bullets and numbering
• Changing the page orientation, the margins, and the vertical alignment
• Using the Find and Replace features
• Access and work with a file in the Office 365 portal

• 8:30 a.m. to 4:30 p.m.

Upon completion of this course participants will learn:

• the difference between a HEAR template and a HEAR plan form
• how to obtain a HEAR plan form for their direct report
• how to create HEAR plans by adding SMART goals and Behavioral factors

• the steps involved in adding behavioral factors
• how to delete redundant or unwanted SMART goals or behavioral factors
• how to submit the plan for approval by the reviewing authority and employee
• how to guide direct reports to approve HEAR plans in a timely manner
• what happens when a plan is rejected

• 2:00 p.m. - 4:30 p.m.

Participants will:

• Recognize actions and behaviors that contribute to creating and managing a diverse workforce

• 8:30 a.m. to 12:30 p.m.

Upon completion of this course participants will learn:

• the difference between a HEAR template and a HEAR plan form
• how to obtain a HEAR plan form for their direct report
• how to create HEAR plans by adding SMART goals and Behavioral factors

• the steps involved in adding behavioral factors
• how to delete redundant or unwanted SMART goals or behavioral factors
• how to submit the plan for approval by the reviewing authority and employee
• how to guide direct reports to approve HEAR plans in a timely manner
• what happens when a plan is rejected

• 9:30 a.m. to 12:00 p.m.

Learn to become comfortable using Excel by:

• Opening, modifying, and saving files
• Creating a new workbook
• Entering basic formulas
• Entering common functions
• Adjusting font and number formatting
• Preparing the file for printing
• Uploading it to the Office 365 Portal

This course focuses on:

• Creating and formatting workbooks
• Entering basic formulas and functions
• Working with page layout for printing

• 8:30 a.m. to 4:30 p.m.

• City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
• Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
• Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.

• 8:30 a.m. - 4:30 p.m.

Upon completion of this course, participants will be able to organize a presentation, work with text, and use graphics. Participants will also be able to create speaker notes, work with transitions and animations, apply a design, and create a background. This course focuses on:

• Creating a new presentation
• Editing text and working with placeholders
• Inserting and modifying AutoShapes
• Inserting and modifying a picture
• Creating a table
• Adding speaker notes to a presentation
• Setting transitions and animations
• Adding and modifying a design
• Creating a background
• Uploading a file to OneDrive

• 8:30 a.m. to 4:30 p.m.

Upon completion of this course participants will know:

• How to successfully conduct unscheduled HEAR assessments
• How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

• The difference between scheduled and unscheduled assessments
• The frequency of conducting HEAR scheduled and unscheduled assessments
• Creating, saving, and editing a document
• Using the Quick Access toolbar
• Creating and editing an Excel workbook
• Creating a simple PowerPoint presentation with a picture

• 2:00 p.m. to 4:00 p.m.

This class focuses on:

• Creating and using multiple sections
• Creating and formatting headers and footers
• Creating and formatting tables
• Working with multiple columns
• Using Word’s track changes feature
• Inserting a preformatted cover page
• Using the navigation pane

• 8:30 a.m. to 4:30 p.m.

Participants will:

• Adapt to change and continuous self-improvement
• Demonstrate tenacity and willingness to go the distance to get things done
• Does not cut corners ethically
• Earns trust and maintains confidence
• Shows personal commitment

• 8:30 a.m. to 12:30 p.m.

This course focuses on:

• Defining customer service
• Identifing who are customers
• Recognizing the customer service pitfalls
• Developing outstanding customer service practices
• Calming down angry customers

• 8:30 a.m. - 12:30 p.m.

Learning Outcomes:

• Become familiar with specific City of Houston policies and procedures
• Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor

Purpose:

• The purpose of this program is to provide new supervisors with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor.

• 8:30 a.m. to 4:30 p.m.

Learn to be more efficient with Excel by:

• Entering more complex formulas
• Using Conditional Formatting
li>Sorting and filtering data
• Creating and modifying charts
• Creating a custom number format

This class focuses on:

• Working with more complex formulas and functions
• Using Conditional Formatting
li>Sorting and filtering data
• Creating and modifying charts
• Creating a custom number format

• 8:30 a.m. to 4:30 p.m.

Upon completion of this course participants will know:

• How to successfully conduct unscheduled HEAR assessments
• How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

• The difference between scheduled and unscheduled assessments
• The frequency of conducting HEAR scheduled and unscheduled assessments
• Creating, saving, and editing a document
• Using the Quick Access toolbar
• Creating and editing an Excel workbook
• Creating a simple PowerPoint presentation with a picture

• 9:30 a.m. to 11:30 a.m.

After participating in this course, attendees will learn:

• The basics of writing a winning resume
• The marketable skills set that can add value to your employer
• Critical soft skills that complement your chosen field of endeavor
• Networking resources that can give you a lift
• The art of the job interview with mock interviews demonstrated in class

• 8:30 a.m. to 4:30 p.m.

• Click here to view a micro-learning video of the Effective Career Planning class.

This course focuses on:

• Linking and embedding objects from Word and Excel
• Aligning and distributing shapes
• Inserting a picture from a file
• Inserting sounds and movies
• Navigating easily during a PowerPoint show
• Adding timings to your presentation

• 8:30 a.m. to 4:30 p.m.

Upon completion of this course participants will learn:

• the difference between a HEAR template and a HEAR plan form
• how to obtain a HEAR plan form for their direct report
• how to create HEAR plans by adding SMART goals and Behavioral factors

• the steps involved in adding behavioral factors
• how to delete redundant or unwanted SMART goals or behavioral factors
• how to submit the plan for approval by the reviewing authority and employee
• how to guide direct reports to approve HEAR plans in a timely manner
• what happens when a plan is rejected

• 9:30 a.m. to 12:00 p.m.

This course focuses on:

• Making a row or rows of a multi-page table repeat at the top of each page
• Preventing rows of a table from breaking across pages
• Performing a mail merge
• Creating a cover page
• Creating different headers and footers in different sections
• Inserting a table of contents into a document
• Inserting an index into a document
• Creating a form that can be filled in online
• Using Fill-in fields

• 8:30 a.m. to 4:30 p.m.

The course is designed to expand the knowledge of the behavior factor of utilization of time. A thorough understanding of the definition of time management and how to use make the best and most productive use of time is the goal of the class.

Participants will:

• Produce an acceptable quantity of work that indicates efficient use of time.
• Control time spent on personal telephone calls and conversations with other workers, and time spent away from work area.

• 8:30 a.m. to 12:30 p.m.

Upon completion of this course participants will learn:

• the difference between a HEAR template and a HEAR plan form
• how to obtain a HEAR plan form for their direct report
• how to create HEAR plans by adding SMART goals and Behavioral factors

• the steps involved in adding behavioral factors
• how to delete redundant or unwanted SMART goals or behavioral factors
• how to submit the plan for approval by the reviewing authority and employee
• how to guide direct reports to approve HEAR plans in a timely manner
• what happens when a plan is rejected

• 2:00 p.m. to 4:30 p.m.

This course focuses on:

• Limiting cell entries
• Performing a look up function
• Using PivotTables and PivotCharts to analyze data
• Tracking and protecting worksheets and workbooks

• 8:30 a.m. to 4:30 p.m.

Upon completion of this course, employees will be able to do the following:

• Understand the importance of building and maintaining good relationships
• Understand the key role that attitude plays in workplace and career success
• Analyze your interpersonal style to work more effectively with others
• Determine interpersonal strengths and trouble spots
• Understand your conflict management approach
li> Apply active listening skills for conflict resolution
• Apply specific strategies to deal effectively with challenging personalities

• How your attitude takes part in your career, working relationships, and your success
• Importance of good human relations skills
• Building positive workplace relationships
• Dealing effectively with challenging workplace attitudes

• 8:30 a.m. to 12:30 p.m.

• City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
• Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
• Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.

• 8:30 a.m. - 4:30 p.m.

• City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
• Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
• Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.

• 8:30 a.m. - 4:30 p.m.

Upon completion of this course participants will know:

• How to successfully conduct unscheduled HEAR assessments
• How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

• The difference between scheduled and unscheduled assessments
• The frequency of conducting HEAR scheduled and unscheduled assessments
• Creating, saving, and editing a document
• Using the Quick Access toolbar
• Creating and editing an Excel workbook
• Creating a simple PowerPoint presentation with a picture

• 9:30 a.m. to 11:30 a.m.

In this course participants will:

• Accept change readily, both in job responsibilities as well as in the work environment
• Maintain effectiveness when experiencing changes in work assignments, processes, or conditions
• Seek to understand changes and approaches change positively
• Adjust behavior to deal effectively with changes in the work environment

• 8:30 a.m. to 12:30 p.m.

Participants will learn definitions and key purposes of leadership communication, the importance of self awareness and of understanding your audience, how to use storytelling to communicate your messages, the use of repetition to reinforce messages and increase retention, fundamental leadership communication principles, and how to choose the most effective communication mechanism for your messages.

• 8:30 a.m. to 4:30 p.m.

Learn to become comfortable using Excel by:

• Opening, modifying, and saving files
• Creating a new workbook
• Entering basic formulas
• Entering common functions
• Adjusting font and number formatting
• Preparing the file for printing
• Uploading it to the Office 365 Portal

This course focuses on:

• Creating and formatting workbooks
• Entering basic formulas and functions
• Working with page layout for printing

• 8:30 a.m. to 4:30 p.m.

Upon completion of this course participants will know:

• How to successfully conduct unscheduled HEAR assessments
• How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

• The difference between scheduled and unscheduled assessments
• The frequency of conducting HEAR scheduled and unscheduled assessments
• Creating, saving, and editing a document
• Using the Quick Access toolbar
• Creating and editing an Excel workbook
• Creating a simple PowerPoint presentation with a picture

• 2:00 p.m. to 4:00 p.m.

Upon completion of this course, participants should be able to send and receive email messages, send and open attachments, and use various inbox features. Participants will also create and schedule appointments, send meeting requests, add contacts, and create tasks.

This class focuses on:

• Sending, receiving, and forwarding email messages
• Working with attachments
• Requesting a read receipt
• Setting up out of office reply
• Scheduling and editing appointments
• Creating and responding to meeting requests
• Adding contacts
• Adding tasks and recurring tasks

• 8:30 a.m. to 4:30 p.m.

Upon completion of this course participants will learn:

• the difference between a HEAR template and a HEAR plan form
• how to obtain a HEAR plan form for their direct report
• how to create HEAR plans by adding SMART goals and Behavioral factors

• the steps involved in adding behavioral factors
• how to delete redundant or unwanted SMART goals or behavioral factors
• how to submit the plan for approval by the reviewing authority and employee
• how to guide direct reports to approve HEAR plans in a timely manner
• what happens when a plan is rejected

• 9:30 a.m. - 12:00 p.m.

The course is designed to expand the knowledge of the behavior factor of problem solving. A thorough understanding of the definition of problem solving and how to solve problems in the workplace is the goal of the class.

• Cope with problem situations of varying degrees of complexity or challenge
• Evaluate and/or analyze information and provide interpretation in a timely manner
• how to submit the plan for approval by the reviewing authority and employee
• how to guide direct reports to approve HEAR plans in a timely manner
• what happens when a plan is rejected

• 8:30 a.m. - 12:30 p.m.

Learning Outcomes:

• Become familiar with specific City of Houston policies and procedures
• Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor

Purpose:

• The purpose of this program is to provide new supervisors with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor.

• 8:30 a.m. to 4:30 p.m.

Upon completion of this course participants will learn:

• the difference between a HEAR template and a HEAR plan form
• how to obtain a HEAR plan form for their direct report
• how to create HEAR plans by adding SMART goals and Behavioral factors

• the steps involved in adding behavioral factors
• how to delete redundant or unwanted SMART goals or behavioral factors
• how to submit the plan for approval by the reviewing authority and employee
• how to guide direct reports to approve HEAR plans in a timely manner
• what happens when a plan is rejected

• 2:00 p.m. - 4:30 p.m.

Upon completion of this course, participants will be able to organize a presentation, work with text, and use graphics. Participants will also be able to create speaker notes, work with transitions and animations, apply a design, and create a background. This course focuses on:

• Creating a new presentation
• Editing text and working with placeholders
• Inserting and modifying AutoShapes
• Inserting and modifying a picture
• Creating a table
• Adding speaker notes to a presentation
• Setting transitions and animations
• Adding and modifying a design
• Creating a background
• Uploading a file to OneDrive

• 8:30 a.m. to 4:30 p.m.

• City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
• Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
• Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.

• 8:30 a.m. - 4:30 p.m.

Upon completion of this course, participants should be able to organize their work and time and deal with unexpected problems.

• Organizing your work
• Prioritizing your tasks
• Avoiding procrastination
• Delegating effectively

• 8:30 a.m. to 12:30 p.m.

• The purpose of this course is to teach employees how to improve and practice effective communication in the workplace by sharpening their verbal, and non-verbal communication skills, and understand the difference between actively listening and hearing.

Learning Outcomes:

• Be able to recall the parts and forms of communication.
• Be able to demonstrate actively listening and responding techniques.
• Be able to distinguish between effective and ineffective communication.

• 8:30 a.m. to 12:30 p.m.

Learn to become comfortable using Excel by:

• Opening, modifying, and saving files
• Creating a new workbook
• Entering basic formulas
• Entering common functions
• Adjusting font and number formatting
• Preparing the file for printing
• Uploading it to the Office 365 Portal

This course focuses on:

• Creating and formatting workbooks
• Entering basic formulas and functions
• Working with page layout for printing

• 8:30 a.m. to 4:30 p.m.

Upon completion of this course participants will know:

• How to successfully conduct unscheduled HEAR assessments
• How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

• The difference between scheduled and unscheduled assessments
• The frequency of conducting HEAR scheduled and unscheduled assessments
• Creating, saving, and editing a document
• Using the Quick Access toolbar
• Creating and editing an Excel workbook
• Creating a simple PowerPoint presentation with a picture

• 2:00 p.m. to 4:00 p.m.

The course is designed to expand the knowledge of the behavior factor of team work. A thorough understanding of the definition of team work and how to effectively work and contribute as a member of a team is the goal of the class

Participants will:

• Collaborate with others to achieve results
• Work well with fellow employees in a cooperative and team-oriented manner
• Place higher priority on team/organizational goals than on own goals
• Motivate fellow employees
• Take responsibility and initiative and lead by example
• Serve as project or team leader if called upon

• 8:30 a.m. to 12:30 p.m.

Upon completion of this course participants will know:

• How to successfully conduct unscheduled HEAR assessments
• How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

• The difference between scheduled and unscheduled assessments
• The frequency of conducting HEAR scheduled and unscheduled assessments
• Creating, saving, and editing a document
• Using the Quick Access toolbar
• Creating and editing an Excel workbook
• Creating a simple PowerPoint presentation with a picture

• 9:30 a.m. to 11:30 a.m.

Upon completion of this course, participants should be able to use special features for messages and manage the Inbox. Participants will also learn how to use advanced calendar features, create distribution lists, assign tasks, and much more.

This course focuses on:

• Using voting buttons in a mail message
• Managing the Inbox
• Customizing the calendar
• Delegating the calendar
• Creating a distribution list
• Assigning tasks
• Moving messages to the calendar folder
• Moving messages to the tasks folder
• Customizing Outlook

• 8:30 a.m. to 4:30 p.m.

Upon completion of this course, participants should be able to link and embed files from other MS Office applications, insert a picture from a file, and align and distribute shapes. Participants should also be able to insert a picture from a file, work with sounds and movies, and navigate easily during a PowerPoint show.

This course focuses on:

• Linking and embedding objects from Word and Excel
• Aligning and distributing shapes
• Inserting a picture from a file
• Inserting sounds and movies
• Inserting sounds and movies
• Navigating easily during a PowerPoint show
• Adding timings to your presentation

• 8:30 a.m. to 4:30 p.m.

Upon completion of this course participants will learn:

• How to plan for a job interview
• Key questions to ask in the interview
• Legal implications of certain questions
• How to develop final interview questions
• How to conduct the interview
• How to review the candidates with metrics for the final selection

The focus of this course is to discuss and explain how to:

• Devise an effective job interview strategy
• Identify the various types of interviews
• Legal implications of certain questions
• Recognize the appropriate questions to ask
• Avoid legal pitfalls
• Develop good questions
• Conduct successful interviews

• 8:30 a.m. to 4:30 p.m.

• Click here to view a micro-learning video of the Effective Career Planning class.

• Identify and understand basic rules for writing
• Learn the various reasons to communicate in writing
• Understand the different business documents such as memos, agendas, reports, and letters
• Know when to draft which type of document
• Discover the importance of proofreading and editing documents
• Compose emails using proper etiquette

• 8:30 a.m. to 4:30 p.m.

Upon completion of this course participants will learn:

• the difference between a HEAR template and a HEAR plan form
• how to obtain a HEAR plan form for their direct report
• how to create HEAR plans by adding SMART goals and Behavioral factors

• the steps involved in adding behavioral factors
• how to delete redundant or unwanted SMART goals or behavioral factors
• how to submit the plan for approval by the reviewing authority and employee
• how to guide direct reports to approve HEAR plans in a timely manner
• what happens when a plan is rejected

• 2:00 p.m. - 4:30 p.m.

Learn to be more efficient with Excel by:

• Entering more complex formulas
• Using Conditional Formatting
• Sorting and filtering data
• Creating and modifying charts
• Creating a custom number format

This class focuses on:

• Working with more complex formulas and functions
• Using Conditional Formatting
• Sorting and filtering data
• Creating and modifying charts

• 8:30 a.m. to 4:30 p.m.

Upon completion of this course, participants will be able to do the following:

• Identify prepositions
• Recognize that the object of a preposition can never be the subject
• Define pronouns
• Identify and use singular and plural pronouns with the proper verbs
• Use objective and subjective pronouns correctly
• Use the correct word when writing and speaking

This course focuses on:

• Identifying prepositions
• Distinguishing between the subject and the object of the preposition
• Using the correct forms of pronouns
• Selecting the correct word and word spelling

Class Time

• 8:30 a.m. to 4:30 p.m.

Upon completion of this course participants will learn:

• the difference between a HEAR template and a HEAR plan form
• how to obtain a HEAR plan form for their direct report
• how to create HEAR plans by adding SMART goals and Behavioral factors

• the steps involved in adding behavioral factors
• how to delete redundant or unwanted SMART goals or behavioral factors
• how to submit the plan for approval by the reviewing authority and employee
• how to guide direct reports to approve HEAR plans in a timely manner
• what happens when a plan is rejected

• 8:30 a.m. - 4:30 p.m.

Upon completion of this course, participants will be able to do the following:

• Identify prepositions
• Recognize that the object of a preposition can never be the subject
• Define pronouns
• Identify and use singular and plural pronouns with the proper verbs
• Use objective and subjective pronouns correctly
• Use the correct word when writing and speaking

• Identifying prepositions
• Distinguishing between the subject and the object of the preposition
• Using the correct forms of pronounse
• Selecting the correct word and word spelling

• 8:30 a.m. - 4:30 p.m.

Purpose:

• The purpose of this class is to show the correlation between emotional intelligence and professional success.

Learning Outcomes:

• Define emotional intelligence and explain why it is necessary for professional success
• Recall the four components of emotional intelligence
• Recognize high or low emotional intelligence in others
• Know your individual emotional intelligence scores, based on the in-classroom assessment

• 8:30 a.m. to 12:30 p.m.

• City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
• Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
• Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.

• 8:30 a.m. - 4:30 p.m.

This course focuses on:

• Limiting cell entries
• Performing a look up function
• Using PivotTables and PivotCharts to analyze data
• Tracking and protecting worksheets and workbooks

• 8:30 a.m. to 4:30 p.m.

Upon completion of this course participants will know:

• How to successfully conduct unscheduled HEAR assessments
• How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

• The difference between scheduled and unscheduled assessments
• The frequency of conducting HEAR scheduled and unscheduled assessments
• Creating, saving, and editing a document
• Using the Quick Access toolbar
• Creating and editing an Excel workbook
• Creating a simple PowerPoint presentation with a picture

• 9:30 a.m. to 11:30 a.m.

The course is designed to expand the knowledge of the behavior factor of team work. A thorough understanding of the definition of team work and how to effectively work and contribute as a member of a team is the goal of the class.

Participants will:

• Make timely and sound recommendations that withstand examination
• Gather and interpret relevant information prior to making decisions
• Formulate realistic and successful solutions.

• 8:30 a.m. to 12:30 p.m.

Learn to become comfortable using Excel by:

• Opening, modifying, and saving files
• Creating a new workbook
• Entering basic formulas
• Entering common functions
• Adjusting font and number formatting
• Preparing the file for printing
• Uploading it to the Office 365 Portal

This course focuses on:

• Creating and formatting workbooks
• Entering basic formulas and functions
• Working with page layout for printing

• 8:30 a.m. to 4:30 p.m.

Upon completion of this course participants will know:

• How to successfully conduct unscheduled HEAR assessments
• How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

• The difference between scheduled and unscheduled assessments
• The frequency of conducting HEAR scheduled and unscheduled assessments
• Creating, saving, and editing a document
• Using the Quick Access toolbar
• Creating and editing an Excel workbook
• Creating a simple PowerPoint presentation with a picture

• 2:00 p.m. to 4:00 p.m.

Upon completion of this class, participants should be able to identify the parts of the Word window, create, save, and reopen Word documents, modify documents by editing text, apply different formatting techniques, create labels and envelopes.

• Creating a document
• Navigating within a document
• Using the cut, copy, and paste features
• Working with paragraph formatting
• Applying bullets and numbering
• Changing the page orientation, the margins, and the vertical alignment
• Using the Find and Replace features
• Access and work with a file in the Office 365 portal

• 8:30 a.m. to 4:30 p.m.

Upon completion of this course participants will learn:

• the difference between a HEAR template and a HEAR plan form
• how to obtain a HEAR plan form for their direct report
• how to create HEAR plans by adding SMART goals and Behavioral factors

• the steps involved in adding behavioral factors
• how to delete redundant or unwanted SMART goals or behavioral factors
• how to submit the plan for approval by the reviewing authority and employee
• how to guide direct reports to approve HEAR plans in a timely manner
• what happens when a plan is rejected

• 9:30 a.m. - 12:00 p.m.

Upon completion of this course, participants should be able to create a Pivot Table, change a field name in a Pivot Table, add fields to a Pivot Table, change the calculation type, automatically expand a Pivot Table, and change the field order. In addition to Pivot Tables, participants will be able to create and work with a Pivot Chart. They will also be able to use the Formula Auditing feature, separate text from one column into two columns, and use the Goal Seek feature.

• Creating and modifying Pivot Tables
• Creating Pivot Charts
• Using the Formula Auditing tools
• Using the Goal Seek feature

• 8:30 a.m. - 12:30 p.m.

Upon completion of this course, participants should be able to understand their roles in keeping the workplace efficient and pleasant and be able to find the root causes of conflict.

This course focuses on:

• Defining civility in the work place
• Applying workplace etiquette
• Diagnosing the causes of difficult behavior
• Communicating effectively

• 8:30 a.m. to 12:30 p.m.