Globalization and instant access to information, products and services continue to change the way our customers conduct business. Today's competitive environment leaves no room for error. We must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture.

What is Lean Six Sigma?
Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. Why "Sigma"? The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many "defects" you have in a process, you can systematically figure out how to eliminate them and get as close to "zero defects" as possible. To achieve Six Sigma Quality, a process must produce no more than 3.4 defects per million opportunities. An "opportunity" is defined as a chance for nonconformance, or not meeting the required specifications. This means we need to be nearly flawless in executing our key processes.

Organizations increasingly rely on learning technologies to manage their training curriculum and deliver it to employees as well as customers. These technologies also satisfy the compliance and tracking requirements associated with mandatory training in highly regulated industries. Office of Talent & Organizational Development's learning technology consultants can help you select these tools to match your organization’s needs.

Centralized Training: LMS
Learning management systems (LMS) are evolving to meet the demands of organizations. New features of LMS include social learning, learning support, and a learning portal instead of a learning environment. Quite naturally, the Office of Talent & Organizational Development uses an LMS based training records system called SABA. Provides our learning participants automatic access to a centralized training record. We maintain training schedules, course descriptions, class schedules, and student transcripts on this system.

The Office of Talent & Organizational Development's instructional design specialists work with your department managers and executive leadership to help develop talent and performance management practices. They are well-versed in the latest trends in learning development and various mediums, including social media and e-newsletters. They are also knowledgeable in other methodologies, including semi-structured/online surveys, competitive assessment models, and coaching and development model.

Modalities
Many of our specialists have blended learning experience, while others specialize in instructor-led training (ILT), informal learning, or a combination thereof. Our specialists can conduct needs analyses to identify the appropriate training solutions, then develop and deliver them.

• Classroom Training (ILT)
• Informal Learning/Social Learning
• Blended Learning
• Content Development

The Office of Talent & Organizational Development's training and facilitation consultants are experts in adult learning theories and have experience in many subjects, including those related to your training needs. Our consultants can deliver leadership training, EQI emotional intelligence training, and International Public Management Association (IPMA)-HR training. Many have held leadership positions and hold professional certifications, enabling them to facilitate a knowledge transfer to your employees. Whether you need one consultant or a team of trainers, you can rely on the Office of Talent & Organizational Development's consultants to provide engaging training in an actual learning environment. Whether you are implementing a new learning technology or instituting a new training initiative, Office of Talent & Organizational Development's project managers can lead the venture. Our project management consultants are skilled at managing resources, time, budget, and project scope.

The right performance management tool can help you identify critical skills gaps and make it easier for your managers to create performance plans. Some talent management suites integrate with learning management systems to form a complete solution. Office of Talent & Organizational Development's experts will work with you to maximize the tool’s capacity for performance management, analytics, and reporting. Whether you need a dynamic trainer to facilitate courses developed internally or acquired through an outside vendor, Office of Talent & Organizational Development consultants can facilitate effective knowledge transfer. Our training and facilitation consultants are skilled at adapting their presentation based on the audience and the nature of the training.