Mayor's Office Press Release

City of Houston Opens Pilot Neighborhood Restoration Center in Northeast Houston for Harvey Flood Survivors

November 21, 2017 -- The City of Houston, along with local non-profit organization partners, opened the first Neighborhood Restoration Center at the Kashmere Multi-Service Center on Wednesday, November 15, 2017 as part of a pilot program aimed at connecting Houstonians affected by Harvey with recovery services.

As part of this ongoing effort, a Neighborhood Restoration Center will be open at the Kashmere Multi-Service Center,  located at 4802 Lockwood Dr., Houston, TX 77028 every Wednesday during the hours of 9:00 a.m. – 7:00 p.m. to provide information, and connect survivors with resources, such as: legal aid, mental health and wellness, home repair and rebuilding information, employment help, and housing counselors. Case management services at the Center are being provided by BakerRipley and the Houston Area Urban League.

“The City of Houston stands ready to help our residents connect to the information, resources, and partners they need to get back to their new normal,” said Houston Mayor Sylvester Turner. “Our region’s recovery won’t happen overnight, but providing our families, friends, and neighbors with a connection to disaster recovery services will help us get closer to that goal.”

Disaster-focused non-profit organizations, churches, businesses, governmental agencies, and volunteer groups are urged to join this collaborative effort.  The City expects the number of participants and partners to expand each week as word of this initiative grows, with additional locations expected to roll out in the near future.

“The opening of this center – with more to come – is an important step by the city.  It represents a critical partnership between the public sector and the non-profit community, which is especially important given the scale of Harvey’s impact on the people of Houston,” said Amanda Timm, Executive Director of Houston Local Initiatives Support Corporation (LISC).

City Departments participating in the program include:

  • Department of Neighborhoods, New Americans & Immigrant Communities
  • Department of Neighborhoods, Mayor's Citizens' Assistance Office
  • Houston Public Works - Houston Permitting Center
  • Office of Business Opportunity
  • Housing & Community Development Department
  • Houston Health Department
  • Houston Health Department - Area Agency on Aging
  • Office of Emergency Management
  • Solid Waste Management Department

Additionally, some area non-profit agencies are providing case management, and access to recovery services, including:

  • All Hands Volunteers, Inc.
  • Care Connection - Aging and Disability Resource Center
  • Northeast Next Door Redevelopment Council

Houston residents in need of assistance related to Harvey recovery, who cannot come to the center are asked to call Texas 2-1-1 (877-541-7905), so a trained case manager can be made aware of their individual needs, and connect them with recovery services.

Additional information on Houston's disaster recovery can be found at