Office of Business Opportunity
Title VI Complaint Processing Procedures and Resolutions
Complaint Processing Procedures
Upon receipt of a complaint, the Title VI Coordinator will determine the following:
- The completeness of the complaint form.
- If the complaint meets the submission time requirements.
- If additionally information is required.
- If the City of Houston has jurisdiction for the complaint.
The Title VI Coordinator, after having received the complaint, is responsible for notifying the respondent(s) of receipt within five working days, as well as whether the complaint is accepted or not accepted. If accepted, the Title VI Coordinator shall forward a copy of the complaint to the appropriate federal agency’s Office of Civil Rights and City of Houston’s City Attorney for review.
If the complaint is not accepted, the complainant will be notified of the reason(s).
Resolution Process
All complaints shall be investigated and addressed, with a formal written response provided within 30 days of the date the complaint is received, in attempts to resolve it at the lowest possible level.
Appealing the Written Decision
All resolutions are final. If additional facts or circumstances require a review of the event, a new complaint may be submitted for review.