Making a Difference
Commend a HPD Officer or Civilian Employee
If an officer or employee of the Houston Police Department provides services that you feel should be commended, please let Chief Acevedo know by submiting a commendation form for the officer or employee that provided you with exceptional service.
(In order to properly fill out, save and submit the PDF form you must use Adobe Reader or Acrobat 8.0 or greater. You can download the latest Adobe Reader here.) Once the form is filled out it can be submitted by clicking the 'submit' button or by emailing the completed form to firstname.lastname@example.org
Read commendations for HPD personnel from the community
I was caught in the flash floods on July 4th. When the waters receded, Officer Chase tried to move my car out of the middle of the road, but it was full of water and too heavy. He stayed with me in the pouring rain and called a tow truck to remove the car. I was very traumatized from being trapped in the car. Officer Chase was so kind and helpful. I am very grateful for his calm control of the situation.
Officer McHenry, Officer Olson
I am the property manager of Elder Street Artist Lofts. I had a (possible) domestic dispute in a resident's apartment. The officers called several minutes before arrival and were extremely professional and calm entering my building. After taking my account & details of the situation they knocked on the resident's door; the resident opened immediately. Both officers spoke calmly, clearly and kindly to my resident. This became a "wellness check" due to the nature of the call and they informed the resident they would need to do a walk thru the apt to be sure no one was injured & it was safe and clear. *primarily due to someone else being in the apt*. The resident denied that anyone was in the apt MULTIPLE times to the officers-upon entry they saw the other person in question. Again, the officers spoke calmly, clearly and kindly to the additional resident. This situation could have gone so much differently with a terrible outcome. They kept professional and respectful. I cannot say enough GREAT things about these officers. I wish I had more space to type more about these awesome gentlemen. GREAT JOB HPD! YOU ARE DOING IT 101% RIGHT. THANK YOU! Give them tickets to an Astros game! :)
Officer S.M. Dalmas
This is the nicest man and police officer. My daughter wanted a picture with him so bad, he was very busy but took the time to take a picture with my daughter. She also wanted a hug and he gave her a hug. If you are able please share this image with the officer. Thank you. C&AR
My name is M, live in Florida. Im a double amputee. I just watched the video of him dancing with the girl in Wheelchair. I was moved to email and say that I was touched by this. Officers don’t get any credit for what they do..... all officers have my respect for all they do. Tell officer Fernandez , your a hero for what you’ve done
How are you..?
I am sitting in Shanghai International airport heading home to Melbourne Australia catching up with new from home on the internet and seen an article of one of your officers Sandy Fernandez dancing with a little girl in a wheel chair,
I just had to make contact with you guys as it brung a few tears to my eyes guys, how cool and how caring , extremely nice to see, so when ya seen officer Fernandez please say to him he is a caring guy ...so cool ....
Can’t wait to get home to hug my daughter Best regards to all and stay safe
Have a great day
Dear Chief Acevedo,
Thank you for your courageous and principled stand in speaking out against separating children from their parents. This kind of human decency is what will truly make America great again, and we need more of it.
I know you've probably received criticism for your position. Please know that many others of us are grateful.
With profound respect,
All too often, we see the worst in people and how they treat others. In this case, it was truly refreshing to read about Ofc. Koryciak and her efforts in helping a gentlemen she assisted who was not having a good day and struggled with an illness. (Diabeties) I suffer from this disease and know how important it is to get immediate attention when having an episode. This email is simply to commend Ofc. Koryciak and her dutiful efforts to assist another person in need. Its very heartwarming to see acts of kindness like this where we all too often forget what it's like to help others in need.
My hat is off to Ofc. Koryciak for a job well done.
Best Regards, DP
While cycling in downtown Houston this afternoon, a driver pulled up close behind me at a red light. What the driver (and I) didn't realize is that an HPD SUV was nearby in another lane. The instant the light changed, the driver honked at me twice. That's when the PA system of the HPD SUV blared, "DRIVER -- BACK OFF. GIVE THE BICYCLE ROOM."
WOW. I signaled "thank you" but wish I knew who to thank for his concern. Thank you HPD for "suggesting" Houstonians become more bicycle-friendly. I am sincerely grateful.
Dear City of Houston Police Department,
On Monday afternoon my vehicle suddenly stopped, and I called my insurance company about 50 minutes later I received a jump; then about 15 minutes later my vehicle stopped again in the middle of the road. My battery on my phone was getting very low and I had gotten out to charge my phone, but I saw Sgt. Cowger and I did not want my car to be towed as I was waiting for a tow truck per this feature is included in my insurance. The officer took my phone to his vehicle and charged it for me and waited with me to avoid someone hitting the back off the car due to where it was positioned. I then called my insurance company because I was informed by the officer that I had given the wrong address to the insurance company. I called them and we both waited awhile before reaching out again, at that time I was given the driver's contact and Sgt. Cowger called him and spoke to him several times to get an update on when he would arrive. The tow truck did not come until about 4: 57 p.m. when it was pouring down raining and the officer had waited out there with me for over 2 hours. Sgt. Cowger went above and beyond to ensure there were no accidents. He really serves and protects!
We would like to thank Officer Arlotta and everyone involved in the speedy recovery of our stolen merchandise on May 15, 2018. They worked very hard to resolve the issue in a courteous, professional manner. We are very appreciative.
M & MF
Officer Nathaniel Waldie,
Officer Jack Carlton
I just wanted to send a heartfelt "thank you" to the officers above and all of the HPD officers that responded to and have worked on this case. Officer Waldie, specifically, had numerous hurdles to jump to get any charges brought in this case and his professionalism and diligence have been stellar. All officers have really gone above and beyond in their assistance and I will forever be grateful to them. Thank you for all that you do...
Last night, April 30 my son and I were attending the Yankees/Astros baseball game there at Minute Maid Field. Between around the 6th inning change……….there were two groups of about 4 each sitting in front of us……….we were In the ADA section 161 as I am a disabled veteran…………these two groups in front us started raising there voice at each other and getting into each other “faces” and it was rapidly about to become a physical match up.
My son noticed a police officer to our left about 15 feet away. We were able to get his attention and bring to his attention this potential fight. Sgt Egdorf stepped right in and very professionally spoke to the two groups. I do not know what he said for it was lightly spoken but it was like pouring a bucket of cold water of both groups. They separated, said down, and become real quite……………..their problems between each other ended.
I want to compliment Sgt Egdorf for handling this situation and bringing it to an immediate end and his professionalism.
The Houston Police Department needs to recognize Sgt Egdorf for his ability to take a HOT and turn it into a COLD situation…
Good morning HPD,
Happy Monday to you all! I just wanted to pass along a big THANK YOU this morning to an officer that was driving North bound on Beltway 8 near the West Park toll around 615am. I was on my way to work and having a very busy week ahead of me I was deep in thought & not fully focused on my speed! Your officer pulled in behind me and gave me a flash of his lights as a warning. I immediately looked down to realize my error. That simple warning flash gave me the gut check I needed to adjust my focus back to the road. Your officer could have easily pulled me over and given me a ticket but did not & I wanted to pass along my sincere & heartfelt THANK YOU!! I know you all don’t receive enough good credit nowadays so I wanted to make sure that I gave credit where it was due. Whether your officer knew it or not, he made my morning! Thank you again and have a great & safe week.
I had the opportunity to ride-along with Officer Brumley out of Northwest division. Of all the officers I know, and I know quite a few, Officer Brumley is one of the most proactive. It was obvious in my 8 hour shift with Brumley that he's not only a major asset to the Houston Police Department, but a major asset to the surrounding community as well. Bromley doesn't dodge the dangerous calls, he seeks them out. He's a very productive member of the department, and it shows in his method of patrolling. His high caliber expectations for himself and constant level-headedness kept giving me the impression he's a field training officer -- to which I was surprised to hear he wasn't (yet). I would like to thank Officer Brumley as well as the supervisors at Northwest division that allowed me to ride along in 5F20s this evening.
I was so happy to see increased police presence on Bissonett Street near 59 SW FWY. I didn't notice any working girls today. I hope those women/girls aren't being trafficked. A few weeks ago, I saw "working" girls that looked 14 or 15 years old. Breaks my heart. The men that seek their services are just as bad.
I pray that those children are safe. I pray that the officers are safe. Thanks for all that you do and keeping the community safe.
Officer F. Sierra,
Officer with illegible hand writing
My car was broken into (passenger window smashed - glass everywhere). In the big picture, it was certainly a minor incident, but I was with my wife and two young kids at the park and it was quite a shocking experience. I was in a bit of a state.
Two police officers arrived at the scene within 15 minutes of me calling in the incident. The young one with bad handwriting spoke with us and wrote up the report. He was calm, friendly, empathetic and patient. He communicated clearly, and gave rational advice. I was surprised how much better I felt about the whole incident after the officers left.
This (alone) obviously isn't behaviour that is going to win anyone a medal, but I so rarely come in contact with the police that this one incident will make a lasting impression with me. After the hundreds of cop shows and negative news stories, I almost forgot that the cops are the good guys doing a largely thankless job. Thanks for the reminder.
Traffic in the Galleria area
I just wanted to reach out about the way the police department handled the influx of traffic in the Galleria area, particularly Friday, April 20.
I work off of Bering near the funeral home and not terribly far from Second Baptist where the public shuttle was being run and I dreaded the work day, fearing that the crowds and traffic would be overwhelming. I have to say, I was unbelievably impressed with how smoothly everything was run due to police presence! At Woodway and Chimney Rock (the route I take to get home) they had everything handled beautifully. Major props to the police force!! It was very organized!
I just wanted to take a minute to say thank you, not only for the amazing job done yesterday, but everyday!! It really inspires Houston pride! Thank you!!
I just wanted to congratulate your mounted section on going bitless and barefoot. I wish more riders of all disciplines would do this and realise the advantages to both horse and human of doing this. It is refreshing to see this happening. I’m in the old country (England) but word gets around quickly these days!
I would be interested to know how you came to this decision and if you think other police depts. might be taking it up in the US. Well done, and best wishes!
Commendation for Officer Kiper
I would like to commend Officer Kiper for his efforts the other night that resulted in the retrieval of my stolen cell phone and putting the thief behind bars for the night. While a stolen cell phone is not very high in terms of seriousness, it meant a great deal to me not to have my stored information in a thief's hands, not to mention being out a cell phone. I have no doubt that his willingness to stay and sort thru video, (using his own personal phone to do so), making the effort to contact the DA in the middle of the night and believing me when I told him who did it made that possible. Not every officer would have done so or even put in half the effort that he did. His actions exemplified what I had hoped, but not expected, an HPD officer would do, and I am most grateful.
Please thank him for me,
On 3/27/18 I was rear ended. HPD was called. I had my 8 month grand daughter in the car with me. Unfortunately I did not write down the officer’s name but I was able to take a picture of the number on his car. He was in car #46017. I wanted to let you know the officer was very patient and calming. As you can imagine I was very worried about my grand daughter. He was thorough and courteous, reassuring me, while getting all the necessary information, that my grand daughter was fine. ( She was taken to the ER and she was fine. )
I don’t know if I thanked him properly for helping me through a stressful time. Please let him know how much I appreciated his assistance and reassurances.
Officer M.A. Boozier
Hello, In this present climate, it is reassuring to have an officer of the caliber of Officer M.A. Boozier respond to a call. Unfortunately, the recovery of a hand gun has become too common for us here at National Car Rental. Officer Booziers’ response time was lighting fast; so much so that a visiting co-workers commented “ I wish we could get that fast of a response at IAH.” We here at National were little unsettled, yet Officer Boozier reassured us and patiently waited as we gather the materials she needed.
Oftentimes, one only hears negative things about our police force. Good deeds may go unnoticed, but not this time.
When time permits, please let her know how much we here at National Car Rental value her commitment to uphold the law of the land. What a credit to the Houston Police Department.
This morning I watched for a long time the news as it followed the police effort to retain a driver who was clearly having major difficulty. It took a very long time and there were multiple police vehicles following the car in question. They didn’t hassle, they didn’t charge, they cleared the traffic and followed for a very long time. When finally, for about the fourth time, the car appeared to be stopped, the police cars went away, more confrontive personnel in more military like apparel blocked the car, removed the clearly seriously impaired driver, loaded him into an ambulance and took him away.
In the entire experience, no police vehicle was damaged, no one was injured, it took a pretty long while but the patience paid off.
It was really a fine performance of smart policing. Congratulations!!!!
The video should be shared with police units around the country who have a tendency to be a lot more products of bad movies……
Made a tough situation better
I am from St Louis, MO and was in town for a funeral. 3 motorcycle officers from Houston PD escorted our funeral procession on Saturday 3/17/18 in the morning. They did an awesome job. My friends and I were impressed w/ their professionalism (looks like a dangerous job) and kindness. Made a tough situation better. Thank you very much!
Above and Beyond
My wife and I arrived at Hobbie Airport at 8 PM on Thursday, March 8th. We had a hotel reservation that turned out to be booked at Houston's other airport, a 45 minute $100 cab ride away. We did not know what to do. Office C.Nguyen was in the airport and took us to the baggage claim area where there was a touch screen that listed nearby hotels. We did not have a cell phone so he graciously gave us his personal cell to call a hotel. Without his help I'm sure we would have been stuck at the airport all night. Not a good thing for senior citizens like ourselves. Office Nguyen went above and beyond and his friendly demeanor put both my wife and me at ease.
He is a credit to your police force.
D & KT
Officer Matt Williams
In the grand scheme of things, this was a very minor incident - a lost bag at the Hilton of Americas Hotel during CERA Week to be precise - but the fact that Officer Williams gave it the extra level of attention he did meant a great deal to me. The missing bag contained tax forms for my entire family - so I was VERY concerned about getting it back. Officer Williams took the time to speak with individuals who had been in the area the last time my bag was seen, and he also reviewed surveillance footage (what little there was) in an effort to track it down - far more than the security staff at the hotel did on my behalf. In the end - it was an interview that Officer Williams had with one of the witnesses (that I was present for) that led to my bag's whereabouts. Without that follow up interview - I may never have seen my bag again. I did not get the chance to properly thank him before I left town - so please convey my extreme gratitude to him - he is a great representative of the Houston PD.
Officer Tuan Nguyen
I would like to recognize officer Nguyen for his professionalism as the officer on duty for the 35K timeline (@mile 22) at the Houston Marathon this past January. His professionalism guaranteed our safety pre, during and post event and his openly enthusiastic attitude fostered a pleasant environment as he cheered on all the runners throughout the 6 hour event. Office Nguyen is an asset to the Special Ops Division and an excellent ambassador for the professionalism of the Houston Police Department. Please recognize Officer Nguyen on behalf of myself and my company, MYLAPS Sports Timing. It was a pleasure working with him! Thank you.
C. E. Austin Police Officer
R. Kolenovic Police Officer
J. Caten Police Officer
I would just like to let you know that those officers did an outstanding job of dealing with that guy (Suspect) this morning. I was at the station and I saw the entire thing. I know the guy they took to jail and he was wrong and acting like something was wrong with him. He is always here trying to hustle a few dollars but he started bothering people going into the store. I saw him peeing on the ground and then he tried to fight a man on a bicycle, but the dude (man) hit him with his umbrella and rode away. Those officers showed and gave him plenty of chances to leave but he wouldn't. The way things are going with the police this could have gone a lot worse but it didn't. They handled everything in an excellent way (manner). Police don't get enough credit for what they do and I just wanted to let you know that they did a good job today.
2 police officers
I would like to thank the 2 police officers that were dispatched to our home this morning after we called with a possible intruder in our home around 5:30 a.m. Fortunately, no intruder was found. We felt bad for wasting their valuable time but was reassured we did the right thing. Unfortunately, I only thought to look at their names as they were leaving. Thank you Officer Richardson and to the first officer who arrived. It made us appreciate police officers even more because they were possibly putting their lives on the line for complete strangers. Please forward to the 2 officers who took care of us this morning.
J and DP
My partner and I recently visited Houston on holiday from Christchurch New Zealand, your city was stunning as well as its surrounding areas and further afield.
We loved our visit and were impressed with the city itself.
During our stay we met a number of mounted police officers, who were extremely helpful and polite. They also looked extremely impressive on their beautiful horses. They were happy to give directions and general advice to us, which was great, whilst monitoring the traffic flow and what was going on in the neighbourhood.
(I did ask if they minded me taking a snap, before I did).
I thought I would share some of the snaps I took, maybe you might find them useful.
We will visit again. Thank you.
Officer came to help
My friend's car was smoking and refusing to drive as she was carpooling us to school. Officer Jackson was assisting a three car accident near by. When he finished with the accident, he came to help the three of us. Officer Jackson stayed with us through the entire expierence. He helped us move the car to safety, contact the right people, direct raffic around us, and make sure we were safe throughout the whole expierence. Officer Jackson went above and beyond for both traffic incidents on a Monday morning. Thank you, Officer Jackson!
TH, KJ, and OM
I want to commend two of your officers, Dave Farrington and Sgt. Kyle Englehart. On Friday January 26, I brought my eight year old autistic grandson, MB, out to the Air Support division at Hobby airport to see the operation. We were met by officer Farrington and he invited us inside the hangar. Both officers made the visit very special and began showing an incredible interest in M and gave him a personalized tour of the hangar and the aircraft.
M was having a very difficult evening and I was so impressed to see both officers recognize the issue and get down on his level and make a point to very intently communicate with him making his visit absolutely unforgettable. M has still NOT stopped talking about his new friends. What an impression they made on this young boy’s life. It makes me exceptionally proud since am also retired from the Houston Police Department. Thank you again for your service to our community and please pass along my thanks and commend Officers Farrington and Sgt. Englehart for opening their hearts and showing such great compassion to M. This is something he will remember the rest of his life.
Thank you and God Bless.
My name is FM. On December 20, 2017, I received a citation from officer Davis, M, Badge # 6480 for speeding. During his traffic stop, he presented himself in a very respectful manner and was extremely professional. I was accompanied by my family at the time. Throughout the traffic stop, he explained the violation I committed and was very helpful in providing the information needed to take care of the citation. Most importantly, my family felt safe that night. As an ARMY combat veteran, command presence is everything and officer Davis displayed his professionalism throughout that period of time. This email is to appreciate the courtesy given to us by Officer Davis and as a veteran I thank him for his service to the community.
A note of thanks to Officer D. H. Holling at the Houston International Airport
January 1, 2018. (I believe that was the date)
This is really is just a thank note to the officer for taking the time to assist me in retrieving my phone that I had left behind in the Houston International Airport Immigration Area. After having left the restricted area, I realized I left my phone in the restroom area, after not receiving any help from the SouthWest Airlines, I asked Officer Holling for assistance. The officer took the time to go back into the Restricted Immigration area and retrieve my phone for me. I appreciated this.
Thank you very much,
The purpose of the original submission of the commendation was to recognize the professionalism and courtesy of Officer T. Huerta. Officer Huerta was dispatched to me and my children after a window was smashed in our vehicle and all our luggage from a Christmas trip was stolen. Officer Huerta took his time with us and calmly walked us through the questions he had to ask. He gave us advice and never made us feel like the crime we just experienced was trivial. This occurred on December 27th at around 9pm in the parking lot of Lupe Tortillas on Shepherd Drive. While I live in Oklahoma, both of my sons live, work and attend UH in Houston and I am glad to know such outstanding officers are keeping Houston as safe as possible.
I had to write about the wonderful care and attention we received from your Officer C. Tierney.
Scenario: My son (22 years old) and his girlfriend got a Christmas gift for tickets to Rockets/Spurs game for December 15th. After the game I got a panicked call they were walking the streets and could not find his truck. They were cold and scared and after 45 minutes I got into my car and drove down from Spring and arrived at 12:15am. After driving the streets, calling the towing company to ensure the truck had not been towed, I called 3-1-1 and Officer Tierney came and met with us. It was 3am. Officer Tierney was kind and attentive. He also located the truck 10 minutes later. We were so thankful. He was never demeaning to my son for forgetting where he parked. Thank you for having Officer Tierney in your department. In addition, thank you ALL for what you do for the public.
With admiration and appreciation,
On Sunday, December 17th, 2017, I was stopped for a traffic violation by Officer R. Bates. He was very professional and nice during the traffic stop. He was informative on how to handle the traffic ticket and even provided directions to the courthouse. Being and African American woman in the climate of today's world, it can be scary experience when a police officer pulls you over. Officer Bates renewed my faith in law enforcement. This experience has shown me that there are officers in the City of Houston that care about the citizens and take pride in treating all races equally. Please send my sincere gratitude to Officer R. Bates.
For Chief Art Acevedo,
On December 11th, 2017 , at approximately 11:30 am, Your Officer SAMANTHA NICOLE NAGELHOUT, was off duty, driving through my City. As she cross Woodlands Parkway at I-45, she noticed a white male in a blue hoodie looking over the edge of the overpass bridge. She later related to my Officers that the man looked stressed and she felt as though he was pondering committing suicide by jumping off the overpass. Officer Nagelhout stopped, identified herself to the man and engaged the man in conversation, asking him if he needed help. After some conversation, she was able to get him off the overpass and to a local restaurant where my Officers met with her. The man admitted that he had just lost his Wife, his child, his job, and truck and saw no reason to live. He stated that he had intended to jump if your Officer hadn’t intervened. There is no doubt that her actions saved this man’s life. I would like to forward my thanks to her and to Chief Acevedo for this. Her selfless act saved a life. She could have looked away. She could have not cared. But instead, she showed compassion and understanding. She acted in the finest tradition of a Houston Police Officer. I intend to nominate her for a 100 Club award if Chief Acevedo agrees.
Chief A.T. Walters
Commendation for Officer Cory Christina and Officer Thomas Haisten
Both officers were at DA Intake filing charges when an employee with the clerks’ office ran out frantic telling the officers her car had been broken into and a male was inside the car. The employee stated there was a pistol in the car and the other responding officers did not know this. Officers Christina and Haisten immediately ran out of the building to assist the clerk's office employee. The male was arrested by other responding officers and the firearm was found secured in the vehicle. The clerk employee was most appreciative of the officers’ assistance. I was impressed they both jumped into action without hesitation, very commendable.
Thanks to the officers who attended a noise complaint last night at Tanglewood at Voss building.
Response time was less than 10 minutes and the issue taken care of right away.
Amazing service! Thank you all!
Getting the task done
On 11-13-2017 I presented a complaint with the Auto Dealers Division because the vehicle I had purchased had not been registered by the dealer for 6 months and I felt like I was being defrauded by the used car dealer. Within just a few hours Officer Shannon called and said she was going over to the dealership and get to the bottom of it. As of today the vehicle is registered and I have my plates all thanks to Officer Shannon and the tenacity she showed getting the job done. She told me the vehicle would be registered by Thanksgiving and sure enough it was. I commend Officer Shannon for her professionalism and zeal in getting the task done.
You should be proud to have her on the watch!
Dear Chief Acevedo,
I would like to thank the Houston Police Dept. S. Gessner Station, Night Shift Officer Rivera. I conducted my Ride Along Saturday, November 11th, 2017, as part of my Houston Citizen's Police Academy training. I rode with Officer Rivera who is a professional in every sense of the word. He showed compassion and caring to each citizen he spoke to. He is a very diligent and hard worker – we took calls that weren’t even his because he wanted to keep the board cleared. We answered several different type of calls, one being a fatality.
Part of our training at the HCPA is each week two different divisions came to speak to us. During my Ride Along, I was able to experience what they taught us in class. The Vehicular Accident Div. told us that even though there might be police cars blocking the road, have freeway exits/entrances closed off, people still find a way to drive right through the blockade and through the accident scene. The Officer told us about how a HPD Officer was killed and several others seriously injured because of a person driving through a scene. I had a hard time comprehending how a "reasonable" person would just drive through a scene when you can clearly see patrol cars blocking the area off. Well... I experienced that first hand on my ride along. We had to set a perimeter and close off the feeder road for the fatality. There was barely enough space between the two patrol cars and a person still drove in between them.
The person was cognizant of what he was doing because he slowed down to make sure he fit in-between the cars. The lights on all the patrol cars were flashing and we put the siren on and the driver just kept going.
That was crazy observing that! I highly recommend everyone going through the HCPA and experience firsthand what Officers go through.
I have been telling everyone I can about the HCPA. I have posted it on social media and am handing flyers out to people.
I am excited about this program and want everyone to know about it.
Thank you and Have a Blessed Day,
Dear Chief Acevedo,
Recently we had a situation where a "device" of unknown origin and danger was found in our residence garage. We contacted HPD and Officer Masters came within a few minutes to help us. He was very professional, and immediately recognized the situation as an old WW2 hand grenade or other explosive wartime device.
Officer Masters called his supervisor Sgt Lancaster, who also recognized the need for support assistance and he called the HPD bomb squad.
These men promptly came and quickly went about to discover the device's origin and potential danger. The HPD bomb squad used tools and showed the device to be an old Japanese Army explosive device which had been neutralized many years ago.
The HPD team removed the device for us for proper disposal.
We wished to let you know how grateful we are that your men came to give us valuable help at our home in this situation.
Our thanks to these men. It speaks well for HPD training in such situations.
H and KD
This evening at Starbucks three different police personnel came in. Two were in uniforms (one maybe a constable) and the wore other dress shirt and tie, with a badge hanging around his neck and a holstered gun (that scared me, so I was glad his badge was clearly displayed!). What impressed me was they all gave others, myself included, a genuine smile or nod of the head greeting. Likely they were there on a break, yet they maintained professional integrity and patience (one officer was getting a barrage of “what is the law?” type questions).
As much grief circulating around about the police, I feel it’s important to pass along what I witnessed. I appreciate the friendly police presence and hope one day more people will again see officers as caring humans trying to help keep us safe.
HPD Kush Task Force
I wanted to say thank you, and let Chief Acevedo know that the HPD Kush Task Force and specifically Officer John Guerra were invaluable during this operation. We couldn’t have done this without them.
Detective Lonnie Gall
Austin Police Department
Organized Crime Division
Narcotics Conspiracy Team
Brief Summary: We received information from a Crime Stoppers Tip about a group that was dealing large amounts of K2 (Synthetic Cannabinoid) in the Austin area. The tipster stated the suspects were going to Houston to pick up a large amount of K2 (Synthetic Cannabinoid) to bring back to the Austin area for distribution. An investigation was initiated and several of the suspects were identified. On 11-04-2017 surveillance indicated the suspects were traveling to Houston. Members of the OCD Narcotics Conspiracy Team, and DEA Tactical Diversion Squad coordinated with the Houston Police Department Kush Task Force and surveillance was conducted on the suspects. Surveillance was maintained on the suspects as they traveled back into Austin TX. The Henry 700 patrol shift conducted a Felony Car Stop on the vehicle and 4 suspects were taken into custody. A probable cause search of the vehicle found 74.32 kilos of K2 (Synthetic Cannabinoid) in multiple trash bags.
This seizure represents 222,960 individual doses of K2 (Synthetic Cannabinoid) with a street value of $1,114,800.
This case has been accepted for federal prosecution and is ongoing
Astros parade and celebration
I would like to commend the entire Houston Police Department for there outstanding handling of the Astros parade and celebration. I was not in attendance but watching the festivities on TV at home. I was impressed with how every officer I saw was waving and smiling to the crowd. The SWAT teams placement and SWAT officers in full gear sure sent a message that the people were being protected, and, I think would given anyone second thoughts of doing a foolish act of any kind. The Horse mounted officers, to the officers on watch all over the Parade route were a credit to officers Nation wide. Bravo to all those in BLUE who made this an event for the entire nation to LEARN HOW IT IS DONE.
Thank You, RC
Police were extremely friendly
Last night I was at game 5 of the World Series. Right after we won and everyone was filling into the streets a mounted police officer was nice enough to let me pet his horse. The horse must have been hungry because it tried to eat my hand. So the officer reached into his bag and gave me a treat to feed the horse, which it loved. Then he allowed me to take a picture.
It’s a small thing. I’d be surprised if the officer even remembered it, and unfortunately I never got his name or I’d include it. But with all the excitement the police were extremely friendly, professional, and allowed people to celebrate without interference. I just wanted to take the time to say thank you to that officer in particular and all of the Houston PD for helping make a visitor to your great city feel more than welcome.
Thank you Officer C. Vargas
Officer Vargas handled my concern with kindness and professionalism. He allowed me to feel safe in my home again. I want to thank him for his kindness and professionalism.
Thank you Officer Vargas. Thank you for being calm being respectful , listening to me and treating my concerns with kindness.
Impressed by their professional duty performance
On Wednesday 25, 2017 my adult daughter, LD, was involved in a minor traffic accident in Houston. She called me and I advised her to contact the HPD dispatcher and request a unit. I live in Hockley and decided to drive to the accident location to support my daughter.
When I arrived I introduced myself to the 2 Houston Police Officers of unit 20G55B who had responded to the scene of the routine minor accident. They are Officer I. Ilag and Officer R. Kennedy. Immediately I noticed that, while this was a routine call, both officers were not treating it as routine. Their manner and enthusiasm exuded a feeling of customer service. Their demeanor towards my daughter put her at ease even though she was involved in, what was to her, a stressful situation.
I have spent my life as a peace officer, working with peace officers, and I was impressed by their professional duty performance. Their investigation was thorough and competent. They were respectful to everyone and controlled the scene well.
Their performance was credit to them, the Houston Police Department, and the law enforcement profession.
Commendation for Sgt. Bryan Wigley, Officer Ryan Ware and Officer Casey Curry
We had a rash of several BMVs in a concentrated area near Oak Forest Park (2100 Judiway) happening late at night and early morning hours. A few residents brought information on the most common days and times this happened to our North Division DR team at our Positive Interaction Program meeting. Our North Captain Harris and his officers passed along the information to the night shift Hot Spot team who were able to work the area and make an arrest on the suspected ring leaders on 9/28/2017. I was not able to meet or speak with the Hot Spot team, but some of the residents spoke with them and spoke very highly of their work and their help. There has not been another BMV in the immediate vicinity since that arrest. We are so grateful for our North offcers and the Hot Spot unit for working together. Thank you!
Officer Jose S. Mireles
I was extremely pleased with Officer Mireles’ ability to locate what was initially thought of as an auto theft. With his quick work and attention to what little detail I was able to give him, Officer Mireles was able to locate my "misplaced" vehicle in a matter of a few days. Efforts such as this do not go unnoticed. Keep up the good work.
HPD North Division PIP meetings
My husband and I attend HPD North Division PIP meetings every month. We have been very impressed and feel privileged to work with Captain Harlan (Dan)Harris. He is always happy to listen to our concerns and help us abate issues we have in Mangum Manor. He responds quickly, and is wonderful to work with. We’re so grateful for his help in keeping our neighborhood safer.
To Whom It May Concern,
I, Carlos Gallo would like to commendate Officer Brian Orellana for his dedication, work ethic and professionalism on a call for service answered on 10/16/17, where two individuals were arrested. Officer Orellana despite the constant negativity and vulgar language from suspects managed to keep his professional demeanor and composure. Officer Orellana showed a positive attitude to all to include the suspects regardless of how he was being treated. Officer Orellana was through in his investigation and communicated all his actions in writing and verbally. Positive interactions with Officers usually go unseen or unheard and are furthermore over shadowed by negativity in the media. I do believe Officer Orellana’s work ethic and dedication to providing a safe environment is a reminder of what Law Enforcement is all about. So please allow this letter to reflect Officer Brian Orellana’s dedication to the community and how he carries with pride the patch and badge that represents the Houston Police Department.
I am sending a copy of this letter to our great Mayor Turner.
I just wanted to give a big thank you to Sergeant Von Lee. I was in a group of nurses in Houston for the ANCC Magnet conference. About 10 of us wanted to go out for barbecue, and on our way to Papa Charlie's, we met Sergeant Lee and a couple of other gentlemen whose names I did not get (sorry!). Sergeant Lee made sure we knew where we were going as well as how to get to our next destination. He was accommodating, kind, and generous. We nurses appreciate his Houston spirit and the time he took to make us feel safe and welcomed. Please extend Sgt. Lee a big thank you from the PeaceHealth nurses from Eugene/Springfield, Oregon!
I have lived in the Heights for 14 years. My home was once a grocery store that survived Hurricane Carla in the 1950’s. It has been written up as “The Jungle House” in the Houston Chronicle. I love my house and neighborhood.
In the last year and a half the corner on 12th and Nicholson has become a speed zone for heavy cross through traffic. The four way stop sign is completely ignored; as cars race past as if it were a speedway.
Nothing stops their careless, unlawful actions. The bike trail is constantly in real danger.
The nights are worse. The intoxicated have decided it is a free ride through anything that says STOP.
I have appealed to the constable’s office and have had only a tepid response. Today after months of calling every resource possible I went to your sub station in Montrose.
It was the first time in MONTHS that I had a true response.
They listened carefully and thoughtfully to my pleas for help. It was first time I have received a thoughtful response in 6 months.
I am almost 70 and live alone. I have pets that I adore and who have come in danger of being hit or run over. They are my family.
Finally the substation on Westheimer and Montrose heard me and jumped into action. Officer K Bigger, Officer JP Arroyo and Officer L. Laureano listened thoughtfully and assured me they would help.
I am so grateful to these Officers for listening carefully and promising they would help correct the situation.
Upon a vehicular accident on 10/10/17, Officer K. Alexander attended to the scene. He was courteous, understanding, clear on instructions and very efficient in handling all involved. Officer K. Alexander made an otherwise tense situation a more “normal” one. Officer K. Alexander is hereby commended for his professionalism, public service and commitment to service.
Likewise I commend the leadership of Chief Acevedo. Chief Acevedo command the respect and loyalty of the HPD and he makes us Latinos proud.
We honor those who have lost their lives in the performance of the public duties, like Sgt. Steve Perez who succumbed during the recent floods. Our prayers are with Officer Nestor Garcia and hope for a quick recovery from his wounds too.
To Houston Police Department
I'm on my way home from Houston. I deployed with Red Cross. I worked in the shelter on Fannin St. I appreciated having the officers there. They were professional and helpful when called on, and nice to talk to and get info from. This was my first deployment. Thank you very much for your help.
K P, RN, DHS,SA
Saturday, July 30, 2017
Tuesday, September 19, 2017
Last week the Houston Police officers, along with SWAT, came to my apartment building when a woman had a gun threatening crazy things. I lived across the hall and gave SWAT the use of my apt. after I vacated.
All of the officers were so gracious, polite and professional in the way they handled our evacuating our apartments during the event, as well as the armed woman. I was extremely impressed by their demeanor. All the officers were very clear that they did not want to hurt the woman, that she was suffering mentally. While knowing she could pose a threat, they handled it without any injury to anyone with great compassion.
I just wanted to say with all the lies and hatred being directed at law enforcement across this country, they deserve all our thanks for their protection and bravery.
High fives to Officers Sean Ratcliff and Lananh Ha
Officers were quick to respond for a BMV at this location. I followed the suspect to a Dominoes Pizza while on the phone with HPD. Within minutes HPD was there and took the crook, J V into custody. During the search of the crook, the officers exercised great restraint as the crook was constantly threatening bodily harm upon the officers and cussing them out. I praise the actions of these officers and HPD for the quick response and professionalism on this incident. There have been quite a few car burglaries at this location and I hope this will cut down on some of them. High fives to these officers.
I just wanted to thank you for taking the time to come to our Fleetwood neighborhood meeting. I'm sure you've been working non-stop and have been away from your family and it meant a lot that you made the time to come speak with us. I found your comments to be very reassuring and I appreciate the commitment to keep Fleetwood safe until we can get back on our feet. I was very proud of 95% of my neighbors for maintaining decorum during a stressful time. You did a fantastic job managing the few angry people in the audience. The HPD officers we've interacted with over the past 2 weeks have been top notch. They know their stuff and were very friendly to speak with. I couldn't be prouder to be a Houstonian.
All the best,
Don't have pics and I don't know if you consider out heroic, but Waze routed me down Studemont to Allen Pkwy between I-10 and 45. The traffic came to a standstill. When I saw what was going on, it made me smile. Three HPD officers were pushing a stalled car out of the intersection. I had to get to Galveston by a certain time for my son, and that day, they were my heroes! That was on Tuesday. Thanks for all you do HPD! From a Houston native living in Austin for the past 22 years.
Sunday, September 17, 2017
Officers were quick to respond for a BMV at this location. I followed the suspect to a Dominoes Pizza while on phone with HPD. Within minutes HPD was there and took the crook, Joe Vargas into custody. During the search of the crook, the officers exercised great restraint as the crook was constanlty threatening bodily harm upon the officers and cussing them out. I praise the actions of these officers and HPD for the quick response and professionalism on this incident. There have been quite a few car burglaries at this location and I hope this will cut down on some of them. High fives to these officers.
Thursday, September 07, 2017
I just wanted to thank you for taking the time to come to our Fleetwood neighborhood
meeting. I'm sure you've been working non-stop and have been away from your family
and it meant a lot that you made the time to come speak with us. I found your
comments to be very reassuring and I appreciate the commitment to keep Fleetwood safe until we can get back on our feet. I was very proud of 95% of my neighbors for maintaining decorum during a stressful time. You did a fantastic job managing the few angry people in the audience. The HPD officers we've interacted with over the past 2 weeks have been top notch. They know their stuff and were very friendly to speak with. I couldn't be prouder to be a Houstonian.
All the best,
Thursday, August 31, 2017
I wanted to take a moment to thank Police Chief, Art Acevedo, for all he and his fellow officers have done to protect and serve our city. Their undying dedication to their job and this city is astounding, and we are ever so grateful! They have all worked tirelessly during Hurricane Harvey to keep us safe and protect us; as they did so well! We can never thank them all enough for the sacrifices they and their families have made to protect and serve each and every one of us not just during this extremely difficult time but always. Please let them know that Houstonians love our Police Department and are proud to say we are in this TOGETHER! Thank you…thank you!
Wednesday, August 30, 2017
We are lifelong Houstonians who are honored by what you do as a public service, but most of all beyond
normal call of duty. We applaud all of you from Chief to the newest officer for your actions during the
Harvey catastrophic flood. You men and women are the best of the best! There are folks who recognize
and care what you do on a daily basis and especially what you do beyond that call of duty! You all put up
with a lot on a daily basis keeping us safe, but still you stand strong to represent the good citizens of
Thanks and God Bless, GR
Wednesday, August 9, 2017
I just had to email the Police Department and say a couple things. One, I want to offer my deepest
condolences on the loss of Officer Perez. He died a hero, giving at a time when there are so many
people who need. His family, though I'm sure they're devastated, can take some comfort in knowing
that he stands at a special place with God. Second, to the rest of your department, it takes very special
people to do what you officers do. It's obviously a thankless job most of the time. However, please
remember that right now, you are the backbone of Houston. You are the ones that people are looking
to. To put your needs, and at times, your families needs second to those of the community takes a very
special person. Please know that we in Columbus, Ohio are praying for your safety and the safety of the
entire Houston community. There are tough days ahead, but know that the nation is with you and your
brave community. Judging by the actions of some of your citizens, Houston is obviously a very blessed
city, and your department can take pride in the actions of every one who has given so much and asked
so little. Columbus wishes you nothing but the best. YOU ARE ALL SUPERSTARS!!!!!
Monday, August 28, 2017
I just wanted to send a quick note to thank the entire police department to commend for your extraordinary effort during this catastrophic flooding event Houston is experiencing. I know that the job is immensely stressful and you all have done an amazing job. Thank you so much! Take care and be safe.
Wednesday, August 9, 2017
Hi ! Just a quick note to say thank you very much for sending one of your officers out to check on my girl. Now I can rest easy knowing that she is and her girls are all okay! Again Thank you! A God bless all of you and keep you safe.
Wednesday, August 9, 2017
Thanks you for correcting me. I will try to be more accurate in my comments. I am impressed by most of the HPD personnel I see in videos. They act in a calm, professional manner and do a good job serving the community. I do hope HPD continues to implement the body camera program since it protects good officers and the public. Further Public Affairs has responded quickly and answered fully when I raise questions.
RE: Failure to Identify
Wednesday, July 26, 2017
Thanks you for correcting me. I will try to be more accurate in my comments. I am impressed by most of the HPD personnel I see in videos. They act in a calm, professional manner and do a good job serving the community. I do hope HPD continues to implement the body camera program since it protects good officers and the public. Further Public Affairs has responded quickly and answered fully when I raise questions.
Subject: RE: Failure to Identify
Mr. Phil Trenbath:
Thank you for writing to us. Our department has received several e-mails and links regarding the incident of the teens trying to solicit for their lawn mowing business. We have reviewed them and it appears that the officer in question in this incident on the video is with another police agency. The Houston Police Department does not have a star shaped badge. Our officers wear a silver badge that is an oval shape with an a E like, 3 point top and a point at the bottom and across the badge is 3-4 numbers which is an officer’s badge number. Supervisors (sergeants and above) wear a gold badge similar in shape that has only a 2 point top but on the top of the badge there is a flag for the rank and in the middle of the badge is a straight 5 point star. Both an officer and supervisor badge will have HOUSTON above the numbers/star and POLICE under it.
This officer could be a member of the Harris County Sheriff’s Office, a Harris County Constable Deputy (each precinct has its own deputies), a smaller agency’s officer (there are several pockets of space that have their own officers that are surrounded by Houston (West University, Bellaire, etc…).
We appreciate you taking the time to bring the matter to our attention; however, we can only investigate employee misconduct with our internal affairs (713-308-8900) if the law enforcement officer is with our department.
We are forwarding your e-mailed concerns regarding the usage of TX 38.02 to the appropriate personnel here in our department for review.
Friday, July 28, 2017
Please let Police Chief Art Acevedo know that I greatly appreciate the remarks he made to the State
Legislature regarding the Bathroom Bill. This Bill is bad for Texas, is discriminatory, and potentially
distracts police from working to prevent or solve crimes that actually occur. Good for Mr. Acevedo that
he was willing to point this out in public.
Sunday, July 19, 2017
On Sunday, Officers Sanchez and Garcia assisted our dear friend, Mr. W, when he became confused and lost in Houston. They were kind and considerate to him and worked diligently to locate friends and family. When the family was not able to come to Houston until Monday, they took Mr. Wn to a hotel to spend the night and then picked him up again on Monday morning. Their care and concern was an answer to prayer for all of us during a very stressful time. We would like to commend both Officer Sanchez and Officer Garcia for their assistance to Mr. W.
Saturday, July 8, 2017
To whom it may concern,
This afternoon 7/8/17 at approximately 4:10 PM I was stopped by a Houston Police officer on
N Gessner (heading south) and
I-10. I do not recall the officer's name, but he was younger, and driving a Chevrolet Tahoe. This
guy deserves an award. He was very professional, courteous, and pretty funny too. I have never
written a review on businesses, or organizations, but this officer left an impression. I hope this
email can get to a supervisor, and the officer as well.
Saturday, July 1, 2017
Hi Houston Police Department
I visited Houston, USA some 2-3 years back & while I was on your city tour, one of your patrol officer
helped us a lot. I have been to many countries across the world, though he was the first police officer
whom I found so friendly & extremely helping. I clicked some pictures with him, though the storage
device where I had downloaded those pictures got misplaced for some time. Today found it & hence
trying to share the pictures with you and offer my thanks to him.
If possible to find this gentleman (who is in the police uniform), please do share the pictures with him & extend him my warm regards.
Thanks once again for the help & guidance,
Sunday, June 18, 2017
I'm not sure this is the correct place to send this, but I just wanted to write a quick note to say what a WONDERFUL officer Mr Charlie Webb is. Last night while having dinner, he reached out to a group of 6 young boys and it just made their night. He is fun, funny and it's obvious that he cares. So thank you to officer Webb and all of the Houston PD and officers everywhere.
We support all of the men and women in BLUE and pray for your safety.
Thursday, June 29, 2017
I am e-mailing you to let you know about several police officers and members of the fire department. Unlike the horrible things that I see on t.v. or read on the internet and newspapers, I write to you to tell you about this army of angels who came to our rescue. You see, today I, my two daughters and my mother were involved in a car accident and even though we weren't severely hurt, these police officers and fire department members took care of us and never left our side. I do not recall how many there were nor do I recall their names. They showed my mother and daughters so much compassion and concern. I wanted to let you know because people need to know that not all police officers are brutes. I am sitting here still thinking about them and the great act of kindness they portrayed today. They made my little girl smile, my older daughter feel safe and my mother taken care of and protected. Today is June 29 and our accident was today at around 5:55 p.m. on San Jacinto and Alabama, accident on Alabama. If you can, thank them again on my behalf. Let them know that the Escalante family appreciates them and all they do for us. God Bless you, the HPD, and our firefighters.
Friday, June 16, 2017
Officer Martinez went above and beyond to take the time to call me and discuss a mistake made during a traffic stop, in todays world most people will not admit to making a mistake let along own up to it and take the steps needed to correct it. I am proud of Officer Martinez, he is another reason Houston is a great place to live and i want everyone to know.
Saturday, June 10, 2017
Officer Hernandez visited my 3rd Grade class during our Career Research unit. He explained the steps for how to become a police officer, showed some of the tools he uses and answered many questions about his career for over 40 curious 3rd graders. He was very friendly and informative. The students and teachers appreciated having a primary source of information for our research project. It was also nice for the students to have such a positive experience with law enforcement up close! Thank you!
Thursday, June 8, 2017
Officer Ash had made himself available to me when I reported drug trafficking within the apartment complex where I live. He even provided me with his cell phone to contact him on the ongoing activity. He continue on the case and now has turned the case over to D.R.T. This has been an ongoing activity from January to the present. Office Ash has communicated with me via phone and texts since April 3, 2017 until yesterday when he texted me to inform me that D.R.T. was on the case from now on. Officer Quiroga came out to a call on one of the supects for the drug trafficking in my apartment complex because I had to contact HPD for the suspect coming to our apartment and causing a confrontation with my husband and a friend when he was under the influence of drugs and alcohol. Office Quiroga assured me that he would be in the area if the suspect returned t o our apartment the very same day. This event occurred on May 17, 2017.
Tuesday, June 6, 2017
On Tuesday, 6/6, my husband called HPD non-em~rgency about 2 men acting suspicious at Big Bear (3801 Mangum). He saw the men run behind the strip center and jumped behind a bush as he drove by. We later saw Sergeant Leonard was in the tax office next to Big Bear, and stopped to speak with him about the call. We thought he was responding to our call, but he was actually there investigating a robbery. Even though I'm sure he was very busy, he stopped to speak with us and listen to our concerns. He asked us to show him where the men jumped behind the bush. When we showed him, another male was drinking behind the same bush, and jumped up very quickly when he saw us. Sergeant Leonard approached the man calmly and asked what he was doing there, asked for identification, and after many more calm questions, he loaded the man into his SUV. Sergeant Leonard was very attentive, caring, and professional. We are so grateful for his efforts and for taking the time to hear our concerns.
Saturday, June 3, 2017
My name is JM, I live in the Kingwood area, and I just had to reach out to you guys to let you know what I just saw in my neighborhood a few minutes ago.
I was walking my dog after a long day at work and noticed a little boy with a wiffle ball and bat
playing by himself. I kept wondering why his parents or someone wasn't playing with him. I
then noticed one of your officers drive by, make a u-turn and stop and talk to the boy. I thought
maybe he was asking where his parents were because he was in a big open parking lot by
himself. Turns out, this officer took a few minutes out of his day to pitch the ball to the boy. I went nearby to watch and the officer was so good at interacting with this kid. His name was Officer Cleveland.
I had a very long day at work so I didn't stay long, but I had to let you all know that witnessing this simple little interaction absolutely brightened my day, and I'm sure that boy will never forget that. With all the negativity in our world recently, it was so good to see such a genuine act of kindness from a man who literally puts his life on the line every day for people like me and that little boy. I have police officers in my family so I know what a tough job it is and I really wanted to thank you all so very much for what you do.
I really hope this reaches Officer Cleveland himself because he deserves some sort of recognition. I'm sure many other officers do this all the time and it's no big deal to them, but from my perspective it was a truly genuine act of kindness and I just want Officer Cleveland to know that he really is a good man and I hope I see him around town. Thank you all!
Friday, June 2, 2017
I wanted to take a moment to recognize a truly outstanding officer in your organization. 6 years
ago my Aggie ring was stolen from my apartment in Houston. Yesterday I received a phone call
from Officer Adina Carrington informing me that my ring had been found. While her position in
the stolen properties division is partially to locate owners of found property, she went above and
beyond to locate me. My ring had my name engraved on the inside but it was my maiden name
which is a fairly common name. Officer Carrington took the time to look through individuals
with my maiden name until she located mine and recognized the fact that I lived in College
Station at one point. When she contacted me she took the proper steps to ensure I was the owner
and was so compassionate. I informed her that the ring had been stolen and then she made extra effort to find the police report which was not an easy task since it would not readily pull up in the system.
In all of my phone calls with Officer Carrington two things were evident: 1) This is an individual who is passionate about the work she is doing 2) This is an individual who is gifted in the position she is in. I do not believe that another working the case would have tracked me down and helped return something that is truly priceless to me. Her knowledge of the law and how to locate individuals is unmatched and not something that can be easily replicated.
Please take a moment to recognize Office Carrington as I can never express my gratitude enough.
Thursday, May 18, 2017
My name is MB, I am a Police Sergeant, and manage the Traffic Unit for the a Police Department, a department of 140 sworn officers, about 40 miles north of Denver. I am a thirty year veteran of law enforcement. On April 20, 2017, my wife and I flew into Hobby Airport on our way to a cruise vacation originating in Galveston. After arriving at Hobby Airport, I was rearranging my carryon suitcase, on a seat, at gate 24. I took my $350 prescription sun glasses and case out of the carryon and placed them on a seat at the gate. I left the gate without them. I have the visual of the glass case on the seat, even today.
We left the airport and were shuttled to pick up our rental car. At that location, I realized that I didn’t have my sunglasses. We returned to the airport in an attempt to recover the glasses. Having noticed that there was a HPD officer stationed in the baggage claim, we returned to that area of the airport. There was no officer present. We began to walk around the area, when we found Officer Travis Lott. He was on duty, in uniform, and was in the process of purchasing some snacks. We waited until he completed his purchase, when we contacted him in baggage claim. We were simply looking for some direction as to what the procedure should be to contact lost and found in an attempt to recover my glasses.
My wife and I were completely blown away by Officer Lott’s response. He could not have done
enough for us. Simply giving us guidance was not enough. He volunteered to take me to the
gate and search for my glasses. After further thought, we realized that, without a boarding
pass, TSA would probably not allow me to return to the gate. This did not phase Officer Lott. He
went and searched the gate by himself, while we waited in the main lobby of the airport. Unfortunately, he was unable to locate the glasses.
Officer Lott’s actions, in my opinion, were far above what he needed to do, and far above our expectations. Being a career law enforcement officer and knowing the job, my wife and I were blown away by his concern. I cannot imagine the impression that Officer Lott would have left with a civilian tourist in this situation. I cannot thank Officer Lott enough for his sincere caring interest and actions in his attempt to assist us. He has left us with a lasting positive impression not only of himself, but also the Houston Police Department. If I had a position, for him, I would hire him without question. Please congratulate and again thank Officer Lott, for us, for his assistance.
Monday, May 15, 2017
Dear Mr. Acevedo,
I want you to know how much I appreciate the excellent service provided by two officers on your police force. On April 24th, my father’s Ford F-350 was stolen from a hotel in Houston. Not feeling very hopeful about recovering it, my parents began searching for a replacement truck a few weeks later.
As they were searching, they came across the original Ford F-350 on Craigslist. I worked with dispatch and the associates in records to update the police report as my husband contacted the seller on Craigslist and attempted to set up a meeting location May 12th at 10am.
Once we had a time and location, dispatch was able to send out a police unit 17E47D with Officer Hollis Felder and Officer Cliff Winston. Unfortunately, the thief must have been spooked by the police vehicle circling the property so he aborted the meeting time and location.
Thankfully, the two officers didn’t stop there. They asked me to send them pictures and a detailed description of the vehicle (as well as two other vehicles I had found online for sale under the same phone number). Comparing the photo backgrounds to Google street view, I was able to narrow down the location of where the photos of the stolen truck were taken (an apartment
complex located at 12380 Sandpiper Drive).
The officers definitely went above and beyond the call of duty by patrolling that location first thing Monday morning when they were back on their shift – and at that point, they spotted the stolen truck. The two officers recovered the truck and then personally called me with the good news!
Their attention to detail, great communication skills, and willingness to go above and beyond turned a bad situation into a great outcome. If all police forces could operate with this level of excellence, the world would be a better place!
Sunday, May 14, 2017
I would like to recognize the great work and and professionalism of the HPD, marine enforcement unit, and officer Dodson in particular. The unit and officer Dodson came to our rescue while we were stuck idle on lake Houston with an overheated motor. He was fast and kind and made us feel safe. He is an exemplary officer in my opinion. I live on the lake and over the years I have come to regard the marine enforcement unit as a truly great group of committed, helpful, highly trained and professional public servants. We are so lucky to have them in our community. Thank you!!
Tuesday, May 2, 2017
United had a customer that flew from Dallas without enough connecting time to make her connection to Hobbs. The customer was traveling with an emotional support dog. The dog was lethargic and obviously not well. We decided to take the customer and dog to United’s PetSafe and then on to a veterinarian. Once at PetSafe, we were informed that only the dog could be transported to a veterinarian due to the ruling that only PetSafe employees are allowed in vehicles off airport grounds. The customer became extremely emotional and the situation became out of control. HPD was called. Officer Curtner ended up taking the customer and her dog to the veterinarian. Office Norris delivered hotel and meal vouches to the customer at the veterinarian.
Sunday, April 16, 2017
Chief Acevedo and Team:
My Criminal Procedure class this semester in North Carolina is studying the interplay between 1st amendment activities and the 4th, 5th and 6th amendments. In this study, we are afforded with a wealth of youtube videos showing law enforcement audits by activists. Many of these auditors are well- meaning professional individuals just ensuring police are accountable. We do know of course, some “auditors” blur the line and become instigators/agitators.
We recently reviewed several videos filmed by News Now Houston involving your agency. We think the audit shows a well-run outfit and we commend you on your professionalism and respect of the sacred charter drafted by our forefathers. Please share our thanks with your officers.
CITYSAVVY 2016-Issue 2 - Extra Milers column
Casey Wallace, a local attorney, shared a detailed story with Mayor Turner about how Sergeant Tommy Carr, an officer in the Vice Division, rescued an 18-year-old girl from human trafficking.
The young woman from Rogers, AK was abducted while on spring break in South Padre Island. She was forced into prostitution and coerced to perform in topless dance clubs. Carr was able to rescue her by analyzing recent photos of the victim and working with the local dance clubs to liberate her from her captors. She was reunited with her family and completed her high school education.
“I can attest that a few years back, before the clubs and HPD began working together to fight this scourge of human trafficking, this would have never been possible, and (she) would never have been would sadly have been another lost face in the underworld of sex trafficking. You truly have a star amongst the reak of the police department, and a man who genuinely cares for the lives he has been charged with protecting,” Wallace wrote.
Friday, March 3, 2017
A friend visiting from out of town was out on Washington St. and ended up walking to the wrong address because his maps app on his phone took him to West Detering instead of Detering. He was knocking on the door trying to wake me up (thinking he was at the correct house) and the actual occupant (who was a woman living alone) called the police not knowing who he was. Several officers came and initially said he would need to spend the night in jail but were willing to listen to his story and make a reasonable effort to find the correct address. They drove him to my address and rang the doorbell and explained the situation before releasing him. I am very appreciative of them taking this extra effort. I feel it would have been very easy to just take him to jail and make his first day in Houston an unpleasant one. Because these officers felt like this was the right thing to do, they ended up helping a visitor have a good experience in Houston, and also left a very positive impression on me as an observer, that spoke well of the Houston police department. I didn't catch the name of the officers, but I'm hoping that the date, time, and location can be used to help communicate this
Friday, February 24, 2017
The Department was well represented earlier this week by three officers responding to a BMV in a restaurant parking lot. Officers Hartnett, McLaughlin, and Krantz were courteous, professional, zealous in their pursuit of the offender, and--perhaps most notably--kind. On February 21, my ten-year-old daughter and I went to a "daddy date night" dinner on Kirby and Richmond Streets. I parked a few spots away from other cars because we had picked up a new SUV earlier that day from getting license plates and tinting. During the dinner, the officers made an announcement in the restaurant that someone had smashed our car window. The officers hurried me to the scene, where I discovered that a briefcase with an iPad in the backseat had been taken. The officers used by "find my iPhone" app to locate and return the property before we finished dessert. They then helped brush away broken glass, expedited a report, and followed up with the restaurant owner to advise them that parking cameras were poorly aimed. The officers balanced safety and obvious enthusiasm for tracking a known criminal with friendly and responsive community service and relations.
Saturday, February 18, 2017
To the Houston Police Officer that helped us on Saturday, February 18th at approximately 10:00pm kind of near the Aquarium when we took a wrong turn in a homeless area; I think we were by Chartres Street. We were two females traveling from the Temple/Belton area with two special needs children for a cheer competition at NRG Stadium. We wanted to say thank you for helping us when we were lost, and our GPS was not working. Thank you for helping us find our way and keeping us safe. We just cannot express our gratitude enough. We hope this thank you gets back to you. You are truly our hero; our knight in shining armor!!
Saturday, February 18, 2017
Hello my name is NH and I drive an 18 wheeler and make trips to houston very regularly. I had a minor set back at a warehouse in the hobby airport district and officer Post, responded. She was very polite and very helpful to myself and my situation. Although I am not a citizen of Houston, the presence she made and information about the area was most helpful. I hope the citizens of Houston Texas are as pleased with there law enforcement officers as I am.
Monday, February 13, 2017
Officer Marc Delacerda went above and beyond to rid our community in the Heights of a group of drug dealers occupying a rental
home. Our family was on the verge of relocating after witnessing 30+ drug deals daily in front of our home. Officer Delacerda and Officer
Patel were able to disrupt the illegal operation and the drug ring fled our community towards the end of 2016. I would also like to thank
anyone else that helped assist. I can't possibly thank you guys enough. You have made a huge difference in our lives and the Heights
community. Please commend these officers for their honorable support and dedication.
Sunday, February 05, 2017 12:57 PM
This message serves a declaration of thanks to the Houston Police Department for their
excellent service of keeping the peace during the Women's March on 1/21. Their diligence,
kindness, and sense of controlled calm could be felt by all in attendance. The police were
respectful which added to the atmosphere of calmness. Thank you for responding with such
class. Your behavior affirmed the right of the citizens to peacefully assemble and protest without
fear of being arrested for exercising that right. Your work did not go unnoticed. Thank you again
for your service to the City of Houston. You are appreciated.
Wednesday, February 01, 2017 9:41 AM
Monday night I was crossing Texas going to Minute Maid. After I got on the sidewalk my scooter's back
wheel went off the pavement and it and I fell in the flower bed. Several officers came to my rescue, and
after asking how I was, got the scooter off my leg, gathered up my purse and spilled possessions. Then
they asked me the best way to help me up. I really appreciate the kind way they treated me and am
indebted to them for their concern. Unfortunately I didn't get any names so I can't thank them
Thank you to some wonderful Police Officers and policing this weekend!
Monday, January 30, 2017 8:00 PM
Just writing to say thank you for supporting our civil liberties this weekend, while maintaining public
safety. Houston Police officers did an outstanding job. I was at IAH on Friday while others went to Discovery
Green and airport on Saturday.)
It isn’t easy to ‘support civil discourse’ and first amendment rights when you feel responsible for ‘controlling’
the situation. But as the protesters, myself included, try to stand up for their fellow man, you stood up for
us! It was public space and we broke no laws but instead maintained a positive demonstration representing
those in custody and those with less of a voice. As time goes on it will be important to remember to continue
to honor equal 'liberty and justice for all' as our American values.
My sincere respect and gratitude. This is a police force we can trust and who is great part of our community and country.
Houston Women's March
Wednesday, January 25, 2017 10:16 PM
I want to thank Chief Acevedo for attending the Houston Women's March last Saturday and offering
brief remarks. His support of women and human rights is much appreciated.
I also commend all the HPD staff who worked the march. They were professional, helpful and friendly.
Commending the HPD presence at the Women's March-Houston
Sunday, January 22, 2017 9:50 PM
I attended the Houston Women's March on Saturday, January 21st, and I just wanted to let the
HPD know that I am so grateful for all of the officers who worked during the march. All of the
officers that I saw that day were so calm, friendly, and courteous. I really appreciated how the
HPD had shut roads down and were directing traffic to keep the marchers safe. Thank you for all
of your service, HPD, and thank you for defending the people's right to peacefully demonstrate. I
was so proud of my city yesterday, including HPD!
Sincerely, ES Houston resident
Commendation by Citizen for Officer M. McCracken and Officer C. R. Meade
Monday, January 23, 2017 2:41 PM
On the above date I was involved in a two-car collision at this intersection. Both autos were heavily damaged. The two HPD officers who responded to the 911 call were Officer M. McCracken and Officer C.R. Meade, both of whom I believe patrol from the Midwest SubStation at 7277 Regency Square. I would like to sincerely thank Officers McCracken and Meade and commend them for the professional, courteous, and kind manner in which they performed their duties. Together and individually they were wonderful!!
Officer Meade patiently explained Houston's tow procedures and answered numerous questions while Officer McCracken gathered the information we needed for our insurance companies. After Office Meade left, Officer McCracken, who is a dynamo and could probably organize anything, helped remove our belongings from our cars and then remained to make sure our family members arrived and that we were not left standing curbside with our belongings near a busy street.
It has been 30 years since I was involved in a collision so this was a traumatic event for me but definitely made less so by the courtesies extended by these officers and their concern for our safety. My husband is most appreciative of this as well so I'm signing from both of us. We're wishing all of our Houston Police Officers well and safe every day.
LM and RM
Thank you, Houston Police and Chief Acevedo
Sunday, January 22, 2017 9:29 AM
I was so proud of the Houston Police and the job they did on crowd control yesterday at the Women's March. Chief Acevedo was awesome, speaking to the crowd. I was a little fearful about the safety of the March, as I've never done anything like that before. But I felt protected and served. It was a step in the direction of turning "the" police force into "our" police force. We needed you and you were there, protecting our right to peaceably assemble and exercise free speech. Thank you. Good job.
Saturday, January 21, 2017 5:05 PM
I just wanted to take a minute to say THANK YOU to all the Houston Policemen and women who were out protecting us at the Women's March today. It was very well organized and I saw first hand so many of our men and women PD being so friendly and courteous with the crowd. Waving and smiling at us as we went by and being alert to the surroundings. I am very uncomfortable in large groups and your presence made me feel safe. So I thank you all from myself and my husband and I'm sure the many people who were in attendance. Be safe.
Commendation by Citizen for Officer Houston
Tuesday, January 17, 2017 12:30 PM
In the grand scheme of things this is probably a small deal with it comes to what y'all deal with every day, but I'm still very thankful. I was running the Houston Marathon and dropped my ID somewhere along the course. I'm not exactly sure where. Anyway, Officer Houston picked up my id and went out of his way to contact me to let me know he had it and to get it back to me quickly. Considering this was my ID, and I use it very often, I was really impressed with his willingness to make sure it got back into the right hands. Thank you to ALL of the officers that were working the races on Sunday to keep us safe, and especially Officer Houston!
Commendation by Citizen for Officer King and Officer Deleon
Monday, January 09, 2017 11:41 AM
Offlcers King and Deleon responded to a car burglary at my house for my girlfriend's car. Both officers were extremely nice and helped my girlfriend calm down. While Officer King took the report from my girlfriend, Officer Deleon did a perimeter walk around my property and was very knowledgeable in auto theft and the area. The officers gave us some pointers to prevent future burglaries and really were genuine about trying to assist. Because of these great officers, my shook-up girlfriend was able to sleep. I thoroughly appreciate the sacriflces and commitment they have made to the streets and especially for responding to a very basic call that could have be prevented. Thank you both and to all the other HPD officers!
Commendation by Citizen for Officer M. Lindquist
Friday, January 06, 2017 8:09 AM
I was pulled over today for speeding on I-69 in a commercial vehicle. This officer made sure we were off the freeway in a safe location to do business. I appreciate him looking out not only for himself, but also for me. He was very polite and professional and as a professional Driver of 25 years I am happy to work with officers like him!!
Commendation by Citizen for Officer Jason Cisneroz
Wednesday, November 16, 2016 9:33 AM
Our neighborhood has been dealing with 2 aggressive dogs that were not registered with the City of Houston and who were at large and killing cats in our neighborhood. Nine cats lost their lives to these dogs between July - Nov. this year. Although we had talked to the dogs' owners and filed many reports with Animal Control about these animals, the AC investigation was too slow to get results. Officer Cisneroz attend our Civic Club meeting on September 20th and learned of the problem we were having with the dogs in the neighborhood. He went out and talked to the owners the next day. The dogs continued to get out and roam the neighborhood, and they were also acting aggressively towards pedestrians walking on the street near the house where the animals lived. Officer Cisneroz continued to follow up on the reports as we forwarded them to him, and by November was able to catch the dogs outside of their yard at large in the neighborhood without tags, leashes or owner. He contacted BARC and got the animals picked up to the relief of the neighborhood. Thank you so much for his follow through and diligence to help our community solve this problem.
Commendation by Citizen for Officer N.C. Lumpkin
Saturday, November 05, 2016 1:48 PM
I reported via the Houston Non-Emergency telephone number what seemed to be a homeless person sitting on the curb directly across the street from my home. This person was acting erradictally causing me concern for the person's well-being as well as a possible nusance to my neighborhood.Very shortly after I called, Officer N.C. Lumpkin arrived on the scene and began a discussion with the person. Officer Lumpkin demonstrated kindness and thoughtfulness in her dealings with this person, spending about an hour talkingin what appeared to be a very gentle, genuine way. This interaction between the officer and the person seemed to havea calming effect on the person. I spoke with Officer Lumpkin after the person left the scene and personally commendedher on a job well done. I think we (the public) should focus as much attention on the good work police officers do, aswell as not losing sight of any behavior that is deemed un-acceptable, and adjust our "judgement" scales accordingly.