HURRICANE IKE STORM DEBRIS SURVEY

Thank you for participating in this citizen survey to help the City of Houston improve its performance. Hurricane Ike generated over five million cubic yards of debris, and the Solid Waste Management Department has been working diligently to clean the city up after the storm. Your feedback in the questionnaire below will help us be more prepared in the event of another storm in the future. Much of the storm debris will end up as mulch or compost, but if you have other creative ideas of what to do with the debris, please visit www.recycleike.com. All questions or issues concerning collection of storm debris should be directed to the 3-1-1 Customer Service Helpline.

1. Do you live within the Houston City Limits?
YES ...	NO ...
2. What is your ZIP Code?
	. 77002 77003 77004 77005 77006 77007 77008 77009 77010 77011 77012 77013 77014 77015 77016 77017 77018 77019 77020 77021 77022 77023 77024 77025 77026 77027 77028 77029 77030 77031 77032 77033 77034 77035 77036 77037 77038 77039 77040 77041 77042 77043 77044 77045 77046 77047 77048 77049 77050 77051 77052 77053 77054 77055 77056 77057 77058 77059 77060 77061 77062 77063 77064 77065 77066 77067 77068 77069 77070 77071 77072 77073 77074 77075 77076 77077 77078 77079 77080 77081 77082 77083 77084 77085 77086 77087 77088 77089 77090 77091 77092 77093 77094 77095 77096 77097 77098 77099 77336 77338 77339 77345 77365 77396 77489 77504 77598 not listed
3. Is your house serviced by the City's Solid Waste Management Department or by a private hauler?
CITY ...	PRIVATE ...
4. How satisfied were you with the regular trash service you received after the storm (this does not include pick-up of heavy trash or storm debris)?
	. Very Satisfied Satisfied Not Satisfied Very Dissatisfied
5. Did you have tree debris after Hurricane Ike?
YES ...	NO ...
6. Did you know that the City has a contract with a national debris removal company to help after the hurricane?
YES ...	NO ...
7. Did you know that the City asked its citizens to separate the tree/green waste from any other type of waste generated by the storm in two different piles by the road?
YES ...	NO ...
	7a. If YES above, how did you hear about this?
	. TV Radio Newspaper Website Friend or Neighbor Other
	7b. If OTHER above, please specify.
8. Did you know that the City also asked that citizens bag up as much of the tree/green waste as possible to help speed up its removal?
YES ...	NO ...
	8a. If YES above, how did you hear about this?
	. TV Radio Newspaper Website Friend or Neighbor Other
	8b. If OTHER above, please specify.
9. Are you aware that due to the storm the City has directed all its recycling, yard waste and heavy trash trucks to help with debris removal, and that therefore those schedules have been temporarily suspended?
YES ...	NO ...
	9a. If YES above, how did you hear about this?
	. TV Radio Newspaper Website Friend or Neighbor Other
	9b. If OTHER above, please specify.
9c. If you did not hear the information listed above, what would have been the best way for those messages to have been conveyed to you in the days and weeks after the storm?
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10. What recommendations would you make to improve debris removal next time?
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