Max Wait Time:  00:11:09                             
                                          Queue for MWT:  311_Eng_ATT_SG                      
                                          Calls in Queue:          19    
                                          Active Calls:             4    
                                          Calls Routed:                                    3606    
                                          Calls Total:           7387    
                                          Calls Abandon:              671    
 
                       City of Houston 311 Call Center Stats  --  Sep 14 2026  6:38PM
 
Queue                            Call Time               Calls in Queue Query Time             
-------------------------------- ----------------------- -------------- -----------------------
311_Eng_ATT_SG                   2026-09-14 18:27:18.000             12 2026-09-14 18:38:32.000
311_Spa_Courts_ATT_SG            2026-09-14 18:29:22.000              2 2026-09-14 18:38:32.000
311_Eng_Courts_ATT_SG            2026-09-14 18:29:52.000              4 2026-09-14 18:38:32.000
311_Team_Lead_English_SG         2026-09-14 18:35:24.000              1 2026-09-14 18:38:32.000
311_TDD_ATT_SG                   2026-09-14 18:38:02.000              1 2026-09-14 18:38:32.000
311_Spa__BARC_Code_Violation_SG                     NULL              0 2026-09-14 18:38:32.000
311_HITS_After_Hours_SG                             NULL              0 2026-09-14 18:38:32.000
 
Current Time           
-----------------------
2026-09-14 18:38:31.997
 
MaxWaitTime                      Queue                           
-------------------------------- --------------------------------
19:11:14                         311_Eng_ATT_SG                  
 
Calls in Queue
--------------
            20
 
Active 311 Calls
----------------
               3