Mayor's Assistance Office

A Division of the Department of Neighborhoods

Department of Neighborhoods Banner

Welcome to the Mayor's Assistance Office. The Mission of the Mayor’s Assistance Office (MAO) is to improve the quality of life for all Houstonians by promoting efficient and effective city services, encouraging community involvement and participation, handling individual citizens’ concerns, and supporting neighborhood revitalization efforts throughout the City of Houston.

MAO Group Photo

Overview of MAO Services: 

  • Coordinate responses and resolutions to community concerns through appropriate city departments and other agencies
  • Coordinate community involvement for voluntary compliance on such things as dangerous buildings, weeded lots, abandoned vehicles and criminal activity
  • Handle requests for city services, individual complaints/referrals and field investigations
  • Promote neighborhood revitalization efforts through community outreach activities
  • MAO administrative staff (located at City Hall Annex) assists the public during City Council on Tuesdays at the weekly City Council Public Session meetings
  • Collaborate with Civic Clubs, Neighborhood Organizations and Homeowner Associations
  • Partner with Non-profit, Social Service Organizations, Schools and Church groups
  • Help coordinate Neighborhood Clean-ups and informational Sweeps
  • Conduct neighborhood Surveys, Site Visits and Complaint Investigations