Mayor's Office Press Release

City of Houston Launches Police Transparency Hub Initiative Tied to Policing Reform Implementation

June 1, 2021 -- Mayor Sylvester Turner announced today that the City of Houston launched the Police Transparency Hub, making it easier for the public to file a complaint against a police officer and search information about the Houston Police Department’s encounters and demographics.

Police Transparency Hub Home Page Graphic

The Police Transparency Hub includes five dashboards that more easily allow community members to access data, policies and other information related to Cite and Release, Use of Force, Traffic Stops, HPD Disciplinary Actions, and HPD Employee Diversity. The data will be updated every month.

To file a complaint, the online transparency hub allows members of the public to upload photos and videos and include other information about the encounter with a police officer. The form also allows users to file complaints anonymously and is available in English, Chinese, Vietnamese, Spanish, French and Arabic.

In April, Mayor Turner announced plans to implement recommendations submitted by the Mayor’s Task Force on Policing Reform, including procedures on how the public can file complaints and access vital information about HPD.

“Today’s launch is another significant step toward increasing transparency and accountability while building trust between the public and the police department,” said Mayor Turner. “We are moving forward to implement other initiatives, like investing in crisis intervention and a new policy on releasing body-worn camera video. Houston is leading the nation on policing reform, and we are just getting started.”

The newly created Office of Policing Reform and Accountability, led by Deputy Inspector General Crystal Okorafor, will oversee the investigation of online complaints along with complaints from the Independent Police Oversight Board (IPOB).

An individual may file a complaint directly online or with community organizations including, but not limited to, the NAACP, LULAC, Anti-Defamation League, Islamic Society of Greater Houston, Mayor’s Office of People with Disabilities, and the Mayor’s LGBTQ Task Force. The various community organizations will forward the complaints to the Office of Policing Reform and Accountability.

The Deputy OIG will accept complaints in person and by mail at the following locations.

Office of Policing Reform and Accountability
900 Bagby, 4th Floor
Houston, TX 77002
PHONE: 832.393.6772

City of Houston
Office of Policing Reform and Accountability
P.O. Box 368
Houston, TX 77001-0368

“The current climate has illuminated the need to change our criminal justice system. We know that the community will not trust law enforcement unless we prioritize transparency. The Police Transparency Hub is step one. The online complaint filing process will promote accountability as we work to strengthen the relationship between the community and law enforcement,” said Deputy Inspector General Okorafor.

“I am grateful for the many hours of work people have invested in creating and maintaining the Police Transparency Hub,” said Mayor Turner. “This work is made possible by the City of Houston IT Services Department, Houston’s diverse community of criminal justice reform advocates who expressed their views through the Policing Reform Task Force and public comment.”