Mayor's Office Press Release
Mayor Turner Updates Citywide Private Water Pipe Impacts Due to Winter Storm
March 2, 2021 -- Houston Public Works has new data based on water meter readings that shows an estimated 25% of all Houston Water customers experienced a leak on their property during the cold weather event.
Of Houston’s single-family residential customers, an estimated 50,000 had no flow or constant flow, indicating a leak on the property.
Of Houston’s multi-family residential customers, including apartment buildings, approximately 400 had indications of a leak.
Houston Public Works received over 11,000 calls for help with water service the weeks during and after the event.
If you are still without water service, please call 311.