Performance indicator:

Percentage of Households Who Called 3-1-1 to Report an Issue With Infrastructure

Source: City of Houston Public Works and Engineering Department

Indicator description:

3-1-1 is the City of Houston’s web and phone portal for government information and non-emergency services. This indicator is a measure of well-maintained community infrastructure and public spaces. It identifies the annual percentage of households who called 3-1-1 to report an issue with infrastructure

This indicator is associated with the following goals:

Note: Plan Houston's performance indicators are intended to inform the public and policy makers on the community's success at achieving Plan Houston's community goals. Identifying current performance is a first step; future steps could include tracking progress over time and establishing preferences on outcomes.