Coronavirus Updates


Click on a dot for details. Scroll or pinch to zoom.

View LARGER Map of Houston 311 Service Requests

Click a service category below for specific information on making a 311 service request:

Animals and Pets    Business     City Government, Elections, and Records     Employment and Education     Garbage, Recycling, and Graffiti     Health, Safety, and Social Services     Licensing, Permits, Fees, Fines, Taxes     Neighborhoods, Property, and Construction     Parks and Trees     Recreation and Event Planning     Traffic, Streets, and Drainage     Utilities ... Water, Sewer, Electric, Gas    

Report Traffic Signal Problem  •  Report Flooding Damage  •  Report Potholes  •  Heatmaps  •  Current Key Issues  •  Smartphone Apps

Data is updated nightly. Click on link below; or right click, "Save target as..."

Track Your Service Request


Click on a link to submit a request. The top ten list is updated monthly.

  1. Dead Animal Collection

Submit a Service Request


Current Key Issues

3-1-1 Call Center

About Houston's 3-1-1

Over 2,400 frequently answered questions have been collected and warehoused. With such a broad array of reference entries developed jointly with departmental experts, and by providing specific information from other shared databases, the 311 Helpline resolves 85% of calls without transfer, Service Request, or follow-up.

View of Houston Skyline

How to Use This Site

If you do not find the appropriate service request on our web site, either in the category selector or in the alphabetized department listing, please call 311 or 713.837.0311 from any Houston based land or mobile telephone. Live 311 telephone assistance is provided 24/7 to serve you from our downtown call center.

City Hall

Houston City Government

Houston has a strong Mayor-Council form of government. Elected officials, serving up to two terms of four years each, are: the Mayor, the Controller and 16 Council Members. The City Charter provides the constitutional framework within which city government operates. The Code of Ordinances contains the laws of the City.