Complaints, Appeals, and Fraud

Winter Storm Uri | Single-Family Home Repair Program

In February 2021, Texas was hit by one of the most severe winter storms in its history, Winter Storm Uri. This unprecedented event brought record-low temperatures, hazardous travel conditions, and widespread disruptions, including extended power and water outages. The storm’s impact was felt across homes, businesses, and critical infrastructure, prompting a federal disaster declaration on February 19, 2021 (DR-4586).

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Pathway Overview Key Documents
Steps to Apply Program Guidelines
Winter Storm Uri Single-Family Home Repair Program - Easier Path. Real Help.

Home Repair Help - Now Easier Than Ever

The City of Houston has simplified the Universal Application for the Single-Family Home Repair Program, making it faster and easier for homeowners impacted by Winter Storm Uri to get the help they need.

View/Download the new Application
Need help completing your application?

Our teams can deliver and pick up applications at your home, or you can visit one of our upcoming community sessions for hands-on support.

For assistance:

Call:

832-394-6200

Email:

singlefamilyeligibility@houstontx.gov

Please note that applicants are only eligible to participate in one of the two pathways.

Pathway I | Reimbursement for Repairs

Overview:

Provides financial relief to households for repairs made to their primary residence due to damage from the 2021 Winter Storm Uri. Eligible homeowners may receive up to $10,000 in reimbursement.

Benefits:

Financial Relief – Homeowners who have completed partial or full repairs can recover some of their out-of-pocket costs, helping ease the financial strain of storm recovery.

To ensure we provide assistance to the most vulnerable first, participants in the program will be assigned a priority classification, known as 'Phase'. This system helps us effectively allocate resources and support where they are needed most.

  • Phase I: Elderly (62 or older) or disabled household member in a household at or below 80%
  • Phase II: Households at or below 80% AMI
  • Phase III: Households at or below 120% AMI
Eligibility
  • Participants are classified based on Area Median Income (AMI), and whether the household includes an elderly member or someone with a disability.
  • Proof of Repairs: Documentation must show eligible work completed and costs incurred.
  • Timing: Repairs must be completed before applying to qualify for reimbursement.
Additional Requirements.
  • Repairs must stay within the original footprint of the home.
  • Expenses must be necessary and directly tied to recovery from storm damage.
  • Eligible costs must have been paid within one year of the disaster date.
  • All reimbursements are subject to a Duplication of Benefits (DOB) review to prevent double compensation.

Pathway II Rehabilitation or Reconstruction

Overview:

These pathways support low- and moderate-income (LMI) households that have not yet repaired their primary residence after damage from the 2021 Winter Storm Uri. Eligible homeowners may receive up to $100,000 for rehabilitation or up to $300,000 for full reconstruction.

Benefits:

Major Repair & Rebuild Assistance – Provides critical support for homeowners needing substantial repairs or complete reconstruction, ensuring homes meet current safety and livability standards and are built to withstand future storms.

To ensure we provide assistance to the most vulnerable first, participants in the program will be assigned a priority classification, known as 'Phase'. This system helps us effectively allocate resources and support where they are needed most.

  • Phase I: Elderly (62 or older) or disabled household member in a household at or below 80% AMI
  • Phase II: Households at or below 80% AMI
Eligibility
  • Participants are classified based on Area Median Income (AMI), and whether the household includes an elderly member or someone with a disability.
  • The home must be the primary residence of the applicant(s).
  • Property must be located within Houston city limits and outside of a floodway.
  • Home must have been damaged by Winter Storm Uri.
Additional Requirements.
  • Must be within Houston city limits and not in a floodway.
  • Property must have sustained damage from Winter Storm Uri (2021).
  • Must have environmental clearance.
  • Repair costs must be reasonable and market-aligned.
  • Applicant(s) must be current on mortgage and property taxes or on an approved payment plan.
  • No liens allowed except a first mortgage and/or City-imposed lien.
  • Home must be owner-occupied with no renters.
  • Must be a detached, stick-built, single-family home.
  • Applicant(s) must live in the repaired/rebuilt home for 3 years after project completion.
  • A Transfer on Death Deed must be filed with the county clerk where the property is located.

Review the current Area Median Income to ensure that you meet the criteria for the appropriate phase.

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How to Apply

Step 1: Check your Eligibility

Before applying, make sure you meet the basic requirements for one of the two program pathways:

Step 2: Gather The Required Documents

Step 3: Submit Your Application

Complete the application and required documents, then submit (copies only):

In Person or Mail In
Drop Off at our location
Housing & Community Development Department
Attn: DR21 Program
2100 Travis Street, 9th Floor
Houston, TX, 77002
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Community Outreach

HCD is connecting directly with residents across Houston!

Join us at one of our community outreach events to learn more about the DR-21 Home Repair Program, ask questions, and get assistance with your application.

For the latest schedule of events, please visit our Calendar of Events for upcoming opportunities in your area, or subscribe to our Subscribe to our email list

Step 4: Receive Your Application ID

After we receive your application, you’ll be issued an ID number via:

Email (if provided)
U.S. Mail
Phone

Step 5: Application Review

An Eligibility Specialist will:

Review your documents
Contact you if anything is missing or needs correction
Make an eligibility determination based on the materials submitted

Key Documents

Download All - English

Program Guidelines and Feedback

We welcome any questions or feedback regarding this program. We can be reached at the following:

Housing and Community Development Department
2100 Travis St., 9th Floor
Houston, TX 77002

(832) 394-6200
singlefamilyeligibility@houstontx.gov

Program Guidelines
File a complaint Request an appeal Report potential fraud, waste, or abuse
Housing and Community Development Department Logo
2100 Travis Street, 9th Floor
Houston, TX 77002
832-394-6200
hcd@houstontx.gov

Department Information