Houston Fire Department
We are located at:
1801 Smith, Suite 860
Houston, TX 77002
Business Hours: Monday – Friday 7 a.m. – 4 p.m.
- Emergency Medical Services (EMS)
- Ambulance / EMS Billing
- Fire Record
- Arson Reports
- Hazardous Material Reports / Records (See Texas Public Information Act Request)
- Texas Tier 2 Reports
- Texas Public Information Act Request
The HFD EMS/Fire Records Section maintains and disseminates all HFD emergency records, reports, and statistics. They are responsible for reporting changes and updates to the National Fire Information Council (NFIC). They must ensure and report that all distributed forms are in compliance with NFIC standards.
The Records Section holds the Electronic Records Certification as the provider of fire and medical emergency incident reports to national and state governments, attorneys and citizens. They conduct research for reports, as well as ensuring consistency and accuracy of completed reports for compliance with the Right to Privacy Act and Texas Public Information Act.
The Records Section fulfills subpoena requirements for various courts and maintains the strict requirements of the Health Insurance Portability and Accountability Act (HIPAA), mandated by the federal government in 1996 to protect patient privacy.
Health Insurance Portability and Accountability Act (HIPAA)
HIPAA Notice, The Houston Fire Department is required by law to maintain the privacy of certain confidential health care information, known as Protected Health Information or PHI, and to provide you with a notice of our legal duties and privacy practices with respect to your PHI. This Notice describes your legal rights, advises you of our privacy practices, and lets you know how the Houston Fire Department is permitted to use and disclose PHI about you. Read More >>>
Ambulance / EMS Billing
For EMS Billing, call 713.837.0311, email EMS.CustomerService@houstontx.gov, or write to HFD EMS Finance, PO Box 3347, Houston, TX 77002.
INSURANCE SUBMITTAL FORM (.PDF) REVISED - use this form to mail or fax in your insurance information so we can bill your insurance company for your ambulance transport. After your insurance pays, we will mail you a notice stating the amount of your co-pay, deductible or other amounts your plan requires you to pay. If your insurance does not pay, you will be responsible for the entire bill.
Records for fires within the city limits of Houston may be obtained at 1801 Smith, Ste. 800. The cost per fire record is $11 (exact cash, check or money order, please) - must have date, time and location of incident. Contact 832.394.6860 Records for fires of suspicious origin may be obtained from the HFD Arson Division; please call 832.395.8542.
The Act - The Texas Public Information Act (the "TPIA") gives the public the right to request access to government information.
Making a Request - The TPIA is triggered when a person submits a written request to the City. The request must ask for information that is already in existence.
The Act does not require the City to create new information, compile data, do legal research, or answer questions. A request should be sent to the City department that has the information. A request sent by fax or email must be sent to the proper custodian of the information.
All HFD TPIA request (from non-media) - please submit an open records request (include your contact information with mailing address) to: email firstname.lastname@example.org by mail to HFD Records 1801 Smith, Ste. 800, Houston, TX 77002. Fax 832-394-6883.
*Media - HFD TPIA request (from media) - please submit an open records request (include your contact information with mailing address) to: Alicia Breaux, HFD Public Affairs, 1801 Smith Street, Ste. 600, Houston, TX 77002, or E-mail: email@example.com.
Tier 2 Report Submissions to the Houston Fire Department may be emailed to HFDtier2@houstontx.gov